Subject: RE: Missing parts 200311838
From: Akshay Mukund <[email-masked]>
To: Anas nazzal <[email-masked]>
Cc: Mohd Ashraf <[email-masked]>, Mohit Kapoor <[email-masked]>, customer care <[email-masked]>, April De Torres <[email-masked]>, 'Marla Joy Laurico' <[email-masked]>
Date: Tue, 14 Jul 2020 08:30:28 +0000
List-Id: <ccteam.mumzworld.com>

Hi Anas,

Please collect the charger from our service centre in Jebal Ali (Ken & team knows the location)
Maps link--> https://goo.gl/maps/pTDcvLJeFQZuAM2s8

Thanks,

[Jumbo]
Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Anas nazzal <[email-masked]>
Sent: Tuesday, July 14, 2020 11:57 AM
To: Akshay Mukund <[email-masked]>
Cc: Mohd Ashraf <[email-masked]>; Mohit Kapoor <[email-masked]>; customer care <[email-masked]>; April De Torres <[email-masked]>
Subject: Re: Missing parts 200311838

Dear Akshay

Your quick response is highly appreciated.

Best regards,
Anas Nazzal

On Tue, Jul 14, 2020 at 11:53 AM Akshay Mukund <[email-masked]<mailto:[email-masked]>> wrote:
Hi Anas,

We shall have our team arrange the charger-shall update you on the ETA for the same shortly.

Thanks,

[Jumbo]
Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!7nXgsao5yDI2d-4hdgjMZH4iDVuQVoT5f4Ufk1r_gybR6yrmFZtAr2juMj2iERZmZfsJ$> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!7nXgsao5yDI2d-4hdgjMZH4iDVuQVoT5f4Ufk1r_gybR6yrmFZtAr2juMj2iEX3Nkew3$>
Corporate website: www.jumbogroup.com<https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!7nXgsao5yDI2d-4hdgjMZH4iDVuQVoT5f4Ufk1r_gybR6yrmFZtAr2juMj2iEUyXG89u$> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Anas nazzal <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 14, 2020 11:06 AM
To: Akshay Mukund <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; April De Torres <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing parts 200311838

Dear Akshay,

Sorry for the inconvenience caused.
The customer called again and verbalized that there is no charger and he searched every corner in the box but there is no charger.

Best Regards,
Anas Nazzal

On Tue, Jul 14, 2020 at 10:58 AM Akshay Mukund <[email-masked]<mailto:[email-masked]>> wrote:
Thank you- closing this case

Regards,

[Jumbo]
Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!_21_A80NDWDIbvTbzutpaV3KjXYUZPCktTVw_rM5sYqF-MvhTPEacLi8T1AetTM0pVjf$> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!_21_A80NDWDIbvTbzutpaV3KjXYUZPCktTVw_rM5sYqF-MvhTPEacLi8T1AetUcuXub3$>
Corporate website: www.jumbogroup.com<https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!_21_A80NDWDIbvTbzutpaV3KjXYUZPCktTVw_rM5sYqF-MvhTPEacLi8T1AetccxOOKU$> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Anas nazzal <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 14, 2020 10:51 AM
To: Akshay Mukund <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; April De Torres <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing parts 200311838

Dear Akshay,

The customer confirmed that there is charger in the box.

Best Regards,
Anas Nazzal

On Mon, Jul 13, 2020 at 6:11 PM Akshay Mukund <[email-masked]<mailto:[email-masked]>> wrote:
HI Anas,

Noted – please do get back to us after double checking with the customer

Thanks,

[Jumbo]
Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!92p9el07t__qnUT-JdwInb6uGFWuLALt3p3vNHb5ZzTcul50wZbVhel_fHk2kmW2pxjz$> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!92p9el07t__qnUT-JdwInb6uGFWuLALt3p3vNHb5ZzTcul50wZbVhel_fHk2khGoRchq$>
Corporate website: www.jumbogroup.com<https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!92p9el07t__qnUT-JdwInb6uGFWuLALt3p3vNHb5ZzTcul50wZbVhel_fHk2kiN38VkT$> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Anas nazzal <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 13, 2020 4:56 PM
To: Akshay Mukund <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; April De Torres <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing parts 200311838

Dear Akshay,

KIndly note that the PO is POMUMZ_DXB222256.

Best regards,
Anas Nazzal

On Mon, Jul 13, 2020 at 3:31 PM April De Torres <[email-masked]<mailto:[email-masked]>> wrote:
Anas,

So this issue is closed?

[Image removed by sender.]

On Mon, Jul 13, 2020 at 3:23 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear April,

KIndly discard 100065379.
The order 200311838 has been committed in Tamer WH - RIY<https://urldefense.com/v3/__https:/3651277.app.netsuite.com/app/common/otherlists/locationtype.nl?id=49__;!!DGUnnRohDIROxD-N!8t_avOUs7e_UrfhtXNZUErfHC2PUobjLRS8LW8-k7um1aYN3Vgfenyyn8_bUh4nFFVzw$>.

Best regards,
Anas Nazzal

On Mon, Jul 13, 2020 at 3:04 PM April De Torres <[email-masked]<mailto:[email-masked]>> wrote:
Anas,

The vendor will not be able to locate through SO numbers.Also, you have provided 2 SO numbers(100065379,200311838).Which is which?

[Image removed by sender.]

On Mon, Jul 13, 2020 at 2:58 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Akshay,

Thanks for your prompt response.
Will the customer and double check with him again about the charger place.
PO #  100065379

Best regards,
Anas Nazzal

<https://urldefense.com/v3/__https:/3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=39443504__;!!DGUnnRohDIROxD-N!8t_avOUs7e_UrfhtXNZUErfHC2PUobjLRS8LW8-k7um1aYN3Vgfenyyn8_bUh0UmgOHy$>

On Mon, Jul 13, 2020 at 2:41 PM Akshay Mukund <[email-masked]<mailto:[email-masked]>> wrote:
Hi Anas,

All our machines come with the charger packed in the box. This is located underneath the main body head beneath the instruction manual, inside the packaging.
May I request you to double check this with the customer as well?
Can you also share the PO number against this order?

Thanks,

[Jumbo]
Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!8t_avOUs7e_UrfhtXNZUErfHC2PUobjLRS8LW8-k7um1aYN3Vgfenyyn8_bUh2uuUxGm$> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!8t_avOUs7e_UrfhtXNZUErfHC2PUobjLRS8LW8-k7um1aYN3Vgfenyyn8_bUh9IueVBE$>
Corporate website: www.jumbogroup.com<https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!8t_avOUs7e_UrfhtXNZUErfHC2PUobjLRS8LW8-k7um1aYN3Vgfenyyn8_bUh4LM41to$> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Anas nazzal <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 13, 2020 2:36 PM
To: Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; Akshay Mukund <[email-masked]<mailto:[email-masked]>>; outbound jawh <[email-masked]<mailto:[email-masked]>>; POD jawh <[email-masked]<mailto:[email-masked]>>; Aadesh Kelkar <[email-masked]<mailto:[email-masked]>>; Praveen Suresh <[email-masked]<mailto:[email-masked]>>; Gayan Saminda <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; April De Torres <[email-masked]<mailto:[email-masked]>>
Subject: Missing parts 200311838

Dear Team,

The customer below complained that Dyson V11 Absolute - Blue has been delivered without a charger.
SKU                     JUM-V11-Absolute
Order number      200311838

Best Regards,
Anas Nazzal
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