Subject: Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
From: Denmark A <[email-masked]>
To: Evelyn Fernandes <[email-masked]>
Cc: Jim Fullon <[email-masked]>, Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Abhilash Shekar <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 13 Jul 2020 13:01:49 +0400
List-Id: <ccteam.mumzworld.com>

Dear Evelyn,

Thank you for your email, our driver will hand it over to your team today.

Regards,
Den mark

On Mon, Jul 13, 2020 at 12:56 PM Evelyn Fernandes <
[email-masked]> wrote:

> Hi Denmark,
>
> Noted on that, once the item is returned only then we will issue the CN.
> Thank you
>
>
>
> Best Regards,
>
> Evelyn Fernandes | Sales Coordinator
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cf672afcf584c45938a5308d6f47c85cb%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C636965212990065710&sdata=aroWt9%2B0rJLrJKX1Ww7CUOmrsvexsEsgZM9QIxieBbw%3D&reserved=0>
> Gold & Diamond Park, Building #4 Office #133
> PO Box : 61379
> Dubai , United Arab Emirates
>
> Tel:
>
> +971 (4) 3807611 ext 209
>
> Fax:
>
> +971 (4) 3807612
>
>
>
> http://www.4homes.ae
>
>
> If you are not the intended recipient of this email, please notify the
> sender and delete this email from your system. We do not assume any
> liability for any damages caused by the transmission of any virus by this
> email, or for any errors or omissions in the content of this message as a
> result of the transmission. No employee or agent is authorized to conclude
> any binding agreement on behalf of 4Homes FZCO with another party by email
> without the express written confirmation of the authorized signatory of the
> company.
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Monday, July 13, 2020 11:26 AM
> *To:* Evelyn Fernandes <[email-masked]>
> *Cc:* Abdelmohsen basha <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Umang Mehrotra <[email-masked]>; Abhilash Shekar <
> [email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>
>
>
> Dear Evelyn,
>
>
>
> We are returning this item as it is faulty as the same issue does not
> resolve and the customer facing the same issue.
>
> Please find the attached VRA copy for your reference and issue us a
> credit note.
>
>
>
> On Mon, Jul 13, 2020 at 11:10 AM Mohamed Magdy <[email-masked]>
> wrote:
>
> +Abdelmohsen basha <[email-masked]>
>
>
>
> On Sun, Jul 12, 2020 at 3:46 PM Mohamed Magdy <[email-masked]>
> wrote:
>
> accept the item for the customer and  get refunded and to be deducted from
> the vendor.
>
>
>
> Thanks
>
>
>
>
>
> On Sun, Jul 12, 2020 at 2:48 PM Denmark A <[email-masked]> wrote:
>
> Dear Evelyn,
>
>
>
> Good Day,
>
>
>
> Customer returned the repaired item and she stated that the same issue
> occurred once again.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :It’s not working and this is the second return
>
>
>
> Appreciate your prompt response, Thank you .
>
>
>
> Regards,
> Den mark
>
>
>
> On Mon, Jun 29, 2020 at 9:18 AM Evelyn Fernandes <
> [email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> Thank you for the update,
>
>
>
> Best Regards,
>
> Evelyn Fernandes | Sales Coordinator
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C39e0a8fd200242a41e6e08d826fdeaab%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302219305829291&sdata=NubETf3enmk6%2FGZlQcqucW83jT3eB627Tnuyq%2FbPw1Y%3D&reserved=0>
> Gold & Diamond Park, Building #4 Office #133
> PO Box : 61379
> Dubai , United Arab Emirates
>
> Tel:
>
> +971 (4) 3807611 ext 209
>
> Fax:
>
> +971 (4) 3807612
>
>
>
> http://www.4homes.ae
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C39e0a8fd200242a41e6e08d826fdeaab%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302219305839247&sdata=RMJJ8XQlOl06sC6tkmPmgKkLBHfG0%2FTRlxgS8c%2FsDAU%3D&reserved=0>
>
>
> If you are not the intended recipient of this email, please notify the
> sender and delete this email from your system. We do not assume any
> liability for any damages caused by the transmission of any virus by this
> email, or for any errors or omissions in the content of this message as a
> result of the transmission. No employee or agent is authorized to conclude
> any binding agreement on behalf of 4Homes FZCO with another party by email
> without the express written confirmation of the authorized signatory of the
> company.
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Monday, June 29, 2020 8:20 AM
> *To:* Evelyn Fernandes <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Abhilash Shekar <
> [email-masked]>
> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>
>
>
> Dear Evelyn,
>
>
>
> Repaired item received with thanks.
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jun 28, 2020 at 9:38 AM Denmark A <[email-masked]> wrote:
>
> Dear Evelyn,
>
>
>
> Item was dispatched already last 23/06/2020 please check with your team.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
>
>
> On Sat, Jun 27, 2020 at 12:03 PM Evelyn Fernandes <
> [email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Please send the item to our GDP warehouse attn.: Jim. Also please send a
> picture of the drum lid
>
>
>
> Best Regards,
>
> Evelyn Fernandes | Sales Coordinator
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C39e0a8fd200242a41e6e08d826fdeaab%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302219305839247&sdata=cv3eAHPtshGYTW8BainMBDDEDnPRdsdPLwBFSv%2BdWnc%3D&reserved=0>
> Gold & Diamond Park, Building #4 Office #133
> PO Box : 61379
> Dubai , United Arab Emirates
>
> Tel:
>
> +971 (4) 3807611 ext 209
>
> Fax:
>
> +971 (4) 3807612
>
>
>
> http://www.4homes.ae
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C39e0a8fd200242a41e6e08d826fdeaab%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302219305839247&sdata=RMJJ8XQlOl06sC6tkmPmgKkLBHfG0%2FTRlxgS8c%2FsDAU%3D&reserved=0>
>
>
> If you are not the intended recipient of this email, please notify the
> sender and delete this email from your system. We do not assume any
> liability for any damages caused by the transmission of any virus by this
> email, or for any errors or omissions in the content of this message as a
> result of the transmission. No employee or agent is authorized to conclude
> any binding agreement on behalf of 4Homes FZCO with another party by email
> without the express written confirmation of the authorized signatory of the
> company.
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Saturday, June 27, 2020 11:56 AM
> *To:* Evelyn Fernandes <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Abhilash Shekar <
> [email-masked]>
> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>
>
>
> Dear Evelyn,
>
>
>
> Please update.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jun 18, 2020 at 2:51 PM Denmark A <[email-masked]> wrote:
>
> Hi Evelyn,
>
>
>
> Apologies please find the attached .
>
>
>
> On Thu, Jun 18, 2020 at 2:47 PM Evelyn Fernandes <
> [email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> There is no attachment
>
>
>
> Best Regards,
>
> Evelyn Fernandes | Sales Coordinator
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C39e0a8fd200242a41e6e08d826fdeaab%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302219305849202&sdata=BeusTiUdjee0sbPzdiYn%2BWr5qgh4Q533%2BNEiMCQ45eg%3D&reserved=0>
> Gold & Diamond Park, Building #4 Office #133
> PO Box : 61379
> Dubai , United Arab Emirates
>
> Tel:
>
> +971 (4) 3807611 ext 209
>
> Fax:
>
> +971 (4) 3807612
>
>
>
> http://www.4homes.ae
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C39e0a8fd200242a41e6e08d826fdeaab%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302219305849202&sdata=fMvohf6ze4JPuy10qekEUhLow485UIrQxW3rWbYoJVQ%3D&reserved=0>
>
>
> If you are not the intended recipient of this email, please notify the
> sender and delete this email from your system. We do not assume any
> liability for any damages caused by the transmission of any virus by this
> email, or for any errors or omissions in the content of this message as a
> result of the transmission. No employee or agent is authorized to conclude
> any binding agreement on behalf of 4Homes FZCO with another party by email
> without the express written confirmation of the authorized signatory of the
> company.
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Thursday, June 18, 2020 2:43 PM
> *To:* Evelyn Fernandes <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Abhilash Shekar <
> [email-masked]>
> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>
>
>
> Hi Evelyn,
>
>
>
> Please find the attached sales invoice for your reference.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jun 18, 2020 at 2:39 PM Evelyn Fernandes <
> [email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Please send us the invoice of this order, and also you can send this item
> to our GDP office attn.: *Jim .*
>
>
>
> He will check the item and let us know. Thank you
>
>
>
> Best Regards,
>
> Evelyn Fernandes | Sales Coordinator
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C39e0a8fd200242a41e6e08d826fdeaab%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302219305859160&sdata=QFRZs9RkaUad7FQdxbIBGYDBcUR7S7iWnSARheLgWTo%3D&reserved=0>
> Gold & Diamond Park, Building #4 Office #133
> PO Box : 61379
> Dubai , United Arab Emirates
>
> Tel:
>
> +971 (4) 3807611 ext 209
>
> Fax:
>
> +971 (4) 3807612
>
>
>
> http://www.4homes.ae
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C39e0a8fd200242a41e6e08d826fdeaab%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637302219305859160&sdata=nGmCym%2FhGvNrZVYMDWRUgqYmh8aSPyK9WK%2Fn9yO5AAo%3D&reserved=0>
>
>
> If you are not the intended recipient of this email, please notify the
> sender and delete this email from your system. We do not assume any
> liability for any damages caused by the transmission of any virus by this
> email, or for any errors or omissions in the content of this message as a
> result of the transmission. No employee or agent is authorized to conclude
> any binding agreement on behalf of 4Homes FZCO with another party by email
> without the express written confirmation of the authorized signatory of the
> company.
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Thursday, June 18, 2020 9:34 AM
> *To:* [email-masked]; Abhilash Shekar <[email-masked]>;
> Evelyn Fernandes <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>
> *Subject:* Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings
> Whole Slow Juicer & Smoothie - Red // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :It stopped working after a few times of use! I need to fix it
> since there is warranty
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
> --
>
>
>
>
> --
>
>