Subject: Re: Order #700243627 // Sku :GTC-58457 // Intex - 8ft x 18In Seashore Buddies Snapset Pool // DAMAGED
From: Abdul Moiz Ashraf <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: Alina D'Souza <[email-masked]>, Returns.fc <[email-masked]>, "cc: customer care" <[email-masked]>, "to: Denmark A" <[email-masked]>
Date: Sun, 12 Jul 2020 14:17:05 +0000
List-Id: <ccteam.mumzworld.com>

Please inform the customer to return the item.

Thanks & Regards,

Abdul Moiz

Mobile Number : +971 55 3996788

Office Address: Deira, Dubai.

________________________________
From: Abdelmohsen basha <[email-masked]>
Sent: Sunday, July 12, 2020 9:26 AM
To: Abdul Moiz Ashraf <[email-masked]>
Cc: Alina D'Souza <[email-masked]>; Returns.fc <[email-masked]>; cc: customer care <[email-masked]>; to: Denmark A <[email-masked]>
Subject: Fwd: Order #700243627 // Sku :GTC-58457 // Intex - 8ft x 18In Seashore Buddies Snapset Pool // DAMAGED

Dear Abdul Moiz,

Please advise as per customer that there's a cut at one of the sides that's spilling water.

Thanks

---------- Forwarded message ---------
From: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Date: Sat, 11 Jul 2020 at 10:32
Subject: Re: Order #700243627 // Sku :GTC-58457 // Intex - 8ft x 18In Seashore Buddies Snapset Pool // DAMAGED
To: Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Cc: Abdul Moiz Ashraf <[email-masked]<mailto:[email-masked]>>, Denmark A <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>, Returns.fc <[email-masked]<mailto:[email-masked]>>, Alina D'Souza <[email-masked]<mailto:[email-masked]>>

Hi Abdelmohsen,

The customer called today and as per her, there is a cut on the left side so whenever she fill it up the water goes out.

The cut is not that big but enough for the water to spill. It is just not showing on the picture.

Please assist. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, Jul 9, 2020 at 11:54 AM Abdelmohsen basha <[email-masked]<mailto:[email-masked]>> wrote:
@Alina D'Souza<mailto:[email-masked]>  Please inform the customer and feed us back with the update.

Thanks

On Thu, 9 Jul 2020 at 11:08, Abdul Moiz Ashraf <[email-masked]<mailto:[email-masked]>> wrote:
It is not a damage, Advise the customer to fill the water to the maximum in the pool.

Thanks & Regards,

Abdul Moiz

Mobile Number : +971 55 3996788

Office Address: Deira, Dubai.

________________________________
From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 9:18 AM
To: Abdul Moiz Ashraf <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #700243627 // Sku :GTC-58457 // Intex - 8ft x 18In Seashore Buddies Snapset Pool // DAMAGED

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Customer comment : DAMAGED

We appreciate your support in this matter, Thank you.

Regards,

Den mark