Subject: Re: FW: CU-06456
From: Malak Nobeh <[email-masked]>
To: Consumer Rights <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 14 Jul 2020 10:08:41 +0400
List-Id: <ccteam.mumzworld.com>

Hello,

The order shipped successfully under the AWB #S001401318936 with ships.
Customer updated.

Thank you.

On Tue, 14 Jul 2020 at 09:03, Malak Nobeh <[email-masked]> wrote:

> Hello Sultan,
>
> Hope you are doing well.
>
> We have contacted the customer and we will ship the missing items for him
> asap.
>
> Will keep you updated once the order delivered.
>
>
> Thank you.
>
>
>
>
>
>
> On Mon, 13 Jul 2020 at 08:44, Consumer Rights <[email-masked]>
> wrote:
>
>> Dear Malak,
>>
>> Hope all is well,
>>
>> Unfortunately we received a complaint (attached) in regards to the
>> company. We would appreciate if the matter is resolved as we are here to
>> protect our business partners. Kindly escalate the matter to the concerned
>> department and contact the customer for any clarifications/documentations.
>>
>> Apologies for the inconvenience,
>>
>>
>>
>>
>>
>> *حقوق المستهلك*
>>
>>
>>
>> *Consumer Rights*
>>
>>
>>
>>
>>
>>
>>
>> *D*
>>
>> +971 4 4461516
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *dda.gov.ae*
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Ce35afed00e1541c55c1d08d822f78f68%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637297793937006521&sdata=I%2BgZ3JxbHuKampgGq2Zr0mpeKgCBv1F6ysT099B4Mqw%3D&reserved=0>
>>
>>
>>
>>
>>
>>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Ce35afed00e1541c55c1d08d822f78f68%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637297793937016515&sdata=z1SHwrzHjCA6bLBgE7koOszMkU%2BVnzUqJXIEOBebGgo%3D&reserved=0>
>>
>>
>>
>>
>>
>>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fae.linkedin.com%2Fcompany%2Fdubai-development-authority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Ce35afed00e1541c55c1d08d822f78f68%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637297793937016515&sdata=lfAg6ZZi7jH6n2yEYV3tVWFUb0QzbehF1akB96fLzSs%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fdxbdevauthority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Ce35afed00e1541c55c1d08d822f78f68%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637297793937026512&sdata=a3XEoJCd%2F0f96FVK5i5%2FTbmTlOjb7f8n43HkM1jXs7E%3D&reserved=0>
>>
>>
>>
>>
>>
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>>
>>
>> *From:* Ahmed Fikry [mailto:[email-masked]]
>> *Sent:* Sunday, July 12, 2020 2:09 PM
>> *To:* Compliance <[email-masked]>
>> *Subject:* CU-06456
>>
>>
>>
>> ⚠
>>
>> *CAUTION: This Is An External Email.*
>>
>> Hallo,
>>
>>
>>
>> I Placed Order since 21st May 2020 with Mumzworld website for 10 items.
>>
>>
>>
>> In 2nd of June I received email from Mumzworld that 4 items shipped and
>> in 4th of June I received another email that other 6 items shipped as well.
>>
>>
>>
>> the second shipment (6 items) already received within 1 week from the
>> email.
>>
>> the first shipment was not delivered, so I call them many times in the
>> number which was mentioned in the website with no reply, and I sent a lot
>> of emails to check the status of first shipment with no replies to my
>> emails.
>>
>>
>>
>> I chat with them many times in Live chat in the website and they inform
>> me they are checking further with no useful information, last week on
>> Wednesday (8th July) I received one item out of 4 Items from first shipment
>> and remaining 3 items not yet received till now!
>>
>>
>>
>> Appreciate your action regarding such delay!
>>
>>
>>
>> Regards,
>>
>> Ahmed Fikry
>>
>> [email-masked]
>>
>> 00966502341352
>>
>>
>>
>>
>>
>
>
> --
>
>

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