Subject: Re: Order #600908072 // Sku :STM-201119084 // Name :Dickie - RC MB Antos Garbage Truck RTR // Defective
From: Denmark A <[email-masked]>
To: Talal Reslan - Simba Toys Middle East <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>, Sifat Fazlur Rahman - Simba Toys Middle East <[email-masked]>, Harish Jogam - Simba Toys Middle East <[email-masked]>
Date: Tue, 14 Jul 2020 08:48:50 +0400
List-Id: <ccteam.mumzworld.com>

Dear Talal,

Thank you.

Regards,
Den mark

On Tue, Jul 14, 2020 at 8:45 AM Talal Reslan - Simba Toys Middle East <
[email-masked]> wrote:

> Dear we would take the item and check it, before replacing in this case.
>
> Dear Sifat, Harish, when the item reaches our warehouse please share it
> with me to check the issue, and we will go ahead with decission after
> inspection.
>
> Sent from my Samsung Galaxy smartphone.
>
>
>
> -------- Original message --------
> From: Denmark A <[email-masked]>
> Date: 14/07/2020 08:10 (GMT+04:00)
> To: Talal Reslan - Simba Toys Middle East <[email-masked]>
> Cc: customer care <[email-masked]>, "Returns.fc" <
> [email-masked]>, Alina D'Souza <[email-masked]>, Samran
> Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
> Subject: Re: Order #600908072 // Sku :STM-201119084 // Name :Dickie - RC
> MB Antos Garbage Truck RTR // Defective
>
> Dear Vendor,
>
> Good day,
>
> We do not have video as the item is with us please accept and
> evaluate further thanks.
>
>
> Regards,
>
> On Mon, Jul 13, 2020 at 11:03 PM Talal Reslan - Simba Toys Middle East <
> [email-masked]> wrote:
>
>> Kind reminder to share better details for the damage faced, in order to
>> support you further
>>
>>
>>
>>
>>
>> Best regards,
>>
>>
>>
>> Talal Reslan
>> Sales Coordinator
>>
>>
>>
>>
>> Simba Toys Middle East FZE
>> P.O. Box 61106
>>
>> Dubai  ·  UAE
>>
>> T    +971.4.880 99 80 (Ext. 222)
>>
>> M   +971.50.551 40 76
>> F    +971.4.880 99 81
>> E    [email-masked]
>>
>>
>>
>> <https://middleeast.simba-dickie-group.com/en/the-group/>  [image:
>> signature_1279472639]
>> <https://www.facebook.com/pg/simbatoysmiddleeast/posts/>  [image:
>> signature_1969021567] <https://www.instagram.com/simbatoysmiddleeast/>  [image:
>> signature_1477753325] <https://www.linkedin.com/company/453138/admin/>  [image:
>> signature_1863323865]
>> <https://www.youtube.com/channel/UCXaqRlDty7oMGOJdylJVuog?view_as=subscriber>
>>
>>
>>
>> Think before you print <http://thinkbeforeprinting.org/>
>>
>>
>> ------------------------------
>>
>> SIMBA-DICKIE-GROUP GmbH • Hauptsitz Fürth • Amtsgericht Fürth HR A 5842 •
>> GF: Michael Sieber, Florian Sieber, Manfred Duschl, Uwe Weiler
>> ------------------------------
>>
>> Gemäß Artikel 13 der DSGVO, teilen wir Ihnen die Informationspflichten
>> über folgenden LINK mit: Informationspflichten Kunden Lieferanten
>> <https://dataprivacyb2b.simba-dickie-group.com/>
>> In accordance with article 13 of the GDPR, we inform you about the
>> information requirements via the following LINK: Information
>> requirements customer suppliers
>> <https://dataprivacyb2b.simba-dickie-group.com/>
>>
>> *Vertraulichkeitshinweis:* Diese E-Mail enthält vertrauliche und/oder
>> rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat
>> sind
>> oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort
>> den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie
>> die unbefugte Weitergabe dieser Mail ist nicht gestattet.
>>
>> *Confidential Note:* This e-mail may contain confidential and/or
>> privileged information. If you are not the intended recipient (or have
>> received this
>> e-mail in error) please notify the sender immediately and destroy this
>> e-mail. Any unauthorised copying, disclosure or distribution of the material
>> in this e-mail is strictly forbidden.
>>
>>
>>
>> *From:* Talal Reslan - Simba Toys Middle East
>> *Sent:* 13 July 2020 14:28
>> *To:* Denmark A <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* RE: Order #600908072 // Sku :STM-201119084 // Name :Dickie -
>> RC MB Antos Garbage Truck RTR // Defective
>>
>>
>>
>> Dear Denmark, can you please share more images to clarify the issue, or a
>> short video if possible, we would not determine the major problem with this
>> unit.
>>
>>
>>
>> Best regards,
>>
>>
>>
>> Talal Reslan
>> Sales Coordinator
>>
>>
>>
>>
>> Simba Toys Middle East FZE
>> P.O. Box 61106
>>
>> Dubai  ·  UAE
>>
>> T    +971.4.880 99 80 (Ext. 222)
>>
>> M   +971.50.551 40 76
>> F    +971.4.880 99 81
>> E    [email-masked]
>>
>>
>>
>> <https://middleeast.simba-dickie-group.com/en/the-group/>  [image:
>> signature_1279472639]
>> <https://www.facebook.com/pg/simbatoysmiddleeast/posts/>  [image:
>> signature_1969021567] <https://www.instagram.com/simbatoysmiddleeast/>  [image:
>> signature_1477753325] <https://www.linkedin.com/company/453138/admin/>  [image:
>> signature_1863323865]
>> <https://www.youtube.com/channel/UCXaqRlDty7oMGOJdylJVuog?view_as=subscriber>
>>
>>
>>
>> Think before you print <http://thinkbeforeprinting.org/>
>>
>>
>> ------------------------------
>>
>> SIMBA-DICKIE-GROUP GmbH • Hauptsitz Fürth • Amtsgericht Fürth HR A 5842 •
>> GF: Michael Sieber, Florian Sieber, Manfred Duschl, Uwe Weiler
>> ------------------------------
>>
>> Gemäß Artikel 13 der DSGVO, teilen wir Ihnen die Informationspflichten
>> über folgenden LINK mit: Informationspflichten Kunden Lieferanten
>> <https://dataprivacyb2b.simba-dickie-group.com/>
>> In accordance with article 13 of the GDPR, we inform you about the
>> information requirements via the following LINK: Information
>> requirements customer suppliers
>> <https://dataprivacyb2b.simba-dickie-group.com/>
>>
>> *Vertraulichkeitshinweis:* Diese E-Mail enthält vertrauliche und/oder
>> rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat
>> sind
>> oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort
>> den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie
>> die unbefugte Weitergabe dieser Mail ist nicht gestattet.
>>
>> *Confidential Note:* This e-mail may contain confidential and/or
>> privileged information. If you are not the intended recipient (or have
>> received this
>> e-mail in error) please notify the sender immediately and destroy this
>> e-mail. Any unauthorised copying, disclosure or distribution of the material
>> in this e-mail is strictly forbidden.
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* 13 July 2020 14:18
>> *To:* Talal Reslan - Simba Toys Middle East <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600908072 // Sku :STM-201119084 // Name :Dickie - RC
>> MB Antos Garbage Truck RTR // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation and assessment.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>