Subject: Re: Missing pieces - LGSF-FN005SA - SO# 600778533
From: Anas nazzal <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Eugene Mugisa <[email-masked]>, Simone van Geemen <[email-masked]>, Laura Thomson <[email-masked]>, Jeffin Joy <[email-masked]>, customer care <[email-masked]>, Mohit Caleb <[email-masked]>, Ashish Nair <[email-masked]>, Mohammad Abdul Naser <[email-masked]>
Date: Mon, 13 Jul 2020 13:04:51 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly assist with the below customer as she called again to follow up.

Best Regards,
Anas Nazzal

On Fri, Jul 10, 2020 at 11:45 AM Radwa Ali <[email-masked]> wrote:

> Hi Msotafa,
> she doesn't have the box. However we have advised she is missing the
> master pieces and shared the screen shot.
> Re-attaching it.
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Thu, Jul 9, 2020 at 9:47 AM Mostafa Said <[email-masked]>
> wrote:
>
>> Hello Radwa,
>>
>> Could you please confirm which box the customer received?
>> as the item is (1 of 3), (2 of 3), and (3 of 3).
>>
>> On Thu, Jul 9, 2020 at 9:30 AM Mostafa Said <[email-masked]>
>> wrote:
>>
>>> Hello Mohammad and Ashish,
>>>
>>> Please update us here this item was picked 3 months ago and I couldn't
>>> find the missing parts.
>>>
>>> On Wed, Jul 8, 2020 at 4:06 PM Mostafa Said <[email-masked]>
>>> wrote:
>>>
>>>> +Mohammad Abdul Naser <[email-masked]> +Ashish Nair
>>>> <[email-masked]> Could you please check the missing parts?
>>>>
>>>> On Wed, Jul 8, 2020 at 3:29 PM Mohit Caleb <[email-masked]> wrote:
>>>>
>>>>> +Mostafa Said <[email-masked]>
>>>>>
>>>>> Kindly check & update on this urgently
>>>>> ᐧ
>>>>>
>>>>> On Wed, Jul 8, 2020 at 3:20 PM Eugene Mugisa <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> + @Mohit Caleb <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best,
>>>>>>
>>>>>> Eugene.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Radwa Ali <[email-masked]>
>>>>>> *Sent:* Wednesday, July 8, 2020 3:16 PM
>>>>>> *To:* 'Simone van Geemen' <[email-masked]>; 'Eugene Mugisa' <
>>>>>> [email-masked]>
>>>>>> *Cc:* 'Laura Thomson' <[email-masked]>; 'Jeffin Joy' <
>>>>>> [email-masked]>; 'customer care' <[email-masked]>
>>>>>> *Subject:* Re: Missing pieces - LGSF-FN005SA - SO# 600778533
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi @Eugene Mugisa <[email-masked]>,
>>>>>>
>>>>>> Please advise ?
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jul 6, 2020 at 3:12 PM Simone van Geemen <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Radwa,
>>>>>>
>>>>>>
>>>>>>
>>>>>> We will have to check first with the WH if they dispatched all boxes
>>>>>> related to this order, before we escalate to the vendor.
>>>>>>
>>>>>>
>>>>>>
>>>>>> This item comes in different boxes and is mentioned on the packaging
>>>>>> of the same sku, example images below:
>>>>>>
>>>>>>
>>>>>>
>>>>>> @'Eugene <[email-masked]> can you investigate this please for
>>>>>> SO: 600778533?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Laura Thomson <[email-masked]>
>>>>>> *Sent:* Monday, July 6, 2020 2:46 PM
>>>>>> *To:* Radwa Ali <[email-masked]>; Jeffin Joy <
>>>>>> [email-masked]>; Simone van Geemen <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>
>>>>>> *Subject:* RE: Missing pieces - LGSF-FN005SA - SO# 600778533
>>>>>>
>>>>>>
>>>>>>
>>>>>> +Looping @Simone van Geemen <[email-masked]> to assist on this.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Radwa Ali <[email-masked]>
>>>>>> *Sent:* Monday, July 6, 2020 2:33 PM
>>>>>> *To:* Laura Thomson <[email-masked]>; Jeffin Joy <
>>>>>> [email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>
>>>>>> *Subject:* Missing pieces - LGSF-FN005SA - SO# 600778533
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Laura and Jeffin,
>>>>>>
>>>>>> Please assist with this missing pieces case.
>>>>>>
>>>>>> This is the email the customer sent us;
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>