Subject: RE: 1 Package Undelivered - Order No. 100135793_2 / AWB 70793844
From: "DXB CS" <[email-masked]>
To: "'Premium Account'" <[email-masked]>, "'Latifah Alghumaiz'" <[email-masked]>
Cc: "'Premium Account'" <[email-masked]>, "'Hyacinth Joyce'" <[email-masked]>, "'KSA Lastmile'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Yaseen Shaqra'" <[email-masked]>, "'Samiya Sheikh'" <[email-masked]>, "'Ronald Gaviola'" <[email-masked]>
Date: Sun, 12 Jul 2020 13:43:46 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team ,

Please update here. 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Ronald Gaviola [mailto:[email-masked]] 
Sent: Sunday, July 12, 2020 1:42 PM
To: Samiya Sheikh <[email-masked]>
Cc: DXB CS <[email-masked]>; Premium Account <[email-masked]>; Hyacinth Joyce <[email-masked]>; KSA Lastmile <[email-masked]>; customer care <[email-masked]>; Yaseen Shaqra <[email-masked]>
Subject: Re: 1 Package Undelivered - Order No. 100135793_2 / AWB 70793844

+DXB CS <mailto:[email-masked]>  Anita

 

What is the update here?We are going to add this to the lost claims if no feedback within today 

 

Regards,

Ronald

 

On Sun, Jul 12, 2020 at 11:23 AM Samiya Sheikh <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Kindly confirm if the 2nd package is with naqel or returned to Mumz Wh.

@Ronald Gaviola <mailto:[email-masked]>  please assist here.

Regards 

On Tue, Jun 30, 2020 at 9:25 AM DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team ,

Please advise here . 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Yaseen Shaqra [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Tuesday, June 30, 2020 9:12 AM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Hyacinth Joyce <[email-masked] <mailto:[email-masked]> >; KSA Lastmile <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: 1 Package Undelivered - Order No. 100135793_2 / AWB 70793844

Hi Team,

Please note that the customer did not receive the rest of the shipment until now

Kindly check and update us 

On Sat, Jun 20, 2020 at 9:53 AM DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear ,

I will request my team to deliver it asap. 

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Hyacinth Joyce [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Saturday, June 20, 2020 9:30 AM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: KSA Lastmile <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: 1 Package Undelivered - Order No. 100135793_2 / AWB 70793844

Hi team,

Thank you for the update.

May we please expedite the delivery of the remaining package.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sat, 20 Jun 2020 at 09:28, DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Partial delivery is pending . 

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Hyacinth Joyce [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Thursday, June 18, 2020 6:18 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >; KSA Lastmile <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: 1 Package Undelivered - Order No. 100135793_2 / AWB 70793844

Hi team,

The customer with the above shipment called and informed that he only received a delivery of 1 package.

Our record shows that we have shipped 2 packages.

 

Kindly check and update us ASAP about the remaining package undelivered.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE