Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline // Damaged Warranty
From: "Alina D'Souza" <[email-masked]>
To: Simba <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>, Elena Skryabina <[email-masked]>, Jessa Garcia <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Mohamed Magdy <[email-masked]>, "megastar.rideons" <[email-masked]>, Ruhi <[email-masked]>, rabiqa faizan <[email-masked]>, "[email-masked]" <
Date: Mon, 13 Jul 2020 11:20:16 +0400
List-Id: <ccteam.mumzworld.com>

Dear Elena,

Customer is not agreeing and would like us to repair this for her. Can you
please suggest if we can repair the trampoline from our side.

Order #600609009 <https://mumzworldhelp.zendesk.com/agent/tickets/600609009>

Products Details
Sku :MTC-10 FT
Name :Megastar - 10ft Trampoline
Date Placed :2019-10-22 13:09:19
Date Shipped :2019-10-27 21:09:02

Regards,

Alina

On Mon, Jul 13, 2020 at 9:53 AM Simba <[email-masked]> wrote:

> Dear Alina,
>
> Kindly note that trampolines are not usually covered by warranty. Let us
> assume that they were covered, our warranty is only for 3
> months(particularly on motor).
>
>
>
> Thanks and Regards,
>
> Simbarashe  Mawere
> METELEGANCE CREDIBILITY(Since 2003)
> P.O Box 115161 | Dubai  |  UAE
> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>  E: [email-masked]
>
>
>
>
>
> *From: *Alina D'Souza <[email-masked]>
> *Sent: *Sunday, July 12, 2020 10:44 PM
> *To: *Simba <[email-masked]>
> *Cc: *Abdelmohsen basha <[email-masked]>; Denmark A
> <[email-masked]>; Elena Skryabina <[email-masked]>; Jessa
> Garcia <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Kenneth Nwaso
> <[email-masked]>; Samran Iftikhar <[email-masked]>; Mark
> Anthony Laraga <[email-masked]>; Michael Rolle
> <[email-masked]>; Mohamed Magdy <[email-masked]>;
> megastar.rideons <[email-masked]>; Ruhi <[email-masked]>;
> rabiqa faizan <[email-masked]>; [email-masked]
> *Subject: *Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
> Damaged Warranty
>
>
>
> Hi Simba / Elena,
>
>
>
> The customer is not agreeing to pay as saying that should be covered under
> warranty
>
>
>
> Please advise if we can repair as an exception.
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
> On Mon, Jul 13, 2020 at 9:25 AM Simba <[email-masked]> wrote:
>
> Hi Alina,
>
> Our technical team went for inspection to the client’s place yesterday,
> what needs to be replaced is a jumping mat. 350 AED extra charges for the
> same will incur, kindly check with the client and confirm.
>
>
>
> Thanks and Regards,
>
> Simbarashe  Mawere
> METELEGANCE CREDIBILITY(Since 2003)
> P.O Box 115161 | Dubai  |  UAE
> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>  E: [email-masked]
>
>
>
>
>
> *From: *Alina D'Souza <[email-masked]>
> *Sent: *Saturday, July 11, 2020 10:42 PM
> *To: *Abdelmohsen basha <[email-masked]>
> *Cc: *Cc: Simba <[email-masked]>; Denmark A <[email-masked]>;
> Elena Skryabina <[email-masked]>; Jessa Garcia <[email-masked]>;
> customer care <[email-masked]>; Returns.fc
> <[email-masked]>; Kenneth Nwaso <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Mark Anthony Laraga
> <[email-masked]>; Michael Rolle <[email-masked]>; Mohamed
> Magdy <[email-masked]>; megastar.rideons
> <[email-masked]>; Ruhi <[email-masked]>; rabiqa faizan
> <[email-masked]>; [email-masked]
> *Subject: *Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
> Damaged Warranty
>
>
>
> Hi Simba,
>
>
>
> Thank you for the confirmation.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sun, Jul 12, 2020 at 9:20 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
> Hello Alina,
>
> As per my call with Simba, he will send the technical team today to check
> the error with the trampoline,
>
> @Simba
>
> Thanks for your cooperation. Kindly find below the client data.
>
> Customer Name: sharonmdavies
> Address: Sharon Davies / WR1212 /Falcon City /Dubai
> Mobile Number: 971529604254
>
> Thanks & BR
>
>
>
> On Thu, 9 Jul 2020 at 11:53, Denmark A <[email-masked]> wrote:
>
>
>
> ---------- Forwarded message ---------
> From: *Alina D'Souza* <[email-masked]>
> Date: Wed, Jul 8, 2020 at 2:19 PM
> Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
> Damaged Warranty
> To: Denmark A <[email-masked]>, Elena Skryabina <
> [email-masked]>, Jessa Garcia <[email-masked]>
> Cc: Simba <[email-masked]>, customer care <[email-masked]>,
> Returns.fc <[email-masked]>, Kenneth Nwaso <
> [email-masked]>, Samran Iftikhar <[email-masked]>,
> Mark Anthony Laraga <[email-masked]>, Michael Rolle <
> [email-masked]>, Mohamed Magdy <[email-masked]>,
> megastar.rideons <[email-masked]>, Ruhi <[email-masked]>,
> rabiqa faizan <[email-masked]>, [email-masked] <
> [email-masked]>
>
>
>
> Hi Elena / Team,
>
>
>
> Need your assistance on this case. Customer is not agreeing to pay the
> charges claims that damaged in 7 months and should have a warranty
>
>
>
> Order #600609009
> <https://mumzworldhelp.zendesk.com/agent/tickets/600609009>
>
> Products Details
> Sku :MTC-10 FT
> Name :Megastar - 10ft Trampoline
> Date Placed :2019-10-22 13:09:19
> Date Shipped :2019-10-27 21:09:02
> Qty Ordered :1.0000
>
> Shipping Country:United Arab Emirates
>
>
>
>
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, Jul 8, 2020 at 12:25 PM Denmark A <[email-masked]> wrote:
>
> @customer care <[email-masked]> @Alina D'Souza <[email-masked]> Please
> inform the customer regarding what the vendor suggested.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 8, 2020 at 12:20 PM Simba <[email-masked]> wrote:
>
> Hi Denmark,
>
> Usually our warranty does not cover trampolines, and also considering that
> this was ordered in 2019, we can only be able to replace the damaged parts
> at extra charges instead. Kindly check with the client and confirm.
>
>
>
> Thanks and Regards,
>
> Simbarashe  Mawere
> METELEGANCE CREDIBILITY(Since 2003)
> P.O Box 115161 | Dubai  |  UAE
> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>  E: [email-masked]
>
>
>
>
>
> *From: *Denmark A <[email-masked]>
> *Sent: *Tuesday, July 7, 2020 11:38 PM
> *To: *Simba <[email-masked]>
> *Cc: *customer care <[email-masked]>; Returns.fc
> <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Samran Iftikhar
> <[email-masked]>; Mark Anthony Laraga <[email-masked]>; Michael
> Rolle <[email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject: *600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
> Damaged Warranty
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :We received the trampoline in late October 2019. It has been
> under a sail shade in a shaded part of the garden since we received it so
> out of direct sunlight. While putting it away for the summer three weeks
> ago my husband found that the springs on one side have come away from the
> frame and the fabric holding it together has completely perished. I don't
> know how long it's been like that for because of the temperature outside my
> daughters have not used it since the start of May. We had our previous
> trampoline for 5 years so I was shocked to find this one falling apart
> after 8 months! Due to the extent of the damage it is not safe for my
> daughters to use. I have attached pictures of the damage mentioned.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>