Subject: Re: Order #600899981 Sku :TC-B-TT65 WARRANTY
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, "RP Singh | TrucareFzc" <[email-masked]>
Cc: customer care <[email-masked]>, Laura Thomson <[email-masked]>
Date: Mon, 13 Jul 2020 13:39:01 +0400
List-Id: <ccteam.mumzworld.com>

HI Team,

Please advise if we can assist the customer.

Regards,
Alina

On Mon, Jul 13, 2020 at 9:48 AM Alina D'Souza <[email-masked]> wrote:

> Hi Team,
>
> Can we assist the customer on the below. Can we replace the cup for the
> customer
>
> Order #600899981
> <https://mumzworldhelp.zendesk.com/agent/tickets/600899981>
>
> Products Details
> Sku :TC-B-TT65
> Name :Tommee Tippee Quick Cook Baby Food Steamer Blender + Soft Tip
> Weaning Spoon x 5 + Section Plate x 2 + Roll & Go Bib
> Date Placed :2020-06-19 06:02:57
> Date Shipped :2020-06-23 08:13:42
> Qty Ordered :1.0000
> Shipping Country:United Arab Emirates
>
> Return Reason:received_damaged_not_as_new
> Comments :I recieved the cup maker rusted from inside. Bear in mind that i
> only yesterday opened the box and wanted to use it. However im really
> disappointed. I do not have the box as i threw it.. i only need a new cup
> .. can someone please assist urgently? See attached Thanks
>
> Regards,
> Alina
>
>
>