Subject: Re: 600898786_2 Wrong update
From: Mohamed Magdy <[email-masked]>
To: Mohit Caleb <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Muhammad Habib <[email-masked]>, Mary Anne Agapito <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Tue, 14 Jul 2020 08:59:20 +0400
List-Id: <ccteam.mumzworld.com>

@Mohit Caleb <[email-masked]> ...What is the update here?

On Mon, Jul 13, 2020 at 9:15 AM Mohamed Magdy <[email-masked]> wrote:

> what is the update here?
>
> On Sun, Jul 12, 2020 at 9:38 AM Mohit Caleb <[email-masked]> wrote:
>
>> +Muhammad Habib <[email-masked]>
>>
>> Kindly check on this case & update ASAP
>>
>> ᐧ
>>
>> On Sun, Jul 12, 2020 at 8:35 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>> <[email-masked]>  Please check here and share feedback.
>>>
>>>
>>>
>>> Regards
>>> Mostafa Saad
>>>
>>>
>>>
>>> On Sat, Jul 11, 2020 at 6:54 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The customer called and explained what happened.
>>>>
>>>> It seems that we had this issue as the sticker with the barcode was
>>>> incorrectly placed.
>>>>
>>>> Outside the sticker shows 600898786_2 but the items inside were
>>>> intended for order #600901458_2 and all are complete.
>>>>
>>>> 600898786_2 LBG-GEN157
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=782825> Gentlemen's
>>>> Hardware - Pizza Cutter & Serving Board - Brown
>>>> 600898786_2 AG-205427-8C1-EU-25-26
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211325> Crocs
>>>> - Kid's Fun Lab Mickey Clog - Flame_EU 25-26
>>>>
>>>> 600898786_2 AG-206272-669-EU-27-28
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211352> Crocs
>>>> - Kid's Disney Princess Clog - Pink Lemonade_EU 27-28
>>>>
>>>> 600898786_2 AG-206272-669-EU-28-29
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211353> Crocs
>>>> - Kid's Disney Princess Clog - Pink Lemonade_EU 28-29
>>>>
>>>> The above items have not been delivered at all. The customer is still
>>>> interested in the pizza cutter but not the 3 crocs. She already bought it
>>>> from somewhere else.
>>>>
>>>> Please check, the customer wants a refund for the 3 shoes.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, Jul 11, 2020 at 5:19 PM Road Rider <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Mostafa,
>>>>>
>>>>> *Kindly find POD, and some snaps from customer side.*
>>>>>
>>>>>
>>>>> *Rgds;*
>>>>> *Muhammad Ayoub*
>>>>> 📞 +971-43246555 |📱 +971-547048713
>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>
>>>>>
>>>>> On Sat, 11 Jul 2020 at 17:15, Road Rider <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Mostafa,
>>>>>>
>>>>>> Already discussed with the customer this shipment is received by the
>>>>>> customer, but there is some item missing inside the box.
>>>>>>
>>>>>> As per customer the box was properly sealed and well packed then how
>>>>>> the items are missing inside the box.
>>>>>>
>>>>>> Customer will send the mail also to Mumzworld.
>>>>>>
>>>>>> *Rgds;*
>>>>>> *Muhammad Ayoub*
>>>>>> 📞 +971-43246555 |📱 +971-547048713
>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>
>>>>>>
>>>>>> On Sat, 11 Jul 2020 at 14:25, Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Muhammad Ayoub <[email-masked]> @[email-masked]
>>>>>>> <[email-masked]> @Road Rider <[email-masked]>
>>>>>>> Please check here and update ASAP.
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jul 11, 2020 at 12:25 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa,
>>>>>>>>
>>>>>>>> The customer called again until now her order has not been
>>>>>>>> delivered. Now, the customer doesn't want it anymore and wants her money
>>>>>>>> back.
>>>>>>>>
>>>>>>>> Please assist. The finance team will process the refund unless
>>>>>>>> confirmed.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jul 5, 2020 at 11:27 AM Mostafa saad <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> @[email-masked] <[email-masked]>  If we
>>>>>>>>> didn't receive any feedback from your side by the EOD today will proceed
>>>>>>>>> this order as lost on your side
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Mostafa Saad
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Jul 5, 2020 at 11:26 AM Naib Khan <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> @Eugene Mugisa <[email-masked]> @Mostafa saad
>>>>>>>>>> <[email-masked]> please assist the customer following
>>>>>>>>>> up and no response from  Road Rider.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards.
>>>>>>>>>> Naib
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, 4 Jul 2020 at 18:05, Angeli Fontillas <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Muhammad,
>>>>>>>>>>>
>>>>>>>>>>> May we have an update on this please?
>>>>>>>>>>>
>>>>>>>>>>> Please advise asap, customer is constantly following up and
>>>>>>>>>>> upset on the delay.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> On Sat, 4 Jul 2020 at 11:14, Naib Khan <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Please update.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards.
>>>>>>>>>>>> Naib
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, 4 Jul 2020 at 11:03, Angeli Fontillas <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> May we have an update please?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Customer called in again to follow up.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please advise if the shipment was lost , do we need to place a
>>>>>>>>>>>>> new order?
>>>>>>>>>>>>>
>>>>>>>>>>>>> We need to resolve this today.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Fri, 3 Jul 2020 at 12:22, Yaseen Shaqra <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Jul 1, 2020 at 3:02 PM Road Rider <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> We are checking on this shipment and will update you soon.
>>>>>>>>>>>>>>> *Rgds;*
>>>>>>>>>>>>>>> *Rukhsana Zafar*
>>>>>>>>>>>>>>> 📞 +971-43246555 |📱 +971-543080393
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Wed, 1 Jul 2020 at 13:11, Eugene Mugisa <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Penalty for wrong update @'Mostafa saad'
>>>>>>>>>>>>>>>> <[email-masked]> on Road Rider
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Eugene.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *From:* Naib Khan <[email-masked]>
>>>>>>>>>>>>>>>> *Sent:* Wednesday, July 1, 2020 2:08 PM
>>>>>>>>>>>>>>>> *To:* Road Rider <[email-masked]>; Muhammad
>>>>>>>>>>>>>>>> Ayoub <[email-masked]>; [email-masked];
>>>>>>>>>>>>>>>> customer care <[email-masked]>; lastmile <
>>>>>>>>>>>>>>>> [email-masked]>; Hyacinth Joyce <
>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>> *Subject:* 600898786_2 Wrong update
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi R.R,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>    - On our record, the shipment shows delivered but the
>>>>>>>>>>>>>>>>    customer did not receive the delivery
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>         Please assist to deliver TODAY - items are urgently
>>>>>>>>>>>>>>>> needed
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>> You received this message because you are subscribed to the
>>>>>>>>>>>>>>>> Google Groups "lastmile" group.
>>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails
>>>>>>>>>>>>>>>> from it, send an email to
>>>>>>>>>>>>>>>> [email-masked].
>>>>>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com
>>>>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> *Regards,*
>>>>>>>>>>>
>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>
>> --
>>
>>
>
> --
>
>

--