Subject: Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Jeno Serenio <[email-masked]>, Mylyn Vega <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sun, 12 Jul 2020 16:33:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

What do advise the customer.  Customer order delivered 2 nd July should we
collect the entire item?

Regards,
Alina

On Thu, Jul 9, 2020 at 2:08 PM Denmark A <[email-masked]> wrote:

> @Alina D'Souza <[email-masked]> Please assist mapyr vendor no longer
> handling cybex please refer to the link below.
>
>
> https://cybex-online.com/en-us/contact
>
> Regards,
> Den mark
>
> On Thu, Jul 9, 2020 at 12:43 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Any update on this?
>>
>> Regards,
>> Alina
>>
>> On Wed, Jul 8, 2020 at 1:22 PM Alina D'Souza <[email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Customer wants to keep the stroller only wants the replace these
>>> buttons to the ones which won't fall off.
>>>
>>> Regards,
>>> Alina
>>>
>>> On Wed, Jul 8, 2020 at 11:40 AM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>> Also find the sales invoice for your reference.
>>>>
>>>>
>>>> Return Reason:doesnt_work_or_defective
>>>> Comments :pushbuttons on the side of the leg support were not attached
>>>> and came off and are loose when i'm trying to attach them
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>