Subject: Re: Gift Registry Issue - 600768775// Baby Registry - JZJQKRGEREOP
From: Ekta Jesswani <[email-masked]>
To: Sagar Khawani <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Anas nazzal <[email-masked]>, Denmark A <[email-masked]>, "Alina D'Souza" <[email-masked]>, Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Amr Abed <[email-masked]>, Sara Ahmed <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Sun, 12 Jul 2020 14:03:12 +0400
List-Id: <ccteam.mumzworld.com>

@Sagar Khawani <[email-masked]>

Please check the trail mail and advise on the refund.
This is one of the many cases where the baby registry orders were mixed up.

The customer who received the item incorrectly does not want to pay for it,
and she has used the item.
The original customer who purchased the item wants a refund on it.

Please advise on how to proceed.

Thanks

Regards,
Ekta

On Tue, 7 Jul 2020 at 15:18, Michaela Manibo <[email-masked]>
wrote:

> Team,
>
> @Returns.fc <[email-masked]>
>
> Please update us on the CRA for the remaining item.  Cu is following up on
> the refund.
>
> 600768775_1
> SV-7394322271440
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915884> Sleepyhead
> - Sleepyhead Deluxe+ Pod - Catalina
>
> Thanks
>
>
>
> On Thu, Jun 25, 2020 at 12:12 PM <[email-masked]> wrote:
>
>> Hi @Returns.fc <[email-masked]>,
>>
>> Please process this and create the CRA for Sleepyhead - Sleepyhead
>> Deluxe+ Pod - Catalina As the customer keeps calling for the refund.
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Anas nazzal <[email-masked]>
>> *Sent:* Saturday, June 20, 2020 4:00 PM
>> *To:* Denmark A <[email-masked]>; Ekta Jesswani <
>> [email-masked]>; Alina D'Souza <[email-masked]>
>> *Cc:* Naib Khan <[email-masked]>; Hyacinth Joyce <[email-masked]>;
>> lastmile <[email-masked]>; Mostafa saad <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Returns.fc <
>> [email-masked]>; Amir Julkarnain <[email-masked]>;
>> customer care <[email-masked]>; Amr Abed <[email-masked]>; Sara
>> Ahmed <[email-masked]>
>> *Subject:* Re: Gift Registry Issue - 600768775// Baby Registry -
>> JZJQKRGEREOP
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> Kindly assist in creating   CRA for Sleepyhead - Sleepyhead Deluxe+ Pod
>> - Catalina only as the customer keeps calling to follow up.
>>
>>
>>
>> CRAMUMZ_DXB12456 status is refunded but for the 4 remaining Items.
>>
>>
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>> On Wed, Jun 17, 2020 at 6:29 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Naib,
>>
>>
>>
>> Please cancel the collection. As per Alina, the items have already been
>> returned.
>>
>>
>>
>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>> <[email-masked]>  - CRA is already refunded, however, the item
>> below was not included. This is a technical issue regarding the baby
>> registry. The customer who bought this item does not know the person who
>> received it as explained previously on the first part of this email. The
>> person who received it (Maryam Almheiri) returned the other 4 items except
>> the one below, insisted she bought it and refused to pay for it as it's not
>> her fault.
>>
>>
>>
>> SV-7394322271440
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915884>
>>
>> Sleepyhead - Sleepyhead Deluxe+ Pod - Catalina
>>
>>
>>
>> The item value is 1,150 AED.
>>
>>
>>
>> Now,  the real customer (Nskhoory) is asking for a refund for all.
>>
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 13, 2020 at 2:49 PM Naib Khan <[email-masked]> wrote:
>>
>> Hi Hyacinth,
>>
>>
>>
>> Collection arranged.
>>
>>
>>
>> Regards.
>>
>> Naib
>>
>>
>>
>>
>>
>> On Sat, 13 Jun 2020 at 13:46, Hyacinth Joyce <[email-masked]> wrote:
>>
>> Hi team,
>>
>>
>>
>> The customer called again to follow up and is upset for the delay. She
>> advised that she no longer needs the items.
>>
>>
>>
>> Please arrange a collection ASAP.
>>
>>
>>
>> @Returns.fc <[email-masked]> Once collected kindly update CRA
>> to proceed with the refund.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sun, 7 Jun 2020 at 13:53, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Please arrange the collection of the following items from the address
>> given below:
>>
>>
>>
>>
>> 600768775_1
>>
>> PS-BMA047011UK
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=937301>
>>
>> babymoov - Baby Humidifier Hygro +
>>
>> 600768775_1
>>
>> PA206
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915190>
>>
>> Philips Avent 4-in-1 Combined Steamer & Blender
>>
>>
>>
>>
>> 600768775_2
>>
>> MD-303325
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=252472>
>>
>> SkipHop Explore & More 3-Stage Activity Center
>>
>> 600768775_1
>>
>> MCH-BBDB-W
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=689582>
>>
>> Bumble & Bird - Odourless Diaper Pail - White
>>
>>
>>
>>
>>
>> *Shipping Address*
>>
>> SHIP TOmaryam almheiri
>> khawaneej 2. Villa number 6 (call for directions)
>> Dubai dubai 111133
>> United Arab Emirates Map
>>
>> SHIP AREAAl Khawaneej 2
>>
>> SHIP PHONE971506888908
>>
>>
>>
>> Once collected, please deliver immediately to:
>>
>>
>>
>> ADDRESSnskhoory nskhoory
>> jumeirah living trade centre
>> apartment 1513
>> Dubai dubai 111133
>>
>>
>>
>> +971508411411
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Jun 7, 2020 at 12:45 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Amr,
>>
>>
>>
>> 1- It's not possible to have a mixup between 2 unrelated customers for a
>> baby registry order, so unless the customer "[email-masked]" added
>> these items from "[email-masked]" Registry or after clicking on
>> the products in her registry  - I did inform the customer that it would be
>> impossible but she insisted she doesn't know Maryam Almheiri.
>>
>>
>>
>> 2- You mentioned that you checked the customer's history "
>> [email-masked]" for the Sleepyhead item, however, I'm not able to
>> see it in any of her orders.. did you confirm that she purchased it at any
>> point in time - I have checked it's part of her request but yes, am not
>> able to see that she purchased it. I have already told the customer
>> about it but she insisted. She saw it was purchased, hence she used it.
>>
>>
>>
>> The 4 other items can be collected and the rightful owner is still
>> willing to accept it. However, for the sleepyhead, she wants a refund. The
>> person who received it by mistake (Maryam) insisted it's not her fault she
>> has it and refused to pay for it.
>>
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Jun 2, 2020 at 4:23 PM Amr Abed <[email-masked]> wrote:
>>
>> Hi Mary,
>>
>>
>>
>> a couple of things here...
>>
>>
>>
>> 1- It's not possible to have a mixup between 2 unrelated customers for a
>> baby registry order, so unless the customer "[email-masked]" added
>> these items from "[email-masked]" Registry or after clicking on
>> the products in her registry
>>
>>
>>
>> 2- You mentioned that you checked the customer's history "
>> [email-masked]" for the Sleepyhead item, however i'm not able to
>> see it in any of her orders.. did you confirm that she purchased it at any
>> point in time
>>
>>
>>
>> Considering that the customer who received the products, never purchased
>> the Sleepyhead item, am not clear on why is she requesting to keep it?
>>
>>
>>
>> Amr
>>
>>
>>
>>
>>
>>
>>
>> On Tue, 2 Jun 2020 at 15:50, Anas nazzal <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Kindly assist with the customer as she called again to follow up.
>>
>>
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>>
>>
>> On Fri, May 29, 2020 at 3:17 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Sara and Amr,
>>
>>
>>
>> Need your help in this case. For whatever unknown reason, the customer's
>> order got linked to the baby registry of another person whom she doesn't
>> know.
>>
>>
>>
>>
>>
>>
>>
>>   The order was delivered on 05 April to the wrong person whose details
>> are shown below:
>>
>>
>>
>>
>>
>> I spoke with Maryam Almheir yesterday and she confirmed the items are
>> still with her unused, and can be collected anytime. However, there is one
>> item that she insisted she ordered and paid for. This is the Sleepyhead
>> - Sleepyhead Deluxe+ Pod - Catalina
>>
>>
>>
>> According to the customer, due to the pandemic, she cancelled her gift
>> registry and bought those items instead including the Sleepyhead. I have
>> checked her account
>>
>>
>>
>> We would be able to arrange the collection on the other 4 items but what
>> about the sleepyhead which is the most expensive item on this order? Can we
>> process a replacement?
>>
>>
>>
>> Below are the items for reference:
>>
>>
>>
>>
>> 600768775_1
>>
>> PS-BMA047011UK
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=937301>
>>
>> babymoov - Baby Humidifier Hygro +
>>
>> 600768775_1
>>
>> PA206
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915190>
>>
>> Philips Avent 4-in-1 Combined Steamer & Blender
>>
>>
>>
>>
>> 600768775_2
>>
>> MD-303325
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=252472>
>>
>> SkipHop Explore & More 3-Stage Activity Center
>>
>>
>>
>>
>> 600768775_1
>>
>> SV-7394322271440
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915884>
>>
>> Sleepyhead - Sleepyhead Deluxe+ Pod - Catalina
>>
>>
>> 600768775_1
>>
>> MCH-BBDB-W
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=689582>
>>
>> Bumble & Bird - Odourless Diaper Pail - White
>>
>>
>>
>> Please assist. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> --
>> You received this message because you are subscribed to the Google Groups
>> "lastmile" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to [email-masked].
>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sP2KqgQ9WZCnpWQ%3DF7N0x-YpBAfQ6T0AbkqJfmLSOXpBA%40mail.gmail.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sP2KqgQ9WZCnpWQ%3DF7N0x-YpBAfQ6T0AbkqJfmLSOXpBA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>

-- 
*Regards, *