Subject: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
From: Sonja Strittmatter <[email-masked]>
To: Simone van Geemen <[email-masked]>, Laura Thomson <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, Alina D'Souza <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Samran Iftikhar <[email-masked]>
Date: Mon, 13 Jul 2020 15:42:16 +0000
List-Id: <ccteam.mumzworld.com>

Dear Simone,

I will check the situation with our colleagues from aftersales service and will get back to you soonest possible with more information.

Best Regards
Sonja

Von: Simone van Geemen <[email-masked]>
Gesendet: Sonntag, 12. Juli 2020 16:13
An: Laura Thomson <[email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <[email-masked]>; Alina D'Souza <[email-masked]>; Sonja Strittmatter <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Samran Iftikhar <[email-masked]>
Betreff: RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED

Caution! External E-mail 注意! 外部邮件
Hi Laura,
Thanks for looping me in.

@Denmark<mailto:[email-masked]> @Alina<mailto:[email-masked]> for Cybex related inquiries you can contact me directly, as per Netsuite my name is attached to this vendor / brand.

I’m looping in the vendor so we can follow the process of after sales inquiries. @Sonja<mailto:[email-masked]> Hi Sonja, we have a customer claim for after sales on the Cybex Priam Seat Lux – Limited Edition Butterfly. Could you have a look at the inquiry below and advice? Many thanks!

Push buttons on the side of the leg support were not attached and came off and are loose when I'm trying to attach them. Images below:

Regards,

From: Laura Thomson <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 12, 2020 6:03 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Elena Skryabina <[email-masked]<mailto:[email-masked]>>; Simone van Geemen <[email-masked]<mailto:[email-masked]>>
Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Jeno Serenio <[email-masked]<mailto:[email-masked]>>; Mylyn Vega <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED

Looping @Simone van Geemen<mailto:[email-masked]>

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 12, 2020 4:41 PM
To: Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Elena Skryabina <[email-masked]<mailto:[email-masked]>>; Laura Thomson <[email-masked]<mailto:[email-masked]>>
Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Jeno Serenio <[email-masked]<mailto:[email-masked]>>; Mylyn Vega <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED

+Elena Skryabina<mailto:[email-masked]> +Laura Thomson<mailto:[email-masked]> Please assist.

Regards,
Den mark

On Sun, Jul 12, 2020 at 4:38 PM Mohamed Magdy <[email-masked]<mailto:[email-masked]>> wrote:
Please we need to check who is the assigned BD for Cybex?

Thanks

On Sun, Jul 12, 2020 at 4:33 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

What do advise the customer.  Customer order delivered 2 nd July should we collect the entire item?

Regards,
Alina

On Thu, Jul 9, 2020 at 2:08 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
@Alina D'Souza<mailto:[email-masked]> Please assist mapyr vendor no longer handling cybex please refer to the link below.

https://cybex-online.com/en-us/contact

Regards,
Den mark

On Thu, Jul 9, 2020 at 12:43 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Any update on this?

Regards,
Alina

On Wed, Jul 8, 2020 at 1:22 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Customer wants to keep the stroller only wants the replace these buttons to the ones which won't fall off.

Regards,
Alina

On Wed, Jul 8, 2020 at 11:40 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the sales invoice for your reference.

Return Reason:doesnt_work_or_defective
Comments :pushbuttons on the side of the leg support were not attached and came off and are loose when i'm trying to attach them

We appreciate your support in this matter, Thank you.

Regards,
Den mark

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