Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids Bike - Green // Defective
From: Abdelmohsen basha <[email-masked]>
To: "Cc: Simba" <[email-masked]>
Cc: Retail <[email-masked]>, Denmark A <[email-masked]>, Mary Anne Agapito <[email-masked]>, Zishan <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>
Date: Mon, 13 Jul 2020 15:11:17 +0400
List-Id: <ccteam.mumzworld.com>

Hello Simba,

The client refused the replacement, please notice that we will proceed in
the refund.

Thanks

On Mon, 13 Jul 2020 at 15:01, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Abdelmohsen,
>
> The customer just called in, he doesn't want the bike but wants a refund
> instead. The customer is okay with a store credit, he wants to have another
> bike.
>
> @Returns.fc <[email-masked]> @Denmark A <[email-masked]>
>
>  -  since the vendor confirmed refund will be given to the customer,
> please advise if we can issue the voucher now.
>
> Awaiting your response. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jul 13, 2020 at 12:23 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
>> @Alina D'Souza <[email-masked]>  Please communicate with the
>> customer.
>>
>> Thanks & BR
>>
>> On Mon, 13 Jul 2020 at 12:20, Retail <[email-masked]> wrote:
>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> We have received subject unit. After evaluation, we have found two
>>> things:
>>>
>>>
>>>
>>> 1.       Drive Chain is found broken.
>>>
>>> 2.       Training Wheels are not balanced (looks like customer tried to
>>> adjust it).
>>>
>>>
>>>
>>> We will fix both the above issues and make the bike ready for pick-up by
>>> tomorrow.
>>>
>>>
>>>
>>> Kind Regards
>>>
>>>
>>>
>>> Usman Ghani
>>>
>>>
>>>
>>> *From:* Retail
>>> *Sent:* Saturday, July 11, 2020 12:33 PM
>>> *To:* Denmark A <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* RE: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto
>>> 16" Kids Bike - Green // Defective
>>>
>>>
>>>
>>> Dear Denmark,
>>>
>>>                 The drive chain is broken, and this is considered as
>>> damaged by the customer. So Return cannot be accepted for damaged items.
>>>
>>>
>>>
>>> Feel free to call me for any ambiguities.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Zishan Bashir*
>>>
>>> Key Accounts Manager
>>>
>>>
>>>
>>> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
>>> [email-masked] • PO Box 8783, Dubai, UAE
>>> ------------------------------
>>>
>>>  <http://arwani.ae/>
>>>
>>> • Abu Dhabi <https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
>>>
>>> • Dubai <https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
>>>
>>> • Sharjah <https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
>>>
>>> • Muscat <https://goo.gl/maps/mdD466qkir82> +968 2 4799 667
>>>
>>>
>>>
>>>  <800279264>[image: Facebook
>>> icon] <https://www.facebook.com/ArwaniTrading/>
>>> <https://www.linkedin.com/company/3093642/>
>>> <https://www.instagram.com/arwanitrading/>
>>>
>>>
>>> [email-masked]
>>> <[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
>>>
>>> *www.**arwani**.ae* <http://www.arwani.ae/>
>>>
>>>
>>>
>>> <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
>>>
>>> *Sent:* Saturday, July 11, 2020 12:20 PM
>>> *To:* Retail <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto
>>> 16" Kids Bike - Green // Defective
>>>
>>>
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Confirmed.
>>>
>>>
>>>
>>> Please share with us your complete address and contact person details,
>>> to whom we will hand over the item.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sat, Jul 11, 2020 at 12:07 PM Retail <[email-masked]> wrote:
>>>
>>> Dear Denmark,
>>>
>>>                 The picture below indicates the drive chain is also
>>> broken. Kindly confirm this, as this is considered as a damaged item.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Zishan Bashir*
>>>
>>> Key Accounts Manager
>>>
>>>
>>>
>>> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
>>> [email-masked] • PO Box 8783, Dubai, UAE
>>> ------------------------------
>>>
>>>  <http://arwani.ae/>
>>>
>>> • Abu Dhabi <https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
>>>
>>> • Dubai <https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
>>>
>>> • Sharjah <https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
>>>
>>> • Muscat <https://goo.gl/maps/mdD466qkir82> +968 2 4799 667
>>>
>>>
>>>
>>>  <800279264>[image: Facebook
>>> icon] <https://www.facebook.com/ArwaniTrading/>
>>> <https://www.linkedin.com/company/3093642/>
>>> <https://www.instagram.com/arwanitrading/>
>>>
>>>
>>> [email-masked]
>>> <[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
>>>
>>> *www.**arwani**.ae* <http://www.arwani.ae/>
>>>
>>>
>>>
>>> <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked]]
>>> *Sent:* Saturday, July 11, 2020 11:18 AM
>>> *To:* Retail <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
>>> Kids Bike - Green // Defective
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> We received the subject order today but the Stabilisers (2 little
>>> wheels) are not balanced in the sense that they don't touch the ground at
>>> the same time. The bicycle therefore is not stable for my kid who is a
>>> beginner on bicycles.
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>