Subject: Re: Order #600638880 warranty
From: Mostafa saad <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Denmark A <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>
Date: Tue, 14 Jul 2020 09:22:19 +0400
List-Id: <ccteam.mumzworld.com>

@Alina D'Souza <[email-masked]>  Did you create the CRA to proceed,

Regards
Mostafa Saad

On Tue, Jul 14, 2020 at 8:50 AM Mohamed Magdy <[email-masked]> wrote:

> Return the item and accept it for the customer
>
> On Mon, Jul 13, 2020 at 2:40 PM Denmark A <[email-masked]> wrote:
>
>> Dear Alina,
>>
>> Please create CRA and update in the tracker sheet to proceed.
>>
>> @Mostafa saad <[email-masked]> Once CRA is updated on the sheet
>> please proceed to collect the item.
>>
>> Regards,
>> Den mark
>>
>> On Mon, Jul 13, 2020 at 2:22 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Denmark,
>>>
>>> Please check for warranty
>>>
>>> Order #600638880
>>> <https://mumzworldhelp.zendesk.com/agent/tickets/600638880>
>>>
>>> Products Details
>>> Sku :BLUOBND-X2150-B5
>>> Name :Black+Decker - Steam Iron With Ceramic Soleplate
>>> Date Placed :2019-11-19 07:09:22
>>> Date Shipped :2019-11-22 09:40:40
>>> Qty Ordered :1.0000
>>> Amount :113.33
>>> Shipping Country:United Arab Emirates
>>>
>>> Return Reason:doesnt_work_or_defective
>>> Comments :The steam button is in a pressed in mode and wont pop out plus
>>> theres no more steam coming out while the iron is in use. Please let me
>>> know the procedure to get this fixed under warranty.
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>
>
> --
>
>