Subject: Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
From: Mohamed Magdy <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Denmark A <[email-masked]>, Jeno Serenio <[email-masked]>, Mylyn Vega <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>
Date: Sun, 12 Jul 2020 16:38:34 +0400
List-Id: <ccteam.mumzworld.com>

Please we need to check who is the assigned BD for Cybex?

Thanks

On Sun, Jul 12, 2020 at 4:33 PM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> What do advise the customer.  Customer order delivered 2 nd July should we
> collect the entire item?
>
> Regards,
> Alina
>
> On Thu, Jul 9, 2020 at 2:08 PM Denmark A <[email-masked]> wrote:
>
>> @Alina D'Souza <[email-masked]> Please assist mapyr vendor no
>> longer handling cybex please refer to the link below.
>>
>>
>> https://cybex-online.com/en-us/contact
>>
>> Regards,
>> Den mark
>>
>> On Thu, Jul 9, 2020 at 12:43 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Any update on this?
>>>
>>> Regards,
>>> Alina
>>>
>>> On Wed, Jul 8, 2020 at 1:22 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Customer wants to keep the stroller only wants the replace these
>>>> buttons to the ones which won't fall off.
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Wed, Jul 8, 2020 at 11:40 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation.
>>>>>
>>>>> Also find the sales invoice for your reference.
>>>>>
>>>>>
>>>>> Return Reason:doesnt_work_or_defective
>>>>> Comments :pushbuttons on the side of the leg support were not attached
>>>>> and came off and are loose when i'm trying to attach them
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>

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