Subject: Re: Item Cancellation - Order No. 600889668_2
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Pankaj Mahey <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>, Mostafa saad <[email-masked]>, Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <
Date: Mon, 13 Jul 2020 17:34:13 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

Any update on this?

Please create the CRA, the customer keeps on following up.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 12, 2020 at 1:11 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain,
>
> Please create a CRA as per Sagar
>
>
> This is long overdue and the customer is extremely upset.
>
> Please do the needful. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jul 4, 2020 at 3:24 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Shajeeb and Sagar,
>>
>> As per Mostafa, this case has already been logged on the lost sheet.
>>
>> Please proceed with the refund process, the customer is extremely furious.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jul 2, 2020 at 11:34 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> As mentioned previously, this has been declared lost by Mostafa.
>>>
>>> Please create the CRA, the finance team is asking for it.
>>>
>>> Awaiting your reply. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, Jul 2, 2020 at 11:09 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Hello Mary
>>>>
>>>> Please refund the customer
>>>>
>>>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>>>> <[email-masked]>  theses items updated on the lost sheet to
>>>> proceed the refund for the customer.
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>> Mostafa Saad
>>>>
>>>>
>>>>
>>>> On Thu, Jul 2, 2020 at 10:26 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> As requested, please see below:
>>>>>
>>>>> SBF-BS_EXT_WH45 - 57.96 AED
>>>>>
>>>>> SBF-BS_SGM_WH - 195. 46 AED
>>>>>
>>>>> Will these be declared lost? The finance team will ask for the CRA if
>>>>> that would be the case.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 2, 2020 at 10:20 AM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Mary
>>>>>>
>>>>>> Please provide the value for this item
>>>>>>
>>>>>> Regards
>>>>>> Mostafa Saad
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 2, 2020 at 10:04 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> The customer sent a confirmation from their security that it is the
>>>>>>> only item that has been delivered by the courier.
>>>>>>>
>>>>>>> Anyone is not allowed to go up, and whoever comes in the building
>>>>>>> needs to be logged in the logbook. As shown on the encircled part, the
>>>>>>> security guard only received one parcel, not 2.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Below is the only SMS she received.
>>>>>>>
>>>>>>>
>>>>>>> The customer is extremely furious that this issue is taking so long.
>>>>>>> She asked to cancel it before then it has been dispatched, she only got 1
>>>>>>> box, not 2 as what the record shows.
>>>>>>>
>>>>>>> Please we need to have an urgent update today. Help us resolve the
>>>>>>> issue once and for all.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 2, 2020 at 9:35 AM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa,
>>>>>>>>
>>>>>>>> The customer called again to follow up and she is very upset, she
>>>>>>>> also informed that she will raise a formal complaint.
>>>>>>>>
>>>>>>>> The customer informed that she never received the gates. On
>>>>>>>> shipment 600889668_2 the only item received is the below:
>>>>>>>>
>>>>>>>>
>>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>>> - Summer Duvet-240X260cm 1
>>>>>>>> Kindly assist to have this resolve today.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, 2 Jul 2020 at 08:37, Mostafa saad <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hello Mary
>>>>>>>>>
>>>>>>>>> THus is the POD from the courier
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Mostafa Saad
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jul 2, 2020 at 8:23 AM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> May we have any updates, please?
>>>>>>>>>>
>>>>>>>>>> @Mostafa saad <[email-masked]>  - the customer is
>>>>>>>>>> waiting for the refund for the 2 gates, please assist.
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, Jun 27, 2020 at 1:56 PM Mostafa saad <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Road Rider <[email-masked]> @[email-masked]
>>>>>>>>>>> <[email-masked]>  Please share your feedback.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>>
>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jun 27, 2020 at 1:03 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>
>>>>>>>>>>>> The customer only received 1 box that contains the Duvet.
>>>>>>>>>>>> Please check with the courier as well. May we ask for the proof of delivery?
>>>>>>>>>>>>
>>>>>>>>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>>>>>>>>> <[email-masked]>  - please we need your feedback
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, Jun 27, 2020 at 12:45 PM Mostafa saad <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hello Mary
>>>>>>>>>>>>>
>>>>>>>>>>>>> 2 Boxes have been delivered to the customer please check the
>>>>>>>>>>>>> missing items with outbound
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>
>>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Fri, Jun 26, 2020 at 9:28 AM Mary Anne Agapito <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Edwin Thomas <[email-masked]> - Thank you for your
>>>>>>>>>>>>>> response.  The SLN-DVL-S240260
>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>>>>>>> ok, that is really what the customer wanted not the 2 gates.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Mostafa Said <[email-masked]>  @Outbound.fc
>>>>>>>>>>>>>> <[email-masked]> - May I asked how many have been
>>>>>>>>>>>>>> dispatched? As per NS, there were 3 items and in 2 packages
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> But the item below shows not fulfilled so how come it says 3
>>>>>>>>>>>>>> quantities have been dispatched?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> SBF-BS_EXT_WH45
>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Mostafa saad <[email-masked]>
>>>>>>>>>>>>>> @[email-masked] <[email-masked]>
>>>>>>>>>>>>>> - the customer only received 1 box that contains this item  Silentnight
>>>>>>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  As per the customer, she didn't receive the gates as she
>>>>>>>>>>>>>> already asked to cancel it previously.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> There is a pending refund request for those gates. The
>>>>>>>>>>>>>> finance team is unable to proceed because it says the gates were shipped.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please clarify where are the gates?  We need an urgent
>>>>>>>>>>>>>> update, the customer is extremely upset.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Mary,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>              SLN-DVL-S240260
>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
>>>>>>>>>>>>>>> already shipped , Please delete the item from LFS or create a CRA for this
>>>>>>>>>>>>>>> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item
>>>>>>>>>>>>>>> which is not shipped yet?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Kindly delete the 2 items mentioned previously.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> There is another item on this order, the customer still
>>>>>>>>>>>>>>>>> wants it. Please ship it immediately.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> 600889668_2 SLN-DVL-S240260
>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>>>>>>>>>>>>>>>> - Summer Duvet-240X260cm
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Since the gates have been cancelled, we will raise the
>>>>>>>>>>>>>>>>> refund now.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you all.
>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hello Pankaj,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> the item deleted and the order sent to you again.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Dear Mostafa Said
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> I revert back to your subject order through Qassim,
>>>>>>>>>>>>>>>>>>> Please confirm once you received for delete  the item.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Pankaj
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> +Pankaj Mahey <[email-masked]> Please return the
>>>>>>>>>>>>>>>>>>>> order to me so I can cancel these items.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Please cancel the below item from the above order no.
>>>>>>>>>>>>>>>>>>>>> as requested by the customer.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>>>>>>>>>>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>>>>>>>>>>>>>>> Kindly let us know once done to proceed with the
>>>>>>>>>>>>>>>>>>>>> refund.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3,
>>>>>>>>>>>>>>>>>>>>> Dubai Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>