Subject: Re: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco - Next2me Magic Crib - Cool Grey // DEFECTIVE
From: Denmark A <[email-masked]>
To: Glaiza <[email-masked]>
Cc: repairs <[email-masked]>, brands <[email-masked]>, rizwan <[email-masked]>, mili <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 13 Jul 2020 10:51:09 +0400
List-Id: <ccteam.mumzworld.com>

@customer care <[email-masked]> @Alina D'Souza
<[email-masked]> Please
inform the customer regarding the vendor suggestion.

Regards,
Den mark

On Mon, Jul 13, 2020 at 10:40 AM Glaiza <[email-masked]> wrote:

> Dear Denmark,
>
>
>
> As per below mail from our Repair team, we can only offer repair and free
> of charge for spare part.
>
>
>
> Attached images of Next2Me Frame with 2 available colors (white snow and
> sand).
>
>
>
> CH8795840530
>
> NEXT2ME MAGIC FRAME WHITE SNOW
>
> CH8795840543
>
> NEXT2ME MAGIC FRAME SAND
>
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>
> Kindly ask the customer if which color they want, so we can resolve this.
>
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> Should you have any questions, please let us know.
>
>
>
> Regards,
>
>
>
>
>
>
>
>
> Glaiza Abutin
>
> Purchasing Executive
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 52 625 1443 <+971526251443>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Dubai P.O. Box 6761
>
>
>
> *Office Timings:* 8am – 5pm Sun to Thu UAE Local time
>
> *Office Closed*: Fri – Sat UAE Weekend
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> *From:* repairs <[email-masked]>
> *Sent:* Sunday, July 12, 2020 3:21 PM
> *To:* Denmark A <[email-masked]>; brands <[email-masked]>;
> rizwan <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>;
> Glaiza <[email-masked]>
> *Subject:* RE: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco -
> Next2me Magic Crib - Cool Grey // DEFECTIVE
>
>
>
> Dear Team,
>
>
>
> Good day!
>
>
>
> we already received and inspect the item.
>
>
>
> We cannot repaired the defective pin lock because its sealed  no screw  of
> this part.
>
>
>
> Please see attached picture for your reference.
>
>
>
> Hello Glaiza,
>
>
>
> The Chicco Next2me magic cool grey frame, spare parts  are out of stock.
>
>
>
> Kindly advised.
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> Thank you.
>
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> Regards ,
>
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>
> Ever Villafuerte
>
> Warehouse Service Executive
>
>
>
> T: +971 4 347 0597 <+97143470597>  M: +971 56 623 0495 <+971566230495>
>
> F: +971 4 347 0659 <+97143470659>  E: [email-masked]
>
> A: 28B Street Community 368 Al Quoz Industrial Area 3
>
> Dubai, UAE 20717 79344
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* 12 July 2020 08:18 AM
> *To:* brands <[email-masked]>; repairs <[email-masked]>; rizwan <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco -
> Next2me Magic Crib - Cool Grey // DEFECTIVE
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
> Also find the attached RMA filled up form for your reference.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :Issue in closing the side from the right
>
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> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>