Subject: Re: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32" - White
From: "Alina D'Souza" <[email-masked]>
To: Aga Khan Amano <[email-masked]>, Marla Joy Laurico <[email-masked]>, Aditya Sharma <[email-masked]>, Abhishek Khunger <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Mon, 13 Jul 2020 09:37:39 +0400
List-Id: <ccteam.mumzworld.com>

Hi Aga,

The customer has not been contacted yet for the stand.

Its been 4 months. The customer has used the item and wants the difference
amount refunded back

Please advise what can we do to assist the customer.

Regards,
Alina

On Wed, May 27, 2020 at 2:10 PM Aga Khan Amano <[email-masked]> wrote:

> Hi Marla,
>
>
>
> Noted, we will send you the file once filled up. Can you please share the
> PO copy for this particular order?
>
>
>
>
>
> Thanks & Regards,
>
> Aga Khan
>
>
>
> *From:* Marla Joy Laurico [mailto:[email-masked]]
> *Sent:* Wednesday, May 27, 2020 12:53 PM
> *To:* Aga Khan Amano <[email-masked]>; Alina D'Souza <
> [email-masked]>
> *Cc:* Aditya Sharma <[email-masked]>; Abhishek Khunger <
> [email-masked]>
> *Subject:* RE: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32"
> - White
>
>
>
> Dear Aga,
>
>
>
> Please fill up asap the attached sheet and fillup with the correct
> information as its very confusing to everyone.
>
>
>
>
>
> Alina in reading,
>
> Appreciate if you can coordinate on the same.
>
>
>
>
>
> Regards,
>
> Marla
>
>
>
> *From:* Aga Khan Amano <[email-masked]>
> *Sent:* Wednesday, May 27, 2020 12:50 PM
> *To:* Marla Joy Laurico <[email-masked]>; Alina D'Souza <
> [email-masked]>
> *Cc:* Aditya Sharma <[email-masked]>; Abhishek Khunger <
> [email-masked]>
> *Subject:* RE: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32"
> - White
>
>
>
> Hi,
>
>
>
> Kindly raise a GRV for this item. We will re-invoice with the stand as
> special case.
>
>
>
> *Note:*
>
>
>
>    1. *PRN.321001* - PRINCESS STEAM PRESS 32" – This is steam press iron
>    only (without a stand)
>    2. *PRN.321002* - PRINCESS STEAM PRESS STAND – Stand only (sold
>    separately)
>
>
>
> Request you kindly update the description of below SKU on your website;
>
>
>
> *SKU:* PRN.321001
>
> *Description:* PRINCESS STEAM PRESS 32" IRON ONLY
>
>
>
> *Image:* Kindly remove the stand image for this sku and retain the main
> image.
>
>
>
>
>
> Thanks & Regards,
>
> Aga Khan
>
>
>
> *From:* Bharat Khandal
> *Sent:* Wednesday, May 27, 2020 12:03 PM
> *To:* Aditya Sharma <[email-masked]>; Aga Khan Amano <
> [email-masked]>
> *Cc:* Abhishek Khunger <[email-masked]>; Marla Joy Laurico <
> [email-masked]>; Alina D'Souza <[email-masked]>
> *Subject:* FW: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32"
> - White
>
>
>
> Dear Aditya / Aga,
>
>
>
> Please look into below case of Mumzworld. Hope it has been brought to your
> information before. Would appreciate if you can investigate this issue and
> confirm Mumzworld with a solution.
>
>
>
>
>
> Kind Regards,
>
>
>
> Bharat Khandal
>
>
>
> *From:* Marla Joy Laurico <[email-masked]>
> *Sent:* Wednesday, May 27, 2020 11:57 AM
> *To:* Bharat Khandal <[email-masked]>; Bharat Khandal <
> [email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Shady Elgendy <
> [email-masked]>; Denmark A <[email-masked]>; customer care <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Shinette Grace
> Ochoa <[email-masked]>; Vipul Arora <[email-masked]>;
> Hussein Khafagy <[email-masked]>; Umang Mehrotra <
> [email-masked]>; Yaseen Shaqra <[email-masked]>; Taiba <
> [email-masked]>; Asad <[email-masked]>; Mohit Caleb <
> [email-masked]>; Alina D'Souza <[email-masked]>; Veronique
> Bachmann <[email-masked]>
> *Subject:* RE: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32"
> - White
>
>
>
> Dear Bharat,
>
>
>
> As per our telephone conversation, please do the needful asap.
>
>
>
> Regards,
>
> Marla
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Wednesday, May 27, 2020 9:53 AM
> *To:* Veronique Bachmann <[email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Marla Joy Laurico <
> [email-masked]>; Shady Elgendy <[email-masked]>;
> [email-masked]; Denmark A <[email-masked]>; customer
> care <[email-masked]>; Ekta Jesswani <[email-masked]>; Shinette
> Grace Ochoa <[email-masked]>; Vipul Arora <[email-masked]>;
> Hussein Khafagy <[email-masked]>; Umang Mehrotra <
> [email-masked]>; Yaseen Shaqra <[email-masked]>; Taiba <
> [email-masked]>; Asad <[email-masked]>; Mohit Caleb <
> [email-masked]>
> *Subject:* Re: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32"
> - White
>
>
>
> Hi Marla,
>
>
>
> Customer either needs the missing parts or the Refund of the difference
> amount.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, May 27, 2020 at 9:40 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Veronique,
>
>
>
> Need your assistance on this case.
>
>
>
> The customer placed an order for the below which is the one as per the
> picture
>
>
>
>
> 600784252
>
> GEC-PRN.321001
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=788850>
>
> Princess - Steam Press 32" - White
>
>
>
>
>
> However customer received the below item without the stand
>
>
>
>
>
> The customer waited for a month as we tried communicating with the vendor
> regarding the difference and the courier was not able to collect the item.
>
>
>
> Customer advised that will keep the item however needs the difference
> amount refunded to the Bank account.
>
>
>
> Please advise if we can refund him the difference.
>
>
>
> @Mohit Caleb <[email-masked]> please advise what was shipped to the
> customer to confirm the same.
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
>
>
> On Sun, May 17, 2020 at 4:13 PM Taiba <[email-masked]> wrote:
>
>
>
> Hi Mostafa,
>
>
> Customer claims that there are no returns.
>
> Pickup cancelled.
>
>
>
> *Taiba Asghar*
> Key Account Executive
>
>   <http://www.jeebly.com/>
>
> *JEEBLY LLC <http://www.jeebly.com/>*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
> <http://www.jeebly.com/>
>
> Dubai | United Arab Emirates <http://www.jeebly.com/>
>
> t: +971 800 533259 <http://www.jeebly.com/>
>
> m: +971 52 314 8509 <http://www.jeebly.com/>
>
> e: [email-masked] <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>                <http://www.jeebly.com/>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>   <http://www.jeebly.com/>
>
> <http://www.jeebly.com/>
> ------------------------------
> <http://www.jeebly.com/>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From: Mostafa saad <[email-masked]> Sent: Saturday, May 16, 2020
> 12:23 PM To: Taiba <[email-masked]> Cc: Marla Joy Laurico
> <[email-masked]>; Veronique Bachmann <[email-masked]>; Shady
> Elgendy <[email-masked]>; Alina D'Souza <[email-masked]>;
> [email-masked] <[email-masked]>; Denmark A
> <[email-masked]>; customer care <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Shinette Grace Ochoa
> <[email-masked]>; Vipul Arora <[email-masked]>; Hussein
> Khafagy <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Yaseen Shaqra <[email-masked]> Subject: Re: Order 600784252
> GEC-PRN.321001 Princess - Steam Press 32" - White <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> @Taiba Jeebly  HYG <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> (JB219458 )  <http://www.jeebly.com/>
>
>
> <http://www.jeebly.com/>
>
> Regards  <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Mostafa Saad  <http://www.jeebly.com/>
>
> LM Supervisor at Mumzworld   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Sat, May 16, 2020 at 12:00 PM Taiba <[email-masked]> wrote:
> <http://www.jeebly.com/>
>
> Kindly assist with the JB ref. <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>      <http://www.jeebly.com/>
>
>
> *Taiba Asghar Key Account Executive <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> *JEEBLY LLC <http://www.jeebly.com/>*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
> <http://www.jeebly.com/>
>
> Dubai | United Arab Emirates <http://www.jeebly.com/>
>
> t: +971 800 533259 <http://www.jeebly.com/>
>
> m: +971 52 314 8509 <http://www.jeebly.com/>
>
> e: [email-masked] <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>                <http://www.jeebly.com/>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>   <http://www.jeebly.com/>
>
> <http://www.jeebly.com/>
> ------------------------------
> <http://www.jeebly.com/>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From: Mostafa saad <[email-masked]> Sent: Saturday, May 16, 2020
> 10:02 AM To: Marla Joy Laurico <[email-masked]>; Taiba
> <[email-masked]> Cc: Veronique Bachmann <[email-masked]>; Shady
> Elgendy <[email-masked]>; Alina D'Souza <[email-masked]>;
> [email-masked] <[email-masked]>; Denmark A
> <[email-masked]>; customer care <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Shinette Grace Ochoa
> <[email-masked]>; Vipul Arora <[email-masked]>; Hussein
> Khafagy <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Yaseen Shaqra <[email-masked]> Subject: Re: Order 600784252
> GEC-PRN.321001 Princess - Steam Press 32" - White <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> @Taiba Jeebly  Please check and collect it from the customer by
> tomorrow MAX <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>
> <http://www.jeebly.com/>
>
> Regards  <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Mostafa Saad  <http://www.jeebly.com/>
>
> LM Supervisor at Mumzworld   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Sat, May 16, 2020 at 12:14 AM Marla Joy Laurico <[email-masked]>
> wrote: <http://www.jeebly.com/>
>
> Dear Veronique and Shady, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Appreciate if you can intervene on the below mail.
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Marla <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>
>
>
>
> *From: Yaseen Shaqra <[email-masked]> Sent: Thursday, May 14, 2020
> 4:59 PM To: Umang Mehrotra <[email-masked]>; Mostafa saad
> <[email-masked]> Cc: Alina D'Souza <[email-masked]>;
> [email-masked]; Marla Joy Laurico <[email-masked]>; Denmark
> A <[email-masked]>; customer care <[email-masked]>; Veronique
> Bachmann <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Shinette Grace Ochoa <[email-masked]>; Vipul Arora
> <[email-masked]>; Hussein Khafagy <[email-masked]> Subject:
> Re: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32" - White
> <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> Hi Mostafa, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Please note that the customer is following up daily, we need to collect
> the shipment urgently  <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Thu, May 14, 2020 at 4:56 PM Alina D'Souza <[email-masked]> wrote:
> <http://www.jeebly.com/>
>
> Hi Mostafa, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Whats an update? <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Alina <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Sun, May 10, 2020 at 3:08 PM Alina D'Souza <[email-masked]> wrote:
> <http://www.jeebly.com/>
>
> Hi Umang and Mostafa, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Please arrange collection asap <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> We have so many orders since April waiting for collection and no update on
> the collection Tracker. <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Please collect asap Collection ASAP - Order No. 600784252 / CRA_AR_RE11527
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Alina <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Tue, May 5, 2020 at 1:20 PM Alina D'Souza <[email-masked]> wrote:
> <http://www.jeebly.com/>
>
> HI Team, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Please advise asap <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Alina <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Tue, May 5, 2020 at 1:17 PM Alina D'Souza <[email-masked]> wrote:
> <http://www.jeebly.com/>
>
> Hi Denmark, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Any update on this <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Alina <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Thu, Apr 30, 2020 at 1:15 PM Alina D'Souza <[email-masked]> wrote:
> <http://www.jeebly.com/>
>
> Hi Denmark, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Any update on this? <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Alina <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Tue, Apr 28, 2020 at 10:49 AM Umang Mehrotra <[email-masked]>
> wrote: <http://www.jeebly.com/>
>
> Hi Alina, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> If you’ll check there is nothing updated on the website that this iron
> comes with stand? <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Nevertheless, will check with vendor on this. <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> @Denmark: Please check & update us here. <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Umang Mehrotra <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>
>
>
>
> *From: Alina D'Souza [mailto:[email-masked]] Sent: Monday, April 27,
> 2020 3:00 PM To: Denmark A <[email-masked]>; Umang Mehrotra
> <[email-masked]> Cc: customer care <[email-masked]>; Veronique
> Bachmann <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Shinette Grace Ochoa <[email-masked]> Subject: Order 600784252
> GEC-PRN.321001 Princess - Steam Press 32" - White <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> Hi Denmark, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Please confirm the item customer did not receive the item withstand.
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>  received my shipment Order 600784252 but its the wrong item without its
> stand. Its a steam press iron but the one I ordered is more expensive
> because I wanted it with the stand but what I received its steam press
> without a stand. I want someone to call me!! Plus the product is not clean
> and dirty.  <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Customer ordered 2 qty kindly advise if comes with or without stand
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> And if we can replace with a stand <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> CRA created <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Alina <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> -- <http://www.jeebly.com/>
>
> Best Regards, <http://www.jeebly.com/>
>
> *Yaseen Shaqra <http://www.jeebly.com/>*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked]  │ w: www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE <http://www.jeebly.com/>
>
>