Subject: Re: CRA Request || Very Urgent
From: Ahmed Irfan <[email-masked]>
To: Anas nazzal <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, KSA Lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Mon, 13 Jul 2020 12:18:08 +0300
List-Id: <ccteam.mumzworld.com>

Hi team,

The order was dispatched and I will send an email for cancellation to 3PL,
Minimum at the end of week customer will be refunded.

On Sun, Jul 12, 2020 at 12:58 PM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> KIndly assist with the below customer as she keeps calling to follow up
> the refund request.
> Please confirm if the item has been received to create CRA accordingly.
>
> Best Regards,
> Anas Nazzal
>
> On Tue, Jul 7, 2020 at 1:42 PM Radwa Ali <[email-masked]> wrote:
>
>> Hi All,
>> SO# 600871030_1 is now OFD and the customer has requested cancellation.
>> Please contact the courier to cancel delivery.
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Mon, Jul 6, 2020 at 3:52 PM <[email-masked]> wrote:
>>
>>> Hi @Ahmed Irfan <[email-masked]>,
>>>
>>> Please confirm the order number so @Hussain Firoz Miyagamwala
>>> <[email-masked]> can create the CRA ASAP.
>>>
>>> The customer is following up closely and we need to refund.
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Taqwa Ali <[email-masked]>
>>> *Sent:* Wednesday, July 1, 2020 2:14 PM
>>> *To:* Ahmed Irfan <[email-masked]>
>>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; KSA Lastmile <
>>> [email-masked]>; Zubair Wahid <[email-masked]>; Ekta
>>> Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>;
>>> customer care <[email-masked]>; Anas nazzal <[email-masked]>
>>> *Subject:* Re: CRA Request || Very Urgent
>>>
>>>
>>>
>>> Dear Ahmed
>>>
>>>
>>>
>>> Kindly cancel the order, CM want refund
>>>
>>>
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> Please receive CRA,
>>> once its done.
>>>
>>>
>>>
>>> Regards
>>>
>>> Taqwa
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jun 30, 2020 at 7:29 PM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Ahmed,
>>>
>>>
>>>
>>> Kindly confirm if the item has been returned.
>>>
>>>
>>>
>>> Best regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>> On Mon, Jun 29, 2020 at 9:36 AM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>> Dear Ahmed,
>>>
>>>
>>>
>>> Please confirm order numbers for which it is cancelled from your side.
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 3:26 PM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Hussien,
>>>
>>>
>>>
>>> Kindly assist with the below customer.
>>>
>>>
>>>
>>> Best Regards
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 3:07 PM Ahmed Irfan <[email-masked]> wrote:
>>>
>>> Done please proceed to CRA
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 12:48 PM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Kindly confirm if 200270880_1 has been returned so we will create CRA.
>>>
>>> Please note that he customer keeps calling to follow up
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>> Virus-free. www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>>
>>>
>>> On Mon, Jun 22, 2020 at 9:30 PM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>>
>>>
>>>
>>>
>>> Saee-KSA::OS01720977KS   || SO#200291213  This is still pending pick up
>>> the customer want the item please confirm if you are able to ship it if not
>>> raise CRA asap.
>>>
>>>
>>>
>>> BarqExpress::4969493836  || SO#200270880
>>>
>>>  iMile-KSA::606022038873  || SO#600871030  The customer still wants the
>>> item , Please confirm if this can be dispatched and delivered urgently
>>>
>>>
>>>
>>>
>>>
>>> DHL-Express::3409701455 ||  SO# 200279547 || Shipment has been returned
>>> back and dlvrd to MANTOSH Please update the CRA customer ask for urgent
>>> refund
>>>
>>> SMSA-KSA::290089804717  || SO#200283766
>>> Thanks,Amani
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 18, 2020 at 4:33 PM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>> Hi Hussain,
>>>
>>>
>>>
>>> This is very urgent please update them asap the below customer need the
>>> refund urgently.
>>>
>>>
>>>
>>>  Shipa-KSA::S001111843814 || SO#200280858  Pending pick up
>>>
>>>
>>>
>>>
>>>
>>> Thanks,
>>>
>>> Amani
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 14, 2020 at 4:18 PM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>> Hi Hussain ,
>>>
>>>
>>>
>>> The below need CRA ASAP please update
>>>
>>>
>>>
>>> iMile-KSA::604212032429  || SO#100140613_1  Pending Pick up
>>>
>>>
>>>
>>> Wimo-KSA::2007000028439  || SO#100139917_1  Pending pick up
>>>
>>>
>>>
>>> iMile-KSA::604212067736  || SO#700230281 Pending pick up
>>>
>>>
>>>
>>> Shipa-KSA::SOR004531873  || SO#200285585  Pending pick up
>>>
>>>
>>>  Tam-KSA::832018003350 ||  SO#200290889_1 Pending pick up
>>>
>>>
>>>
>>> iMile-KSA::602062050397  || SO#200230901  Pending pick up
>>>
>>>
>>>
>>>  Shipa-KSA::S001111843814 || SO#200280858  Pending pick up
>>>
>>>
>>>
>>> Wimo-KSA::2007000026753  || SO# 100130936_1 Pending pick up
>>>
>>>
>>>
>>> BarqExpress::7956659768   || SO#100139667 Pending pick up
>>>
>>>
>>>
>>> iMile-KSA::605102049276 || SO#200284405 || Pending pick up
>>>
>>>
>>>
>>> DHL-Express::3409703706 ||  SO#100144942 Shipment returned
>>>
>>> SO#200252933 || KSA Product Retuern Ticket # 860141
>>> SO#200243521 || KSA Product Return Ticket # 821613
>>>
>>> Thanks,
>>>
>>> Amani
>>>
>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>> Virus-free. www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>>
>>>
>>>