Subject: Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
From: Denmark A <[email-masked]>
To: Evelyn Fernandes <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Abhilash Shekar <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 13 Jul 2020 11:25:55 +0400
List-Id: <ccteam.mumzworld.com>

Dear Evelyn,

We are returning this item as it is faulty as the same issue does not
resolve and the customer facing the same issue.

Please find the attached VRA copy for your reference and issue us a
credit note.

On Mon, Jul 13, 2020 at 11:10 AM Mohamed Magdy <[email-masked]>
wrote:

> +Abdelmohsen basha <[email-masked]>
>
> On Sun, Jul 12, 2020 at 3:46 PM Mohamed Magdy <[email-masked]>
> wrote:
>
>> accept the item for the customer and  get refunded and to be deducted
>> from the vendor.
>>
>> Thanks
>>
>>
>> On Sun, Jul 12, 2020 at 2:48 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Evelyn,
>>>
>>> Good Day,
>>>
>>> Customer returned the repaired item and she stated that the same issue
>>> occurred once again.
>>>
>>> Return Reason:doesnt_work_or_defective
>>> Comments :It’s not working and this is the second return
>>>
>>> Appreciate your prompt response, Thank you .
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Mon, Jun 29, 2020 at 9:18 AM Evelyn Fernandes <
>>> [email-masked]> wrote:
>>>
>>>> Dear Denmark,
>>>>
>>>>
>>>>
>>>> Thank you for the update,
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Evelyn Fernandes | Sales Coordinator
>>>>  [image:
>>>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cf672afcf584c45938a5308d6f47c85cb%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C636965212990065710&sdata=aroWt9%2B0rJLrJKX1Ww7CUOmrsvexsEsgZM9QIxieBbw%3D&reserved=0>
>>>> Gold & Diamond Park, Building #4 Office #133
>>>> PO Box : 61379
>>>> Dubai , United Arab Emirates
>>>>
>>>> Tel:
>>>>
>>>> +971 (4) 3807611 ext 209
>>>>
>>>> Fax:
>>>>
>>>> +971 (4) 3807612
>>>>
>>>>
>>>>
>>>> http://www.4homes.ae
>>>>
>>>>
>>>> If you are not the intended recipient of this email, please notify the
>>>> sender and delete this email from your system. We do not assume any
>>>> liability for any damages caused by the transmission of any virus by this
>>>> email, or for any errors or omissions in the content of this message as a
>>>> result of the transmission. No employee or agent is authorized to conclude
>>>> any binding agreement on behalf of 4Homes FZCO with another party by email
>>>> without the express written confirmation of the authorized signatory of the
>>>> company.
>>>>
>>>>
>>>>
>>>> *From:* Denmark A [mailto:[email-masked]]
>>>> *Sent:* Monday, June 29, 2020 8:20 AM
>>>> *To:* Evelyn Fernandes <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>>>> Mohamed Magdy <[email-masked]>; Abhilash Shekar <
>>>> [email-masked]>
>>>> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
>>>> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>>>>
>>>>
>>>>
>>>> Dear Evelyn,
>>>>
>>>>
>>>>
>>>> Repaired item received with thanks.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Sun, Jun 28, 2020 at 9:38 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Evelyn,
>>>>
>>>>
>>>>
>>>> Item was dispatched already last 23/06/2020 please check with your
>>>> team.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Jun 27, 2020 at 12:03 PM Evelyn Fernandes <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> Please send the item to our GDP warehouse attn.: Jim. Also please send
>>>> a picture of the drum lid
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Evelyn Fernandes | Sales Coordinator
>>>>  [image:
>>>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C6b8ec95747024f49889708d81be39e99%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637290011730181923&sdata=rXQR9biHsyCtHkUIgd3EOl5FtUsklyeveV%2FoQLKq6Tk%3D&reserved=0>
>>>> Gold & Diamond Park, Building #4 Office #133
>>>> PO Box : 61379
>>>> Dubai , United Arab Emirates
>>>>
>>>> Tel:
>>>>
>>>> +971 (4) 3807611 ext 209
>>>>
>>>> Fax:
>>>>
>>>> +971 (4) 3807612
>>>>
>>>>
>>>>
>>>> http://www.4homes.ae
>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C6b8ec95747024f49889708d81be39e99%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637290011730191920&sdata=ASgHB6YhbA6VZ6cgmdGfHjb2uslQ6M%2FX8l28m%2FCTgPk%3D&reserved=0>
>>>>
>>>>
>>>> If you are not the intended recipient of this email, please notify the
>>>> sender and delete this email from your system. We do not assume any
>>>> liability for any damages caused by the transmission of any virus by this
>>>> email, or for any errors or omissions in the content of this message as a
>>>> result of the transmission. No employee or agent is authorized to conclude
>>>> any binding agreement on behalf of 4Homes FZCO with another party by email
>>>> without the express written confirmation of the authorized signatory of the
>>>> company.
>>>>
>>>>
>>>>
>>>> *From:* Denmark A [mailto:[email-masked]]
>>>> *Sent:* Saturday, June 27, 2020 11:56 AM
>>>> *To:* Evelyn Fernandes <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>>>> Mohamed Magdy <[email-masked]>; Abhilash Shekar <
>>>> [email-masked]>
>>>> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
>>>> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>>>>
>>>>
>>>>
>>>> Dear Evelyn,
>>>>
>>>>
>>>>
>>>> Please update.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Thu, Jun 18, 2020 at 2:51 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Evelyn,
>>>>
>>>>
>>>>
>>>> Apologies please find the attached .
>>>>
>>>>
>>>>
>>>> On Thu, Jun 18, 2020 at 2:47 PM Evelyn Fernandes <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> There is no attachment
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Evelyn Fernandes | Sales Coordinator
>>>>  [image:
>>>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C6b8ec95747024f49889708d81be39e99%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637290011730191920&sdata=HqQnfuheKkKeNforeUDBEOtHxPpa7dEfDZDDGlL9Qgw%3D&reserved=0>
>>>> Gold & Diamond Park, Building #4 Office #133
>>>> PO Box : 61379
>>>> Dubai , United Arab Emirates
>>>>
>>>> Tel:
>>>>
>>>> +971 (4) 3807611 ext 209
>>>>
>>>> Fax:
>>>>
>>>> +971 (4) 3807612
>>>>
>>>>
>>>>
>>>> http://www.4homes.ae
>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C6b8ec95747024f49889708d81be39e99%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637290011730201917&sdata=SC2jAFEJrhJ73USrmk3Pyg52wJEnlCH5z3GaC5b7RBQ%3D&reserved=0>
>>>>
>>>>
>>>> If you are not the intended recipient of this email, please notify the
>>>> sender and delete this email from your system. We do not assume any
>>>> liability for any damages caused by the transmission of any virus by this
>>>> email, or for any errors or omissions in the content of this message as a
>>>> result of the transmission. No employee or agent is authorized to conclude
>>>> any binding agreement on behalf of 4Homes FZCO with another party by email
>>>> without the express written confirmation of the authorized signatory of the
>>>> company.
>>>>
>>>>
>>>>
>>>> *From:* Denmark A [mailto:[email-masked]]
>>>> *Sent:* Thursday, June 18, 2020 2:43 PM
>>>> *To:* Evelyn Fernandes <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>>>> Mohamed Magdy <[email-masked]>; Abhilash Shekar <
>>>> [email-masked]>
>>>> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
>>>> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>>>>
>>>>
>>>>
>>>> Hi Evelyn,
>>>>
>>>>
>>>>
>>>> Please find the attached sales invoice for your reference.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Thu, Jun 18, 2020 at 2:39 PM Evelyn Fernandes <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> Please send us the invoice of this order, and also you can send this
>>>> item to our GDP office attn.: *Jim .*
>>>>
>>>>
>>>>
>>>> He will check the item and let us know. Thank you
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Evelyn Fernandes | Sales Coordinator
>>>>  [image:
>>>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C6b8ec95747024f49889708d81be39e99%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637290011730201917&sdata=lVyIZt9dLmGijknajkNVnuCl2wRDX%2BSeTDAJmRAMAPU%3D&reserved=0>
>>>> Gold & Diamond Park, Building #4 Office #133
>>>> PO Box : 61379
>>>> Dubai , United Arab Emirates
>>>>
>>>> Tel:
>>>>
>>>> +971 (4) 3807611 ext 209
>>>>
>>>> Fax:
>>>>
>>>> +971 (4) 3807612
>>>>
>>>>
>>>>
>>>> http://www.4homes.ae
>>>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C6b8ec95747024f49889708d81be39e99%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637290011730211906&sdata=BtgTZtmj8fuxzyE%2BNmQDvAXly7by3JWgpLzUMvuU4%2BY%3D&reserved=0>
>>>>
>>>>
>>>> If you are not the intended recipient of this email, please notify the
>>>> sender and delete this email from your system. We do not assume any
>>>> liability for any damages caused by the transmission of any virus by this
>>>> email, or for any errors or omissions in the content of this message as a
>>>> result of the transmission. No employee or agent is authorized to conclude
>>>> any binding agreement on behalf of 4Homes FZCO with another party by email
>>>> without the express written confirmation of the authorized signatory of the
>>>> company.
>>>>
>>>>
>>>>
>>>> *From:* Denmark A [mailto:[email-masked]]
>>>> *Sent:* Thursday, June 18, 2020 9:34 AM
>>>> *To:* [email-masked]; Abhilash Shekar <[email-masked]>;
>>>> Evelyn Fernandes <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>>>> Mohamed Magdy <[email-masked]>
>>>> *Subject:* Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
>>>> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>>
>>>> Return Reason:doesnt_work_or_defective
>>>> Comments :It stopped working after a few times of use! I need to fix it
>>>> since there is warranty
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>
>> --
>>
>>
>
> --
>
>