Subject: Re: 600907045
From: Vipul Arora <[email-masked]>
To: Karthik Sankar <[email-masked]>, Edel Saballa <[email-masked]>
Cc: Mary Ann Balancio <[email-masked]>, Shady Elgendy <[email-masked]>, Radwa Ali <[email-masked]>, Muhammad Habib <[email-masked]>, "inventory.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Furqan hameed <[email-masked]>, Syed Yakoob <[email-masked]>, Mostafa Said <[email-masked]>, Mohit Caleb <[email-masked]>, Siju Surendran <[email-masked]>, Mamdouh Younes <[email-masked]>, Mohammad Abbas <[email-masked]>, customer care <[email-masked]>, Simone van
Date: Sun, 12 Jul 2020 17:02:08 +0400
List-Id: <ccteam.mumzworld.com>

-Vendor

Dear Edel

Please note WH will not pay for the mistake of Vendor and catalog not
updating correct description. We have clearly shared proof that vendor has
not delivered item in the camera. Also there is nothing mentioned in the
description 2 car seats.

*SKU: BK-SS76773+2CS31773 as per PO *

*Babytrend - Double Stroller + Infant Car Seat - Millennium  description as
per PO.*

 There is nothing mentioned in the description 2 car seats

Please solve this matter from your end and resolve a customer complaint.

As I see post highlighting the issue description is still the same.

Thanks
Vipul

On Sun, 12 Jul 2020 at 16:34, Karthik Sankar <[email-masked]> wrote:

> Hi Shady,
>
> Please find attached the proof of delivery and let us know to whom we can
> create the sales order for? So the concerned person can pay it and we can
> follow up with outbound to deliver the same.
>
> Item:  BK- CS31773
>
> Please confirm so we can proceed with issuing the PO and get the item to
> the customer. Appreciate your quick support on this.
>
> Regards,
>
>
>
> On Sun, 12 Jul 2020 at 13:29, Karthik Sankar <[email-masked]>
> wrote:
>
>> Hi Edel,
>>
>> Could you please approve for the below request so Mary Ann can proceed
>> with the PO?
>>
>> *"@'Karthik can you proceed with b2b PO at 50% off the cost for
>> BK-CS31715?"*
>>
>> Regards,
>>
>>
>>
>> On Sun, 12 Jul 2020 at 11:32, Karthik Sankar <[email-masked]>
>> wrote:
>>
>>> Hi Mary Ann,
>>>
>>> Please do the needful.
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Sun, 12 Jul 2020 at 10:20, Simone van Geemen <[email-masked]>
>>> wrote:
>>>
>>>> @'Karthik <[email-masked]> can you proceed with b2b PO at 50%
>>>> off the cost for BK-CS31715?
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>> Simone
>>>>
>>>>
>>>>
>>>> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
>>>> *Sent:* Saturday, July 11, 2020 4:15 PM
>>>> *To:* 'Simone van Geemen' <[email-masked]>; 'Vipul Arora' <
>>>> [email-masked]>
>>>> *Cc:* 'Karthik Sankar' <[email-masked]>; 'ChildrenWomen' <
>>>> [email-masked]>; 'Account' <[email-masked]>;
>>>> 'Radwa Ali' <[email-masked]>; 'Muhammad Habib' <
>>>> [email-masked]>; 'inventory.fc' <[email-masked]>;
>>>> 'Outbound.fc' <[email-masked]>; 'Mohammad Abdul Naser' <
>>>> [email-masked]>; 'Furqan hameed' <[email-masked]>; 'Syed
>>>> Yakoob' <[email-masked]>; 'Mostafa Said' <[email-masked]>;
>>>> 'Mohit Caleb' <[email-masked]>; 'Siju Surendran' <
>>>> [email-masked]>; 'Mamdouh Younes' <[email-masked]>;
>>>> 'Mohammad Abbas' <[email-masked]>; 'customer care' <
>>>> [email-masked]>
>>>> *Subject:* RE: 600907045
>>>>
>>>>
>>>>
>>>> Dear Ms Simone,
>>>>
>>>>
>>>>
>>>> In order to help you in this matter, we request you to raise new PO.
>>>> for 1 carseat missing with 50% off from the cost.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> BELOW THE IS SAMPLE WE ARE MENTIONING IN THE PO.
>>>>
>>>> *SS76715 + 2 CS31715*
>>>>
>>>> *SS76715 / 1 STROLLER AND  CS31715 /2 CARSEAT*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Simone van Geemen <[email-masked]>
>>>> *Sent:* Thursday, July 9, 2020 5:08 PM
>>>> *To:* Vipul Arora <[email-masked]>; Mari Ibasan (CW.Accounts) <
>>>> [email-masked]>
>>>> *Cc:* Karthik Sankar <[email-masked]>; ChildrenWomen <
>>>> [email-masked]>; Account <[email-masked]>; Radwa
>>>> Ali <[email-masked]>; Muhammad Habib <[email-masked]>;
>>>> inventory.fc <[email-masked]>; Outbound.fc <
>>>> [email-masked]>; Mohammad Abdul Naser <[email-masked]>;
>>>> Furqan hameed <[email-masked]>; Syed Yakoob <[email-masked]>;
>>>> Mostafa Said <[email-masked]>; Mohit Caleb <
>>>> [email-masked]>; Siju Surendran <[email-masked]>; Mamdouh
>>>> Younes <[email-masked]>; Mohammad Abbas <[email-masked]>;
>>>> customer care <[email-masked]>
>>>> *Subject:* RE: 600907045
>>>>
>>>>
>>>>
>>>> Hi All,
>>>>
>>>>
>>>>
>>>> Understanding the situation from both ends, however we have to solve
>>>> this for the customer ASAP.
>>>>
>>>>
>>>>
>>>> @Mari <[email-masked]> do you have 1 pc of the same car seat
>>>> available and could we settle to split the cost of that to solve this case?
>>>>
>>>>
>>>>
>>>> To avoid this from happening, let’s amend the product name in both our
>>>> systems for this bundle so we know when sending /receiving the total number
>>>> to count.
>>>>
>>>>
>>>>
>>>> Last question, when we sign POD against delivery note from vendor do we
>>>> count sku’s and QTY or do we also count boxes? In case boxes are counted we
>>>> should see the mismatch but this should be reported at the same time.
>>>>
>>>>
>>>>
>>>> Mari, let me know on 50/50 so we solve this.
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Vipul Arora <[email-masked]>
>>>> *Sent:* Wednesday, July 8, 2020 5:19 PM
>>>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Simone van
>>>> Geemen <[email-masked]>
>>>> *Cc:* Karthik Sankar <[email-masked]>; ChildrenWomen <
>>>> [email-masked]>; Account <[email-masked]>; Radwa
>>>> Ali <[email-masked]>; Muhammad Habib <[email-masked]>;
>>>> inventory.fc <[email-masked]>; Outbound.fc <
>>>> [email-masked]>; Mohammad Abdul Naser <[email-masked]>;
>>>> Furqan hameed <[email-masked]>; Syed Yakoob <[email-masked]>;
>>>> Mostafa Said <[email-masked]>; Mohit Caleb <
>>>> [email-masked]>; Siju Surendran <[email-masked]>; Mamdouh
>>>> Younes <[email-masked]>; Mohammad Abbas <[email-masked]>;
>>>> customer care <[email-masked]>
>>>> *Subject:* Re: 600907045
>>>>
>>>>
>>>>
>>>> +Simone van Geemen <[email-masked]> : Your support is required
>>>> here for the solution.
>>>>
>>>>
>>>>
>>>> On Wed, 8 Jul 2020 at 17:14, Mari Ibasan (CW.Accounts) <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Vipul
>>>>
>>>>
>>>>
>>>> I’ve explained already very clear. Incomplete or missing item upon
>>>> delivery your team will rejected the item. POD is the most important
>>>> document for us against customer complaining for not receiving the item or
>>>> missing item. Therefore we advise our driver in all deliveries to get sign
>>>> and stamp the POD so in case of this kind of situation, we have proof to
>>>> show to the customer.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Vipul Arora <[email-masked]>
>>>> *Sent:* Wednesday, July 8, 2020 3:51 PM
>>>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>>>> *Cc:* Karthik Sankar <[email-masked]>; ChildrenWomen <
>>>> [email-masked]>; Account <[email-masked]>; Radwa
>>>> Ali <[email-masked]>; Muhammad Habib <[email-masked]>;
>>>> inventory.fc <[email-masked]>; Outbound.fc <
>>>> [email-masked]>; Mohammad Abdul Naser <[email-masked]>;
>>>> Furqan hameed <[email-masked]>; Syed Yakoob <[email-masked]>;
>>>> Mostafa Said <[email-masked]>; Mohit Caleb <
>>>> [email-masked]>; Siju Surendran <[email-masked]>; Mamdouh
>>>> Younes <[email-masked]>; Mohammad Abbas <[email-masked]>;
>>>> customer care <[email-masked]>
>>>> *Subject:* Re: 600907045
>>>>
>>>>
>>>>
>>>> Dear Mari,
>>>>
>>>>
>>>>
>>>> That's what I am saying we received as per PO and description is *Babytrend
>>>> - Double Stroller + Infant Car Seat - Millennium. *It is not mentioned
>>>> 2 car seats in the description but as per image on website. It should be 2
>>>> car seat.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>> Vipul
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, 8 Jul 2020 at 15:42, Mari Ibasan (CW.Accounts) <
>>>> [email-masked]> wrote:
>>>>
>>>> We also showed you the POD which signed and stamped by your warehouse
>>>> team. Your team is checking one by one the items according to the PO. Any
>>>> missing bundle item or different item, different color will be rejected
>>>> upon delivery. It is delivered from our side and no miss item.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Vipul Arora <[email-masked]>
>>>> *Sent:* Wednesday, July 8, 2020 3:36 PM
>>>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>>>> *Cc:* Karthik Sankar <[email-masked]>; ChildrenWomen <
>>>> [email-masked]>; Account <[email-masked]>; Radwa
>>>> Ali <[email-masked]>; Muhammad Habib <[email-masked]>;
>>>> inventory.fc <[email-masked]>; Outbound.fc <
>>>> [email-masked]>; Mohammad Abdul Naser <[email-masked]>;
>>>> Furqan hameed <[email-masked]>; Syed Yakoob <[email-masked]>;
>>>> Mostafa Said <[email-masked]>; Mohit Caleb <
>>>> [email-masked]>; Siju Surendran <[email-masked]>; Mamdouh
>>>> Younes <[email-masked]>; Mohammad Abbas <[email-masked]>;
>>>> customer care <[email-masked]>
>>>> *Subject:* Re: 600907045
>>>>
>>>>
>>>>
>>>> Dear Mari,
>>>>
>>>>
>>>>
>>>> I am showing you the proof of delivery that you delivered only one car
>>>> seat.
>>>>
>>>>
>>>>
>>>> @Karthik Sankar <[email-masked]> : please check with the vendor
>>>> and fix it as there is no description on PO regarding 2 car seat.
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>> Vipul
>>>>
>>>>
>>>>
>>>> On Wed, 8 Jul 2020 at 15:28, Mari Ibasan (CW.Accounts) <
>>>> [email-masked]> wrote:
>>>>
>>>> Its now under your warehouse responsibility. We delivered complete set
>>>> from our side.
>>>>
>>>>
>>>>
>>>> *From:* Vipul Arora <[email-masked]>
>>>> *Sent:* Wednesday, July 8, 2020 3:25 PM
>>>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>>>> *Cc:* Karthik Sankar <[email-masked]>; ChildrenWomen <
>>>> [email-masked]>; Account <[email-masked]>; Radwa
>>>> Ali <[email-masked]>; Muhammad Habib <[email-masked]>;
>>>> inventory.fc <[email-masked]>; Outbound.fc <
>>>> [email-masked]>; Mohammad Abdul Naser <[email-masked]>;
>>>> Furqan hameed <[email-masked]>; Syed Yakoob <[email-masked]>;
>>>> Mostafa Said <[email-masked]>; Mohit Caleb <
>>>> [email-masked]>; Siju Surendran <[email-masked]>; Mamdouh
>>>> Younes <[email-masked]>; Mohammad Abbas <[email-masked]>;
>>>> customer care <[email-masked]>
>>>> *Subject:* Re: 600907045
>>>>
>>>>
>>>>
>>>> Dear Mari
>>>>
>>>>
>>>>
>>>> We agree that you delivered the item and same day but the customer
>>>> complaint that it should be 1 stroller and 2 car seat but they
>>>> received only 1 car seat.
>>>>
>>>>
>>>>
>>>> I have also shared the snapshot of the camera while making a bundle by
>>>> your team in our WH. Please send 1 missing car seat so we send it customer.
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>> Vipul
>>>>
>>>>
>>>>
>>>> On Wed, 8 Jul 2020 at 13:56, Mari Ibasan (CW.Accounts) <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Karthik,
>>>>
>>>>
>>>>
>>>> POD was signed and stamped by your warehouse team. Also inventory of
>>>> items released on that particular day is matched with our record.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Karthik Sankar <[email-masked]>
>>>> *Sent:* Wednesday, July 8, 2020 1:03 PM
>>>> *To:* Crm <[email-masked]>; ChildrenWomen <
>>>> [email-masked]>; Account <[email-masked]>
>>>> *Cc:* Radwa Ali <[email-masked]>; Muhammad Habib <
>>>> [email-masked]>; inventory.fc <[email-masked]>;
>>>> Outbound.fc <[email-masked]>; Mohammad Abdul Naser <
>>>> [email-masked]>; Furqan hameed <[email-masked]>; Syed
>>>> Yakoob <[email-masked]>; Mostafa Said <[email-masked]>;
>>>> Mohit Caleb <[email-masked]>; Siju Surendran <[email-masked]>;
>>>> Mamdouh Younes <[email-masked]>; Mohammad Abbas <
>>>> [email-masked]>; customer care <[email-masked]>; Vipul
>>>> Arora <[email-masked]>
>>>> *Subject:* Re: 600907045
>>>>
>>>>
>>>>
>>>>   Hi Mari,
>>>>
>>>>
>>>>
>>>> POMUMZ_DXB218311 -> BK-SS76773+2CS31773
>>>>
>>>>
>>>>
>>>> Only one car seat received instead of 2.  Please check the
>>>> image attached. Could you please assist here?
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, 7 Jul 2020 at 19:35, Vipul Arora <[email-masked]> wrote:
>>>>
>>>> +Karthik Sankar <[email-masked]> Vendor delivered only 1 car
>>>> seat. Attached snapshot of receiving for you reference. Please check with
>>>> the vendor and ask him to send the missing item by tomorrow so we can send
>>>> it to the customer.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, 7 Jul 2020 at 18:49, Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi All ,
>>>>
>>>> The customer is following up again.
>>>>
>>>> We need an answer as the case has been going on for too long. The
>>>> customer is following up daily.
>>>>
>>>>
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jul 6, 2020 at 1:51 PM Muhammad Habib <[email-masked]>
>>>> wrote:
>>>>
>>>> @Furqan hameed <[email-masked]> @Vipul Arora
>>>> <[email-masked]> Please update
>>>>
>>>> @Mohit Caleb <[email-masked]>  CC team is following up on this
>>>> case via zendesk.
>>>>
>>>>
>>>>
>>>> On Sun, Jul 5, 2020 at 9:43 AM Muhammad Habib <[email-masked]>
>>>> wrote:
>>>>
>>>> @Furqan hameed <[email-masked]>  Please help here. If we
>>>> received the right item.
>>>>
>>>>
>>>>
>>>> On Thu, Jul 2, 2020 at 1:27 PM Mohammad Abdul Naser <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Team
>>>>
>>>>
>>>>
>>>> We have checked for the above mentioned missing car seat in WH and
>>>> physically it was not found.
>>>>
>>>> Please check the CCTV footage of packing
>>>>
>>>>
>>>>
>>>> On Wed, Jul 1, 2020 at 9:50 PM Syed Yakoob <[email-masked]> wrote:
>>>>
>>>> Dear Habib,
>>>>
>>>>
>>>>
>>>> I have checked on the location from which this got picked but couldn't
>>>> find it. @inventory.fc <[email-masked]> @Siju Surendran
>>>> <[email-masked]> can you please check on this and help.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>> ᐧ
>>>>
>>>>
>>>>
>>>> On Wed, 1 Jul 2020 at 16:31, Muhammad Habib <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Team,
>>>>
>>>> SKU: BK-SS76773+2CS31773
>>>>
>>>>  Babytrend - Double Stroller + Infant Car Seat - Millennium Includes 1
>>>> Double Stroller and 2 Car Seat but  the customer received on car seat
>>>> only
>>>>
>>>>
>>>> please check for missing part.
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thanks & regards,
>>>>
>>>>
>>>>
>>>>
>>>>
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>>>>
>>>> --
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thanks & regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thanks & regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>