Subject: RE: Order #600818591 // DBT-KNZ-SC001GN // Keenz - Kids Foldable Scooter With Brakes - Green // Defective
From: "Nessy" <[email-masked]>
To: "'Denmark A'" <[email-masked]>, "'Yaseen Shaqra'" <[email-masked]>
Cc: "'Arif Farooq'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>
Date: Tue, 14 Jul 2020 10:14:36 +0400
List-Id: <ccteam.mumzworld.com>

Items already with us. We’ll send the item back tomorrow. Thanks!

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Denmark A [mailto:[email-masked]] 
Sent: Tuesday, July 14, 2020 10:13 AM
To: Yaseen Shaqra
Cc: Arif Farooq; Nessy; customer care; Returns.fc; Alina D'Souza; Abdelmohsen basha
Subject: Re: Order #600818591 // DBT-KNZ-SC001GN // Keenz - Kids Foldable Scooter With Brakes - Green // Defective

Dear Yaseen, 

Already dispatched to the vendor yesterday. 

@Nessy <mailto:[email-masked]>  Any update thank you. 

Regards, 

Den mark 

On Tue, Jul 14, 2020 at 10:05 AM Yaseen Shaqra <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Please update us if the item has been sent back to the vendor 

On Thu, Jul 9, 2020 at 12:53 PM Nessy <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Please send us back the item for evaluation. Thanks!

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Denmark A [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Thursday, July 9, 2020 12:45 PM
To: Nessy; Arif Farooq
Cc: customer care; Returns.fc; Alina D'Souza; Abdelmohsen basha
Subject: Order #600818591 // DBT-KNZ-SC001GN // Keenz - Kids Foldable Scooter With Brakes - Green // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:doesnt_work_or_defective
Comments :The scooter is completely wobbly and quite dangerous to be used by my son. Considering it hasn’t even been used that much, given the fact that the kids have been in lockdown for most of this time and parks were closed as well, the scooter is starting to fall apart far too soon ,It doesn’t even stand straight anymore!!!

We appreciate your support in this matter, Thank you. 

Regards,

Den mark 

 

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE