Subject: RE: MCI CASE - VERY URGENT - ESCALATED - 70792199 -100136213
From: "Lamia Aldawsari" <[email-masked]>
To: "'Malak Nobeh'" <[email-masked]>, "'premiumaccount'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Ronald Gaviola'" <[email-masked]>, "'Rodina Magdy'" <[email-masked]>, "'Sagar Khawani'" <[email-masked]>, "'Norah Alqahtani'" <[email-masked]>, "'Hussain Firoz Miyagamwala'" <[email-masked]>
Date: Sun, 12 Jul 2020 14:11:49 +0300
List-Id: <ccteam.mumzworld.com>

Dear Malak,

Shipment was delivered on 05-05-2020 as per WB details and he didn’t take back the shipment. Courier delivered the shipment after taking the OTP number from the customer. Please find the POD below on which the OTP number is clearly mentioned.

 

 

Best Regards

Lamia Al Dawsari

Premium Key Account Agent

NAQEL Express

Working Hours : 8:00 AM - 3:30 PM

Phone: 920020505/ 0594541021

Fax +966 1 471 0068

E-mail: [email-masked] <mailto:[email-masked]> 

Twitter:@NaqelCare

www.Naqel.com.sa <http://www.naqel.com.sa/> 

 

 

From: Lamia Aldawsari [mailto:[email-masked]] 
Sent: Sunday, 12 July, 2020 10:23 AM
To: 'Malak Nobeh' <[email-masked]>; 'premiumaccount' <[email-masked]>
Cc: 'customer care' <[email-masked]>; 'Ronald Gaviola' <[email-masked]>; 'Rodina Magdy' <[email-masked]>; 'Sagar Khawani' <[email-masked]>; 'Norah Alqahtani' <[email-masked]>; 'Hussain Firoz Miyagamwala' <[email-masked]>
Subject: RE: MCI CASE - VERY URGENT - ESCALATED - 70792199 -100136213

Dear Malak,

Good Morning. 

 

We already informed our OPS to check & update us.

We will follow up & update you ASAP.

 

 

Best Regards

Lamia Al Dawsari

Premium Key Account Agent

NAQEL Express

Working Hours : 8:00 AM - 3:30 PM

Phone: 920020505/ 0594541021

Fax +966 1 471 0068

E-mail: [email-masked] <mailto:[email-masked]> 

Twitter:@NaqelCare

www.Naqel.com.sa <http://www.naqel.com.sa/> 

 

 

From: Malak Nobeh [mailto:[email-masked]] 
Sent: Sunday, 12 July, 2020 9:45 AM
To: premiumaccount <[email-masked] <mailto:[email-masked]> >; Norah Q <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Ronald Gaviola <[email-masked] <mailto:[email-masked]> >; Rodina Magdy <[email-masked] <mailto:[email-masked]> >; Sagar Khawani <[email-masked] <mailto:[email-masked]> >; Norah Alqahtani <[email-masked] <mailto:[email-masked]> >; Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >
Subject: Re: MCI CASE - VERY URGENT - ESCALATED - 70792199 -100136213

Please advice 

On Sun, 12 Jul 2020 at 10:08, Malak Nobeh <[email-masked] <mailto:[email-masked]> > wrote:

Dear Naqel Team,

Please confirm if the shipment was returned as the customer confirmed she return it on the same time of delivery cause we need to process the refund and this is MCI CASE.

Thanks.

 

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