Subject: Re: Item Cancellation - Order No. 600889668_2
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Pankaj Mahey <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>, Mostafa saad <[email-masked]>, Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <
Date: Mon, 13 Jul 2020 19:08:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

The CRA you have created was incorrect.

SKU:  SLN-DVL-S240260
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818>  is
the item the customer wanted and she already received it.

The CRA is needed for the 2 gates  -

600889668_2 SBF-BS_EXT_WH45
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
Safe - Safety Gate Extension 45cm - White
600889668_2 SBF-BS_SGM_WH
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=690180> Baby
Safe - Metal Safety Gate - White

Please update the CRA.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jul 13, 2020 at 5:42 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> CRA_HQ_WO518
>
>
> On Mon, Jul 13, 2020 at 5:34 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> Any update on this?
>>
>> Please create the CRA, the customer keeps on following up.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jul 12, 2020 at 1:11 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Hussain,
>>>
>>> Please create a CRA as per Sagar
>>>
>>>
>>> This is long overdue and the customer is extremely upset.
>>>
>>> Please do the needful. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Jul 4, 2020 at 3:24 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Shajeeb and Sagar,
>>>>
>>>> As per Mostafa, this case has already been logged on the lost sheet.
>>>>
>>>> Please proceed with the refund process, the customer is extremely
>>>> furious.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Thu, Jul 2, 2020 at 11:34 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> As mentioned previously, this has been declared lost by Mostafa.
>>>>>
>>>>> Please create the CRA, the finance team is asking for it.
>>>>>
>>>>> Awaiting your reply. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 2, 2020 at 11:09 AM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Mary
>>>>>>
>>>>>> Please refund the customer
>>>>>>
>>>>>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>>>>>> <[email-masked]>  theses items updated on the lost sheet to
>>>>>> proceed the refund for the customer.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>> Mostafa Saad
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 2, 2020 at 10:26 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> As requested, please see below:
>>>>>>>
>>>>>>> SBF-BS_EXT_WH45 - 57.96 AED
>>>>>>>
>>>>>>> SBF-BS_SGM_WH - 195. 46 AED
>>>>>>>
>>>>>>> Will these be declared lost? The finance team will ask for the CRA
>>>>>>> if that would be the case.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 2, 2020 at 10:20 AM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Mary
>>>>>>>>
>>>>>>>> Please provide the value for this item
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Mostafa Saad
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jul 2, 2020 at 10:04 AM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> The customer sent a confirmation from their security that it is
>>>>>>>>> the only item that has been delivered by the courier.
>>>>>>>>>
>>>>>>>>> Anyone is not allowed to go up, and whoever comes in the building
>>>>>>>>> needs to be logged in the logbook. As shown on the encircled part, the
>>>>>>>>> security guard only received one parcel, not 2.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Below is the only SMS she received.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer is extremely furious that this issue is taking so
>>>>>>>>> long. She asked to cancel it before then it has been dispatched, she only
>>>>>>>>> got 1 box, not 2 as what the record shows.
>>>>>>>>>
>>>>>>>>> Please we need to have an urgent update today. Help us resolve the
>>>>>>>>> issue once and for all.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jul 2, 2020 at 9:35 AM Hyacinth Joyce <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>
>>>>>>>>>> The customer called again to follow up and she is very upset, she
>>>>>>>>>> also informed that she will raise a formal complaint.
>>>>>>>>>>
>>>>>>>>>> The customer informed that she never received the gates. On
>>>>>>>>>> shipment 600889668_2 the only item received is the below:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>>>>> - Summer Duvet-240X260cm 1
>>>>>>>>>> Kindly assist to have this resolve today.
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, 2 Jul 2020 at 08:37, Mostafa saad <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Mary
>>>>>>>>>>>
>>>>>>>>>>> THus is the POD from the courier
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jul 2, 2020 at 8:23 AM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>> May we have any updates, please?
>>>>>>>>>>>>
>>>>>>>>>>>> @Mostafa saad <[email-masked]>  - the customer is
>>>>>>>>>>>> waiting for the refund for the 2 gates, please assist.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, Jun 27, 2020 at 1:56 PM Mostafa saad <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Road Rider <[email-masked]>
>>>>>>>>>>>>> @[email-masked] <[email-masked]>  Please share
>>>>>>>>>>>>> your feedback.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>
>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, Jun 27, 2020 at 1:03 PM Mary Anne Agapito <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The customer only received 1 box that contains the Duvet.
>>>>>>>>>>>>>> Please check with the courier as well. May we ask for the proof of delivery?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>>>>>>>>>>> <[email-masked]>  - please we need your feedback
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sat, Jun 27, 2020 at 12:45 PM Mostafa saad <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hello Mary
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 2 Boxes have been delivered to the customer please check the
>>>>>>>>>>>>>>> missing items with outbound
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Fri, Jun 26, 2020 at 9:28 AM Mary Anne Agapito <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Edwin Thomas <[email-masked]> - Thank you for your
>>>>>>>>>>>>>>>> response.  The SLN-DVL-S240260
>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>>>>>>>>> ok, that is really what the customer wanted not the 2 gates.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Mostafa Said <[email-masked]>  @Outbound.fc
>>>>>>>>>>>>>>>> <[email-masked]> - May I asked how many have
>>>>>>>>>>>>>>>> been dispatched? As per NS, there were 3 items and in 2 packages
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> But the item below shows not fulfilled so how come it says
>>>>>>>>>>>>>>>> 3 quantities have been dispatched?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Mostafa saad <[email-masked]>
>>>>>>>>>>>>>>>> @[email-masked] <[email-masked]>
>>>>>>>>>>>>>>>> - the customer only received 1 box that contains this item  Silentnight
>>>>>>>>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>  As per the customer, she didn't receive the gates as she
>>>>>>>>>>>>>>>> already asked to cancel it previously.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> There is a pending refund request for those gates. The
>>>>>>>>>>>>>>>> finance team is unable to proceed because it says the gates were shipped.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please clarify where are the gates?  We need an urgent
>>>>>>>>>>>>>>>> update, the customer is extremely upset.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Mary,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>              SLN-DVL-S240260
>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>>>>>>>>>> already shipped , Please delete the item from LFS or create a CRA for this
>>>>>>>>>>>>>>>>> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item
>>>>>>>>>>>>>>>>> which is not shipped yet?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Kindly delete the 2 items mentioned previously.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> There is another item on this order, the customer still
>>>>>>>>>>>>>>>>>>> wants it. Please ship it immediately.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>>>>>>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Since the gates have been cancelled, we will raise the
>>>>>>>>>>>>>>>>>>> refund now.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thank you all.
>>>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hello Pankaj,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> the item deleted and the order sent to you again.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Dear Mostafa Said
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> I revert back to your subject order through Qassim,
>>>>>>>>>>>>>>>>>>>>> Please confirm once you received for delete  the item.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Pankaj
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> +Pankaj Mahey <[email-masked]> Please return
>>>>>>>>>>>>>>>>>>>>>> the order to me so I can cancel these items.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Please cancel the below item from the above order
>>>>>>>>>>>>>>>>>>>>>>> no. as requested by the customer.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>>>>>>>>> Kindly let us know once done to proceed with the
>>>>>>>>>>>>>>>>>>>>>>> refund.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3,
>>>>>>>>>>>>>>>>>>>>>>> Dubai Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>