Subject: RE: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" KidsBike - Green // Defective
From: Simba <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: Retail <[email-masked]>, Denmark A <[email-masked]>, Mary Anne Agapito <[email-masked]>, Zishan <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>
Date: Mon, 13 Jul 2020 05:52:30 -0700
List-Id: <ccteam.mumzworld.com>

Hi Abdelmohsen,

I guess this email is lost, kindly check and confirm.

Thanks and Regards,

Simbarashe  Mawere
METELEGANCE CREDIBILITY(Since 2003)
P.O Box 115161 | Dubai  |  UAE 
M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
 E: [email-masked] 

From: Abdelmohsen basha
Sent: Monday, July 13, 2020 4:11 AM
To: Cc: Simba
Cc: Retail; Denmark A; Mary Anne Agapito; Zishan; customer care; Returns.fc; Alina D'Souza; Samran Iftikhar
Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" KidsBike - Green // Defective

Hello Simba,

The client refused the replacement, please notice that we will proceed in the refund.

Thanks

On Mon, 13 Jul 2020 at 15:01, Mary Anne Agapito <[email-masked]> wrote:
Hi Abdelmohsen,

The customer just called in, he doesn't want the bike but wants a refund instead. The customer is okay with a store credit, he wants to have another bike.

@Returns.fc @Denmark A 

 -  since the vendor confirmed refund will be given to the customer, please advise if we can issue the voucher now.

Awaiting your response. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Mon, Jul 13, 2020 at 12:23 PM Abdelmohsen basha <[email-masked]> wrote:
@Alina D'Souza  Please communicate with the customer.

Thanks & BR

On Mon, 13 Jul 2020 at 12:20, Retail <[email-masked]> wrote:
Dear Denmark,
 
We have received subject unit. After evaluation, we have found two things:
 
1.       Drive Chain is found broken.
2.       Training Wheels are not balanced (looks like customer tried to adjust it).
 
We will fix both the above issues and make the bike ready for pick-up by tomorrow.
 
Kind Regards
 
Usman Ghani
 
From: Retail 
Sent: Saturday, July 11, 2020 12:33 PM
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: RE: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids Bike - Green // Defective
 
Dear Denmark,
                The drive chain is broken, and this is considered as damaged by the customer. So Return cannot be accepted for damaged items.
 
Feel free to call me for any ambiguities.
 
Regards,
Zishan Bashir
Key Accounts Manager
 
M: +971 56 896 3188 • T: +971 4 2828 223 (EXT 155) • E: [email-masked] • PO Box 8783, Dubai, UAE 

• Abu Dhabi +971 2 5553 500
• Dubai +971 4 2828 223
• Sharjah +971 6 5301 207
• Muscat +968 2 4799 667

[email-masked]
www.arwani.ae

 

 
 
From: Denmark A [mailto:[email-masked]] 
Sent: Saturday, July 11, 2020 12:20 PM
To: Retail <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids Bike - Green // Defective
 
Dear Team, 
 
Confirmed. 
 
Please share with us your complete address and contact person details, to whom we will hand over the item. 
 
Regards, 
Den mark 
 
On Sat, Jul 11, 2020 at 12:07 PM Retail <[email-masked]> wrote:
Dear Denmark,
                The picture below indicates the drive chain is also broken. Kindly confirm this, as this is considered as a damaged item.
 
Regards,
Zishan Bashir
Key Accounts Manager
 
M: +971 56 896 3188 • T: +971 4 2828 223 (EXT 155) • E: [email-masked] • PO Box 8783, Dubai, UAE 

• Abu Dhabi +971 2 5553 500
• Dubai +971 4 2828 223
• Sharjah +971 6 5301 207
• Muscat +968 2 4799 667

[email-masked]
www.arwani.ae

 

 
 
From: Denmark A [mailto:[email-masked]] 
Sent: Saturday, July 11, 2020 11:18 AM
To: Retail <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids Bike - Green // Defective
 
Dear Vendor,
 
Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 
 
We received the subject order today but the Stabilisers (2 little wheels) are not balanced in the sense that they don't touch the ground at the same time. The bicycle therefore is not stable for my kid who is a beginner on bicycles.  

We appreciate your support in this matter, Thank you. 
 
Regards,
Den mark