Subject: Re: CRA Request || Very Urgent
From: Anas nazzal <[email-masked]>
To: Ahmed Irfan <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: KSA Lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Sun, 12 Jul 2020 13:58:11 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

KIndly assist with the below customer as she keeps calling to follow up the
refund request.
Please confirm if the item has been received to create CRA accordingly.

Best Regards,
Anas Nazzal

On Tue, Jul 7, 2020 at 1:42 PM Radwa Ali <[email-masked]> wrote:

> Hi All,
> SO# 600871030_1 is now OFD and the customer has requested cancellation.
> Please contact the courier to cancel delivery.
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Mon, Jul 6, 2020 at 3:52 PM <[email-masked]> wrote:
>
>> Hi @Ahmed Irfan <[email-masked]>,
>>
>> Please confirm the order number so @Hussain Firoz Miyagamwala
>> <[email-masked]> can create the CRA ASAP.
>>
>> The customer is following up closely and we need to refund.
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Taqwa Ali <[email-masked]>
>> *Sent:* Wednesday, July 1, 2020 2:14 PM
>> *To:* Ahmed Irfan <[email-masked]>
>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; KSA Lastmile <
>> [email-masked]>; Zubair Wahid <[email-masked]>; Ekta
>> Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>;
>> customer care <[email-masked]>; Anas nazzal <[email-masked]>
>> *Subject:* Re: CRA Request || Very Urgent
>>
>>
>>
>> Dear Ahmed
>>
>>
>>
>> Kindly cancel the order, CM want refund
>>
>>
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> Please receive CRA,
>> once its done.
>>
>>
>>
>> Regards
>>
>> Taqwa
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Tue, Jun 30, 2020 at 7:29 PM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Ahmed,
>>
>>
>>
>> Kindly confirm if the item has been returned.
>>
>>
>>
>> Best regards,
>>
>> Anas Nazzal
>>
>>
>>
>> On Mon, Jun 29, 2020 at 9:36 AM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>> Dear Ahmed,
>>
>>
>>
>> Please confirm order numbers for which it is cancelled from your side.
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 27, 2020 at 3:26 PM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Hussien,
>>
>>
>>
>> Kindly assist with the below customer.
>>
>>
>>
>> Best Regards
>>
>> Anas Nazzal
>>
>>
>>
>> On Sat, Jun 27, 2020 at 3:07 PM Ahmed Irfan <[email-masked]> wrote:
>>
>> Done please proceed to CRA
>>
>>
>>
>> On Sat, Jun 27, 2020 at 12:48 PM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Kindly confirm if 200270880_1 has been returned so we will create CRA.
>>
>> Please note that he customer keeps calling to follow up
>>
>>
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>> On Mon, Jun 22, 2020 at 9:30 PM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>
>>
>>
>>
>> Saee-KSA::OS01720977KS   || SO#200291213  This is still pending pick up
>> the customer want the item please confirm if you are able to ship it if not
>> raise CRA asap.
>>
>>
>>
>> BarqExpress::4969493836  || SO#200270880
>>
>>  iMile-KSA::606022038873  || SO#600871030  The customer still wants the
>> item , Please confirm if this can be dispatched and delivered urgently
>>
>>
>>
>>
>>
>> DHL-Express::3409701455 ||  SO# 200279547 || Shipment has been returned
>> back and dlvrd to MANTOSH Please update the CRA customer ask for urgent
>> refund
>>
>> SMSA-KSA::290089804717  || SO#200283766
>> Thanks,Amani
>>
>>
>>
>>
>>
>>
>>
>> On Thu, Jun 18, 2020 at 4:33 PM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>> Hi Hussain,
>>
>>
>>
>> This is very urgent please update them asap the below customer need the
>> refund urgently.
>>
>>
>>
>>  Shipa-KSA::S001111843814 || SO#200280858  Pending pick up
>>
>>
>>
>>
>>
>> Thanks,
>>
>> Amani
>>
>>
>>
>>
>>
>> On Sun, Jun 14, 2020 at 4:18 PM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>> Hi Hussain ,
>>
>>
>>
>> The below need CRA ASAP please update
>>
>>
>>
>> iMile-KSA::604212032429  || SO#100140613_1  Pending Pick up
>>
>>
>>
>> Wimo-KSA::2007000028439  || SO#100139917_1  Pending pick up
>>
>>
>>
>> iMile-KSA::604212067736  || SO#700230281 Pending pick up
>>
>>
>>
>> Shipa-KSA::SOR004531873  || SO#200285585  Pending pick up
>>
>>
>>  Tam-KSA::832018003350 ||  SO#200290889_1 Pending pick up
>>
>>
>>
>> iMile-KSA::602062050397  || SO#200230901  Pending pick up
>>
>>
>>
>>  Shipa-KSA::S001111843814 || SO#200280858  Pending pick up
>>
>>
>>
>> Wimo-KSA::2007000026753  || SO# 100130936_1 Pending pick up
>>
>>
>>
>> BarqExpress::7956659768   || SO#100139667 Pending pick up
>>
>>
>>
>> iMile-KSA::605102049276 || SO#200284405 || Pending pick up
>>
>>
>>
>> DHL-Express::3409703706 ||  SO#100144942 Shipment returned
>>
>> SO#200252933 || KSA Product Retuern Ticket # 860141
>> SO#200243521 || KSA Product Return Ticket # 821613
>>
>> Thanks,
>>
>> Amani
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>>