Subject: RE: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco - Next2me Magic Crib - Cool Grey // DEFECTIVE
From: Glaiza <[email-masked]>
To: Denmark A <[email-masked]>, repairs <[email-masked]>, brands <[email-masked]>, rizwan <[email-masked]>, mili <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 13 Jul 2020 06:40:14 +0000
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

As per below mail from our Repair team, we can only offer repair and free of charge for spare part.

Attached images of Next2Me Frame with 2 available colors (white snow and sand).

CH8795840530
NEXT2ME MAGIC FRAME WHITE SNOW
CH8795840543
NEXT2ME MAGIC FRAME SAND

Kindly ask the customer if which color they want, so we can resolve this.

Should you have any questions, please let us know.

Regards,

[A close up of a logo  Description automatically generated]

Glaiza Abutin
Purchasing Executive

T: +971 4 222 0799<tel:+97142220799> M: +971 52 625 1443 <tel:+971526251443>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Dubai P.O. Box 6761

Office Timings: 8am – 5pm Sun to Thu UAE Local time
Office Closed: Fri – Sat UAE Weekend

From: repairs <[email-masked]>
Sent: Sunday, July 12, 2020 3:21 PM
To: Denmark A <[email-masked]>; brands <[email-masked]>; rizwan <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>; Glaiza <[email-masked]>
Subject: RE: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco - Next2me Magic Crib - Cool Grey // DEFECTIVE

Dear Team,

Good day!

we already received and inspect the item.

We cannot repaired the defective pin lock because its sealed  no screw  of this part.

Please see attached picture for your reference.

Hello Glaiza,

The Chicco Next2me magic cool grey frame, spare parts  are out of stock.

Kindly advised.

Thank you.

Regards ,

Ever Villafuerte
Warehouse Service Executive

T: +971 4 347 0597<tel:+97143470597>  M: +971 56 623 0495<tel:+971566230495>
F: +971 4 347 0659<tel:+97143470659>  E: [email-masked]<mailto:[email-masked]>
A: 28B Street Community 368 Al Quoz Industrial Area 3
Dubai, UAE 20717 79344

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: 12 July 2020 08:18 AM
To: brands <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco - Next2me Magic Crib - Cool Grey // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the attached RMA filled up form for your reference.

Return Reason:doesnt_work_or_defective
Comments :Issue in closing the side from the right

We appreciate your support in this matter, Thank you.

Regards,
Den mark