Subject: RE: Order #700244602 // Sku :BK-S2400-235 // Cam - Istante 2-in-1 High Chair - Orange // Defective
From: "Mari Ibasan \(CW.Accounts\)" <[email-masked]>
To: "'Denmark A'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>
Cc: "'Returns.fc'" <[email-masked]>, "'Account'" <[email-masked]>
Date: Tue, 14 Jul 2020 11:36:53 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

We don’t know what is the exact problem in here. 

From: Denmark A <[email-masked]> 
Sent: Tuesday, July 14, 2020 8:15 AM
To: customer care <[email-masked]>; Alina D'Souza <[email-masked]>
Cc: Returns.fc <[email-masked]>; Account <[email-masked]>; Mari Ibasan (CW.Accounts) <[email-masked]>
Subject: Re: Order #700244602 // Sku :BK-S2400-235 // Cam - Istante 2-in-1 High Chair - Orange // Defective

Dear Team, 

Please update. 

Regards,

On Sun, Jul 12, 2020 at 2:38 PM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mari, 

Item is with us. 

@customer care <mailto:[email-masked]>  @Alina D'Souza <mailto:[email-masked]>  Please inform the customer regarding what was the specific reason of return. 

Regards, 

Den mark

On Sun, Jul 12, 2020 at 2:31 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Kindly clarify exactly the problem on the item?. Kindly provide more photos or videos please. Where is the item?

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Sunday, July 12, 2020 1:02 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >
Subject: Order #700244602 // Sku :BK-S2400-235 // Cam - Istante 2-in-1 High Chair - Orange // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation and assessment. 

POMUMZ_DXB219447  

Return Reason: doesnt_work_or_defective
Comments: I want to replace this product with the same product and not return. Please send an email to this account [email-masked] <mailto:[email-masked]>  or call 0507992080

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark