Subject: Re: 100156859- URGENT ORDER
From: Hyacinth Joyce <[email-masked]>
To: Ahmed Irfan <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, KSA Lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Mon, 13 Jul 2020 13:31:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ahmed and Zubair,

Kindly confirm if the shipment has been dispatched and to which courier.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 11 Jul 2020 at 11:30, Ahmed Irfan <[email-masked]> wrote:

> Hi Michaela,
>
> The order is under a picking process & will be dispatched by EOD.
>
> On Sat, Jul 11, 2020 at 8:37 AM Michaela Manibo <
> [email-masked]> wrote:
>
>>   Team,
>>
>> Good morning.
>>
>> @Zubair Wahid <[email-masked]>  @Ahmed Irfan <[email-masked]>  It
>> has been escalated on Zendesk Incident #1155016 and we have no feedback
>> until now. This item shows assigned to Imile but no movement until now
>> since June 9
>>
>>
>> We have a very angry customer asking for the order update. He needs this
>> item immediately.
>>
>> Please check if this can be dispatched via DHL or UPS
>>
>> We need feedback ASAP.  @Asad <[email-masked]> please help on this
>> case.
>>
>> Thank you.
>>
>>
>>
>> On Fri, Jul 10, 2020 at 6:11 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Team,
>>>
>>> Please update us ASAP on this case.
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Fri, Jul 10, 2020 at 2:56 PM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> @Ahmed Irfan <[email-masked]>  and @Zubair Wahid
>>>> <[email-masked]>
>>>>
>>>> Please assist on this case ASAP.
>>>>
>>>> Thanks
>>>>
>>>> On Thu, Jul 9, 2020 at 4:04 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Team,
>>>>>
>>>>> We have not been getting update on this order., It has been escalated
>>>>> on Zendesk Incident #1155016
>>>>>
>>>>> We have a very angry customer asking for the order update. He needs
>>>>> this item immediately.
>>>>>
>>>>> Please check if this can be dispatched via DHL or UPS
>>>>>
>>>>> We need a feedback ASAP. Please help
>>>>>
>>>>> Thanks
>>>>>
>>>>>