Subject: Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
From: Mohamed Magdy <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Evelyn Fernandes <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Abhilash Shekar <[email-masked]>
Date: Sun, 12 Jul 2020 15:46:36 +0400
List-Id: <ccteam.mumzworld.com>

accept the item for the customer and  get refunded and to be deducted from
the vendor.

Thanks

On Sun, Jul 12, 2020 at 2:48 PM Denmark A <[email-masked]> wrote:

> Dear Evelyn,
>
> Good Day,
>
> Customer returned the repaired item and she stated that the same issue
> occurred once again.
>
> Return Reason:doesnt_work_or_defective
> Comments :It’s not working and this is the second return
>
> Appreciate your prompt response, Thank you .
>
> Regards,
> Den mark
>
> On Mon, Jun 29, 2020 at 9:18 AM Evelyn Fernandes <
> [email-masked]> wrote:
>
>> Dear Denmark,
>>
>>
>>
>> Thank you for the update,
>>
>>
>>
>> Best Regards,
>>
>> Evelyn Fernandes | Sales Coordinator
>>  [image:
>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7Cf672afcf584c45938a5308d6f47c85cb%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C636965212990065710&sdata=aroWt9%2B0rJLrJKX1Ww7CUOmrsvexsEsgZM9QIxieBbw%3D&reserved=0>
>> Gold & Diamond Park, Building #4 Office #133
>> PO Box : 61379
>> Dubai , United Arab Emirates
>>
>> Tel:
>>
>> +971 (4) 3807611 ext 209
>>
>> Fax:
>>
>> +971 (4) 3807612
>>
>>
>>
>> http://www.4homes.ae
>>
>>
>> If you are not the intended recipient of this email, please notify the
>> sender and delete this email from your system. We do not assume any
>> liability for any damages caused by the transmission of any virus by this
>> email, or for any errors or omissions in the content of this message as a
>> result of the transmission. No employee or agent is authorized to conclude
>> any binding agreement on behalf of 4Homes FZCO with another party by email
>> without the express written confirmation of the authorized signatory of the
>> company.
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Monday, June 29, 2020 8:20 AM
>> *To:* Evelyn Fernandes <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Abhilash Shekar <
>> [email-masked]>
>> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
>> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>>
>>
>>
>> Dear Evelyn,
>>
>>
>>
>> Repaired item received with thanks.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jun 28, 2020 at 9:38 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Evelyn,
>>
>>
>>
>> Item was dispatched already last 23/06/2020 please check with your team.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 27, 2020 at 12:03 PM Evelyn Fernandes <
>> [email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Please send the item to our GDP warehouse attn.: Jim. Also please send a
>> picture of the drum lid
>>
>>
>>
>> Best Regards,
>>
>> Evelyn Fernandes | Sales Coordinator
>>  [image:
>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C6b8ec95747024f49889708d81be39e99%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637290011730181923&sdata=rXQR9biHsyCtHkUIgd3EOl5FtUsklyeveV%2FoQLKq6Tk%3D&reserved=0>
>> Gold & Diamond Park, Building #4 Office #133
>> PO Box : 61379
>> Dubai , United Arab Emirates
>>
>> Tel:
>>
>> +971 (4) 3807611 ext 209
>>
>> Fax:
>>
>> +971 (4) 3807612
>>
>>
>>
>> http://www.4homes.ae
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C6b8ec95747024f49889708d81be39e99%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637290011730191920&sdata=ASgHB6YhbA6VZ6cgmdGfHjb2uslQ6M%2FX8l28m%2FCTgPk%3D&reserved=0>
>>
>>
>> If you are not the intended recipient of this email, please notify the
>> sender and delete this email from your system. We do not assume any
>> liability for any damages caused by the transmission of any virus by this
>> email, or for any errors or omissions in the content of this message as a
>> result of the transmission. No employee or agent is authorized to conclude
>> any binding agreement on behalf of 4Homes FZCO with another party by email
>> without the express written confirmation of the authorized signatory of the
>> company.
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Saturday, June 27, 2020 11:56 AM
>> *To:* Evelyn Fernandes <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Abhilash Shekar <
>> [email-masked]>
>> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
>> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>>
>>
>>
>> Dear Evelyn,
>>
>>
>>
>> Please update.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jun 18, 2020 at 2:51 PM Denmark A <[email-masked]> wrote:
>>
>> Hi Evelyn,
>>
>>
>>
>> Apologies please find the attached .
>>
>>
>>
>> On Thu, Jun 18, 2020 at 2:47 PM Evelyn Fernandes <
>> [email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> There is no attachment
>>
>>
>>
>> Best Regards,
>>
>> Evelyn Fernandes | Sales Coordinator
>>  [image:
>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C6b8ec95747024f49889708d81be39e99%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637290011730191920&sdata=HqQnfuheKkKeNforeUDBEOtHxPpa7dEfDZDDGlL9Qgw%3D&reserved=0>
>> Gold & Diamond Park, Building #4 Office #133
>> PO Box : 61379
>> Dubai , United Arab Emirates
>>
>> Tel:
>>
>> +971 (4) 3807611 ext 209
>>
>> Fax:
>>
>> +971 (4) 3807612
>>
>>
>>
>> http://www.4homes.ae
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C6b8ec95747024f49889708d81be39e99%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637290011730201917&sdata=SC2jAFEJrhJ73USrmk3Pyg52wJEnlCH5z3GaC5b7RBQ%3D&reserved=0>
>>
>>
>> If you are not the intended recipient of this email, please notify the
>> sender and delete this email from your system. We do not assume any
>> liability for any damages caused by the transmission of any virus by this
>> email, or for any errors or omissions in the content of this message as a
>> result of the transmission. No employee or agent is authorized to conclude
>> any binding agreement on behalf of 4Homes FZCO with another party by email
>> without the express written confirmation of the authorized signatory of the
>> company.
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Thursday, June 18, 2020 2:43 PM
>> *To:* Evelyn Fernandes <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Abhilash Shekar <
>> [email-masked]>
>> *Subject:* Re: Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name
>> :Kuvings Whole Slow Juicer & Smoothie - Red // Defective
>>
>>
>>
>> Hi Evelyn,
>>
>>
>>
>> Please find the attached sales invoice for your reference.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jun 18, 2020 at 2:39 PM Evelyn Fernandes <
>> [email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Please send us the invoice of this order, and also you can send this item
>> to our GDP office attn.: *Jim .*
>>
>>
>>
>> He will check the item and let us know. Thank you
>>
>>
>>
>> Best Regards,
>>
>> Evelyn Fernandes | Sales Coordinator
>>  [image:
>> https://beta.tavolashop.com/qa/signature/4homes-logo-english.jpg]
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tavolashop.com%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C6b8ec95747024f49889708d81be39e99%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637290011730201917&sdata=lVyIZt9dLmGijknajkNVnuCl2wRDX%2BSeTDAJmRAMAPU%3D&reserved=0>
>> Gold & Diamond Park, Building #4 Office #133
>> PO Box : 61379
>> Dubai , United Arab Emirates
>>
>> Tel:
>>
>> +971 (4) 3807611 ext 209
>>
>> Fax:
>>
>> +971 (4) 3807612
>>
>>
>>
>> http://www.4homes.ae
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.4homes.ae%2F&data=02%7C01%7Cevelyn.fernandes%404homes.ae%7C6b8ec95747024f49889708d81be39e99%7Cd75ead3620044186ac1279a5441e839f%7C1%7C0%7C637290011730211906&sdata=BtgTZtmj8fuxzyE%2BNmQDvAXly7by3JWgpLzUMvuU4%2BY%3D&reserved=0>
>>
>>
>> If you are not the intended recipient of this email, please notify the
>> sender and delete this email from your system. We do not assume any
>> liability for any damages caused by the transmission of any virus by this
>> email, or for any errors or omissions in the content of this message as a
>> result of the transmission. No employee or agent is authorized to conclude
>> any binding agreement on behalf of 4Homes FZCO with another party by email
>> without the express written confirmation of the authorized signatory of the
>> company.
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Thursday, June 18, 2020 9:34 AM
>> *To:* [email-masked]; Abhilash Shekar <[email-masked]>;
>> Evelyn Fernandes <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mohamed Magdy <[email-masked]>
>> *Subject:* Order #600819643 // Sku :TVT-KV-NS621CBS2-RD // Name :Kuvings
>> Whole Slow Juicer & Smoothie - Red // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :It stopped working after a few times of use! I need to fix it
>> since there is warranty
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>

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