Subject: Re: Mumz Points Issue - 600903105
From: "'Pradeep M' via customer care" <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>
Cc: customer care <[email-masked]>
Date: Mon, 13 Jul 2020 12:26:05 +0530
List-Id: <ccteam.mumzworld.com>

Hi Mary Anne,

We need to return points spent for the item canceled and deduct earned 
points while creating creditmemo. That is deduct 30 points from earned 
and add 160 points for spent points.

There is an issue in the system, so its not updated.

Thanks,
Pradeep M

On 07/13/2020 10:43 AM, Mary Anne Agapito wrote:
> Hi Team,
>
> Any update on this case, please?
>
> Please advise. Thank you
> Warm Regards,
> *
> *
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455 │**e: [email-masked] 
> <mailto:[email-masked]>│w:www.mumzworld.com 
> <http://www.mumzworld.com/>
> a:Office B407-408, 4^th  Floor, Building 4,  D3, Dubai Design 
> District, PO Box 500245, Dubai, UAE
>
> Inline image 1
>
>
> On Wed, Jul 1, 2020 at 6:01 PM Mary Anne Agapito 
> <[email-masked] <mailto:[email-masked]>> wrote:
>
>     Hi Team,
>
>     The item below was canceled because it is out of stock. The
>     customer is asking for the mumz points for the canceled item.
>
>     Shouldn't it be returned automatically?
>
>     Please assist. Thank you
>     Warm Regards,
>     *
>     *
>     *Mary Anne Agapito*
>     Customer Care Representative
>     p:  +971 (0)4 4339455 │**e: [email-masked]
>     <mailto:[email-masked]>│w:www.mumzworld.com
>     <http://www.mumzworld.com/>
>     a:  Office B407-408, 4^th  Floor, Building 4,  D3, Dubai Design
>     District, PO Box 500245, Dubai, UAE
>
>     Inline image 1
>