Subject: Re: 1 Package Undelivered - Order No. 100135793_2 / AWB 70793844
From: Ronald Gaviola <[email-masked]>
To: Samiya Sheikh <[email-masked]>
Cc: DXB CS <[email-masked]>, Premium Account <[email-masked]>, Hyacinth Joyce <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sun, 12 Jul 2020 13:41:56 +0400
List-Id: <ccteam.mumzworld.com>

+DXB CS <[email-masked]> Anita

What is the update here?We are going to add this to the lost claims if no
feedback within today

Regards,
Ronald

On Sun, Jul 12, 2020 at 11:23 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Kindly confirm if the 2nd package is with naqel or returned to Mumz Wh.
>
> @Ronald Gaviola <[email-masked]> please assist here.
>
> Regards
>
> On Tue, Jun 30, 2020 at 9:25 AM DXB CS <[email-masked]> wrote:
>
>> Dear Team ,
>>
>>
>>
>> Please advise here .
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Yaseen Shaqra [mailto:[email-masked]]
>> *Sent:* Tuesday, June 30, 2020 9:12 AM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Hyacinth Joyce <[email-masked]>; KSA Lastmile <
>> [email-masked]>; customer care <[email-masked]>
>> *Subject:* Re: 1 Package Undelivered - Order No. 100135793_2 / AWB
>> 70793844
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Please note that the customer did not receive the rest of the shipment
>> until now
>>
>>
>>
>> Kindly check and update us
>>
>>
>>
>> On Sat, Jun 20, 2020 at 9:53 AM DXB CS <[email-masked]> wrote:
>>
>> Dear ,
>>
>>
>>
>> I will request my team to deliver it asap.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>> *Sent:* Saturday, June 20, 2020 9:30 AM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* KSA Lastmile <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* Re: 1 Package Undelivered - Order No. 100135793_2 / AWB
>> 70793844
>>
>>
>>
>> Hi team,
>>
>>
>>
>> Thank you for the update.
>>
>>
>>
>> May we please expedite the delivery of the remaining package.
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sat, 20 Jun 2020 at 09:28, DXB CS <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Partial delivery is pending .
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>> *Sent:* Thursday, June 18, 2020 6:18 PM
>> *To:* DXB CS <[email-masked]>; KSA Lastmile <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* 1 Package Undelivered - Order No. 100135793_2 / AWB 70793844
>>
>>
>>
>> Hi team,
>>
>>
>>
>> The customer with the above shipment called and informed that he only
>> received a delivery of 1 package.
>>
>>
>>
>> Our record shows that we have shipped 2 packages.
>>
>>
>>
>>
>>
>>
>> Kindly check and update us ASAP about the remaining package undelivered.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>