Subject: Re: 100156859- URGENT ORDER
From: Hyacinth Joyce <[email-masked]>
To: Ahmed Irfan <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, KSA Lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Mon, 13 Jul 2020 13:55:30 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ahmed,

Thank you for the update.

Please ensure that it will be dispatched TODAY as the same information was
provided 2 days ago.

Will it be handed over to Imile under AWB 606102089668?

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 13 Jul 2020 at 13:45, Ahmed Irfan <[email-masked]> wrote:

> The order will be dispatched by EOD.
>
> On Mon, Jul 13, 2020 at 12:31 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Ahmed and Zubair,
>>
>> Kindly confirm if the shipment has been dispatched and to which courier.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sat, 11 Jul 2020 at 11:30, Ahmed Irfan <[email-masked]> wrote:
>>
>>> Hi Michaela,
>>>
>>> The order is under a picking process & will be dispatched by EOD.
>>>
>>> On Sat, Jul 11, 2020 at 8:37 AM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>>   Team,
>>>>
>>>> Good morning.
>>>>
>>>> @Zubair Wahid <[email-masked]>  @Ahmed Irfan
>>>> <[email-masked]>  It has been escalated on Zendesk Incident
>>>> #1155016 and we have no feedback until now. This item shows
>>>> assigned to Imile but no movement until now since June 9
>>>>
>>>>
>>>> We have a very angry customer asking for the order update. He needs
>>>> this item immediately.
>>>>
>>>> Please check if this can be dispatched via DHL or UPS
>>>>
>>>> We need feedback ASAP.  @Asad <[email-masked]> please help on this
>>>> case.
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> On Fri, Jul 10, 2020 at 6:11 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Team,
>>>>>
>>>>> Please update us ASAP on this case.
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jul 10, 2020 at 2:56 PM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> @Ahmed Irfan <[email-masked]>  and @Zubair Wahid
>>>>>> <[email-masked]>
>>>>>>
>>>>>> Please assist on this case ASAP.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> On Thu, Jul 9, 2020 at 4:04 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Team,
>>>>>>>
>>>>>>> We have not been getting update on this order., It has been
>>>>>>> escalated on Zendesk Incident #1155016
>>>>>>>
>>>>>>> We have a very angry customer asking for the order update. He needs
>>>>>>> this item immediately.
>>>>>>>
>>>>>>> Please check if this can be dispatched via DHL or UPS
>>>>>>>
>>>>>>> We need a feedback ASAP. Please help
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>