Subject: Re: Kuwait - Order # 600844292 << Reference ID: 59934051 >>
From: Ronald Gaviola <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, Customer Care Team <[email-masked]>, Denmark A <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sun, 12 Jul 2020 13:12:00 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Khalid.

Are you able to bill it to our account?

Regards,
Ronald

On Fri, Jul 10, 2020 at 1:47 AM <[email-masked]> wrote:

> Hi Ronald,
>
>
> Good day.
>
>
> AWB : *4021032864*
>
>
> This incorrect value, appears to be due to an error. The correct duty
> charges for this shipment, is approximately : AED 16.09.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked]
> >> Subject: Re: Kuwait - Order # 600844292 << Reference ID: 59934051 >>
> >> Sent: Thu, 09 Jul 2020 09:55:52 UTC+04:00
> >>
> >>
> Khalid,
>
> >>
> What is the update here . *4021032864*
>
> >>
>
> >>
>
> >>
>
> >>
> Regards,
> Ronald
>
> >>
>
>
> >>
> On Mon, Jul 6, 2020 at 4:25 PM Ronald Gaviola <[email-masked]>
> wrote:
> >>
>
>> Khalid,
>>
>> >>
>> Are we on the same page? Customer is refusing the delivery because of
>> customs duties. Why is it too high??
>>
>> >>
>>
>> >>
>>
>> >>
>>
>> >>
>> Regards,
>> Ronald
>>
>> >>
>>
>> >>
>> On Mon, Jul 6, 2020 at 4:18 PM Moataz Salah El Din <[email-masked]>
>> wrote:
>> >>
>>
>>> Hi Ronald,
>>> Please check if this order is returned
>>>
>>> >>
>>> On Fri, 3 Jul 2020 at 05:48, <[email-masked]> wrote:
>>> >>
>>>
>>>> Hi Ronald,
>>>>
>>>>
>>>> >>
>>>>
>>>> Good day.
>>>>
>>>>
>>>> >>
>>>>
>>>> We are unable to find any link between this shipment & a previous
>>>> export to Kuwait, in our records.
>>>>
>>>>
>>>> >>
>>>>
>>>> The shipper's name is : Fatma Alfarsi.
>>>>
>>>>
>>>> >>
>>>> Should you require any further assistance, please contact me directly.
>>>>
>>>> Best Regards,
>>>>
>>>> >>
>>>> *Khalid Khalfan*
>>>> Key Account Advisor
>>>>
>>>> >>
>>>> DHL EXPRESS
>>>> P.O.Box 6252
>>>> Dubai
>>>> United Arab Emirates
>>>> 2924114
>>>>
>>>>
>>>> >>
>>>>
>>>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> >>
>>>>
>>>> >> *Original Message ...*
>>>> >> From: [email-masked]
>>>> >> To: [email-masked]
>>>> >> Cc: [email-masked], [email-masked],
>>>> [email-masked]
>>>> >> Subject: Re: Kuwait - Order # 600844292 << Reference ID: 59934051 >>
>>>> >> Sent: Thu, 02 Jul 2020 14:20:14 UTC+04:00
>>>> >>
>>>> >>
>>>> Khalid,
>>>>
>>>> >>
>>>> Is this return shipment? The duty is too high! Please clarify
>>>>
>>>> >>
>>>>
>>>> >>
>>>> Regards,
>>>> Ronald
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> On Thu, Jul 2, 2020 at 2:17 PM Moataz Salah El Din <
>>>> [email-masked]> wrote:
>>>> >>
>>>>
>>>>> adding @Ronald Gaviola <[email-masked]>
>>>>>
>>>>> >>
>>>>> On Thu, 2 Jul 2020 at 13:24, <[email-masked]> wrote:
>>>>> >>
>>>>>
>>>>>> Dear Moataz,
>>>>>>
>>>>>> Please note there is duty amount of 540 on this shipment, please
>>>>>> confirm if this is ready to arrange the delivery.
>>>>>>
>>>>>>
>>>>>> >>
>>>>>> Should you require any further assistance, please contact me directly.
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>> Best Regards,
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>> *Milind for Khalid*
>>>>>> Key Account Advisor
>>>>>>
>>>>>> >>
>>>>>> DHL EXPRESS
>>>>>> P.O.Box 6252
>>>>>> Dubai
>>>>>> United Arab Emirates
>>>>>> 2924114
>>>>>>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>>>>>> >>
>>>>>>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>>
>>>>>> >>
>>>>>> >>
>>>>>>
>>>>>> >> *Original Message ...*
>>>>>> >> From: [email-masked]
>>>>>> >> To: [email-masked]
>>>>>> >> Cc: [email-masked], [email-masked]
>>>>>> >> Subject: Kuwait - Order # 600844292
>>>>>> >> Sent: Wed, 01 Jul 2020 08:01:05 UTC+04:00
>>>>>> >>
>>>>>> >>
>>>>>> Dear team,
>>>>>> Please assure to deliver the shipment under AWB# *4021032864.* The
>>>>>> tracking shows it's refused by the receiver.
>>>>>>
>>>>>> >>
>>>>>> --
>>>>>> >>
>>>>>> *Best regards,*
>>>>>> *Moataz Salah El-Din*
>>>>>> >> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w:
>>>>>> www.mumzworld.com
>>>>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>>
>>>>>> >>
>>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>> --
>>>>> >>
>>>>> *Best regards,*
>>>>> *Moataz Salah El-Din*
>>>>> >> Customer Care Representative
>>>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>>>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>
>>>
>>> >>
>>> --
>>> >>
>>> *Best regards,*
>>> *Moataz Salah El-Din*
>>> >> Customer Care Representative
>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>>
>>>
>>> >>
>>>
>>
>
>