Subject: RE: Order #600884698 // Sku :PRFT-D40BU-BK // Name :NESPRESSO - Inissia D40 with Aeroccino Coffee Machine // Defective
From: Stella Lee <[email-masked]>
To: Pinky Dechimo <[email-masked]>
Cc: Denmark A <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Abdelmohsen basha <[email-masked]>, Yuri Myronov <[email-masked]>, LPO Perfetto <[email-masked]>, Perfetto Ecommerce <[email-masked]>, Nespresso <[email-masked]>, Technical <[email-masked]>, Marla Joy Laurico <[email-masked]>, Anjaneya Chandragiri <[email-masked]>, Dispatcher Perfetto <[email-masked]>
Date: Mon, 13 Jul 2020 09:29:05 +0000
List-Id: <ccteam.mumzworld.com>

Dear Pinky,

The below aeroccino 3 has been Inspected and its working properly.

Please see the attached video for your reference.

Best Regards,

Emmanuel Milla | [logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241] Senior Coffee Specialist
[logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto Trading Company L.L.C.
Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
Dubai, United Arabs Emirates, P.O. Box 282445
Tel: +971 4 408 5000
800NESPRESSO (800637773776)    www.buynespresso.com<http://www.buynespresso.com/>

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Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy

From: Stella Lee
Sent: 12 July 2020 13:36
To: Pinky Dechimo <[email-masked]>
Cc: Denmark A <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Abdelmohsen basha <[email-masked]>; Yuri Myronov <[email-masked]>; LPO Perfetto <[email-masked]>; Perfetto Ecommerce <[email-masked]>; Nespresso <[email-masked]>; Technical <[email-masked]>; Marla Joy Laurico <[email-masked]>; Anjaneya Chandragiri <[email-masked]>; Dispatcher Perfetto <[email-masked]>
Subject: RE: Order #600884698 // Sku :PRFT-D40BU-BK // Name :NESPRESSO - Inissia D40 with Aeroccino Coffee Machine // Defective

Dear Pinky,

Confirmed receiving the below.

Best Regards,

Emmanuel Milla | [logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241] Senior Coffee Specialist
[logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto Trading Company L.L.C.
Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
Dubai, United Arabs Emirates, P.O. Box 282445
Tel: +971 4 408 5000
800NESPRESSO (800637773776)    www.buynespresso.com<http://www.buynespresso.com/>

ü Please consider the environment before printing this email.
Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: 11 July 2020 12:30
To: Stella Lee <[email-masked]<mailto:[email-masked]>>
Cc: Pinky Dechimo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Yuri Myronov <[email-masked]<mailto:[email-masked]>>; LPO Perfetto <[email-masked]<mailto:[email-masked]>>; Perfetto Ecommerce <[email-masked]<mailto:[email-masked]>>; Nespresso <[email-masked]<mailto:[email-masked]>>; Technical <[email-masked]<mailto:[email-masked]>>; Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600884698 // Sku :PRFT-D40BU-BK // Name :NESPRESSO - Inissia D40 with Aeroccino Coffee Machine // Defective

Dear Stella,

We can dispatch it by our driver tomorrow.

Regards,

On Sat, Jul 11, 2020 at 12:26 PM Stella Lee <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

We need to physically check it.

I would need to process a work order.

Please advise pick-up address

Kindest Regards,

Stella Lee | Coffee Specialist A.S. Supervisor
[logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto Trading Company L.L.C.
Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
Dubai, United Arabs Emirates, P.O. Box 282445
Tel: +971 4 408 5000
800NESPRESSO (800637773776)    www.buynespresso.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.buynespresso.com&d=DwQFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=lhuKszvcpfyu4GpwlAHUeL9gOnPNZSzaMeZNB5Y5Pbc&m=xbdh3tdoDX2PhH8pvTsl3X62CcYWGMr_Xsjn21Dpmas&s=KIpjeT7xXv3526IO5pyC-KsHU4IwqhxQSiSX4wujMWU&e=>
[Barista Creations ICE]<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ae.buynespresso.com_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=lhuKszvcpfyu4GpwlAHUeL9gOnPNZSzaMeZNB5Y5Pbc&m=xbdh3tdoDX2PhH8pvTsl3X62CcYWGMr_Xsjn21Dpmas&s=GV61iStDXqOgSBBI4qcNEFphR7JIyVT6fp4PaCQ20Kg&e=>

ü Please consider the environment before printing this email.
Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy version.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 2:39 PM
To: Pinky Dechimo <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Yuri Myronov <[email-masked]<mailto:[email-masked]>>; LPO Perfetto <[email-masked]<mailto:[email-masked]>>; Perfetto Ecommerce <[email-masked]<mailto:[email-masked]>>; Nespresso <[email-masked]<mailto:[email-masked]>>; Stella Lee <[email-masked]<mailto:[email-masked]>>; Technical <[email-masked]<mailto:[email-masked]>>; Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600884698 // Sku :PRFT-D40BU-BK // Name :NESPRESSO - Inissia D40 with Aeroccino Coffee Machine // Defective

Dear Pinky,

Please see the PO for your reference and photo attached, in regards to the name and contact number find the attached.

 POMUMZ_DXB205037

On Thu, Jul 9, 2020 at 8:58 AM Pinky Dechimo <[email-masked]<mailto:[email-masked]>> wrote:
Hi! Denmark,

Appreciate if you can provide us the below required details to  speed up the process.

Requirements:

  1.  Customer Complete name
  2.  Complete address
  3.  Client contact number
  4.  Machine type
  5.  Machine 19 digits serial/barcode number
  6.  Proof of purchase & PO number
  7.  Machine technical issue
Otherwise, your requests will be on hold due to insufficient information.

Kindly do fill up the same requirements for future reference.

Kindly do the same
Thank you & Best Regards,

Pinky Dechimo | Trade Coordinator

[logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto Trading Company L.L.C.
Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
Dubai, United Arabs Emirates, P.O. Box 282445
Tel: +971 4 321 0888    Mob: +971 50 955 6197
800NESPRESSO (800637773776)    www.buynespresso.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.buynespresso.com&d=DwQFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=lhuKszvcpfyu4GpwlAHUeL9gOnPNZSzaMeZNB5Y5Pbc&m=xbdh3tdoDX2PhH8pvTsl3X62CcYWGMr_Xsjn21Dpmas&s=KIpjeT7xXv3526IO5pyC-KsHU4IwqhxQSiSX4wujMWU&e=>

Please consider the environment before printing this email.
Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy version.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 8:45 AM
To: Pinky Dechimo <[email-masked]<mailto:[email-masked]>>; Yuri Myronov <[email-masked]<mailto:[email-masked]>>; LPO Perfetto <[email-masked]<mailto:[email-masked]>>; Perfetto Ecommerce <[email-masked]<mailto:[email-masked]>>; Nespresso <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600884698 // Sku :PRFT-D40BU-BK // Name :NESPRESSO - Inissia D40 with Aeroccino Coffee Machine // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:doesnt_work_or_defective
Comments :the milk foamer is not working good is not making the milk foam

We appreciate your support in this matter, Thank you.

Regards,
Den mark