Subject: RE: Order #600850302 // Sku :UNW-S01GN // SANS - Vacuum Sealed Glass Travel Bottle 16oz - Mint Green // DAMAGED
From: "Imad El Mekkaoui" <[email-masked]>
To: "'Denmark A'" <[email-masked]>, <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>
Date: Tue, 14 Jul 2020 09:11:30 +0400
List-Id: <ccteam.mumzworld.com>

Hello  Denmark,

Can you please confirm if the below mentioned email was sent to us or from the customer.

I also would like to find out how the item broke, can you please clarify with the customer.  As the item is made of glass…if the customer dropped it and it broke than it is not under warranty.

Thanks,

Imad El Mekkaoui

Managing Owner

unwired General Trading L.L.C

Dubai, U.A.E

Office: + 97155 103 8996

 

 

From: Denmark A <[email-masked]> 
Sent: Monday, July 13, 2020 5:19 PM
To: [email-masked]; [email-masked]
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Order #600850302 // Sku :UNW-S01GN // SANS - Vacuum Sealed Glass Travel Bottle 16oz - Mint Green // DAMAGED

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation and assessment. 

Return Reason:doesnt_work_or_defective
Comments :It broke with in a week! Email sent on the 26th of May and just got a reply now on how to return  

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark