Subject: Re: Urgent Cases
From: Alaa Musa <[email-masked]>
To: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: "Asad ." <[email-masked]>, customer care <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ekta Jesswani <[email-masked]>, Yaseen Shaqra <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Sun, 12 Jul 2020 12:47:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair and Ahmed,

The customer has another issue now. For order # 100156825_2 . She received
part of the items, below items are missing:
KSA-AT-NC-SPPL8
TC-TT446502GreenBlueBoys
KSA-LALS-126G776_9m
KSA-AIP-219307
KSA-IA-11507089 ( received part of the bundle (84 picec rather than 168)

Please dispatch asap customer is due on Tuesday

Regards,
Alaa

On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <[email-masked]> wrote:

> Hi Zubair,
>
> as discussed yesterday about dispatching the shipments, until not there
> are no records on the shipments
>
> The customer needs an answer today
>
> Kindly check and advise
>
> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <[email-masked]> wrote:
>
>> Yes Asad
>> I had spoken to Yaseen and sorted the issue
>>
>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]> wrote:
>>
>>> Has this case been addressed?
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
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>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
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>>>
>>> *From: *"Asad ." <[email-masked]>
>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>> [email-masked]>
>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>> [email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>,
>>> Alaa Musa <[email-masked]>, Ekta Jesswani <[email-masked]>,
>>> Amir Julkarnain <[email-masked]>, Sagar Khawani <
>>> [email-masked]>
>>> *Subject: *Re: Urgent Cases
>>>
>>>
>>>
>>> Zubair, can you please address this immediately.
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
>>> is for the sole use of the intended recipient(s) and may contain
>>> confidential and privileged information. Any unauthorized review, use,
>>> disclosure or distribution of this information is prohibited, and may be
>>> punishable by law. If this was sent to you in error, please notify the
>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: *Yaseen Shaqra <[email-masked]>
>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>> *To: *Asad <[email-masked]>
>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>> [email-masked]>, customer care <[email-masked]>, Hussain
>>> Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>>> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>>> Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>
>>> *Subject: *Urgent Cases
>>>
>>>
>>>
>>> Dear Asad
>>>
>>> We need your support here
>>>
>>> The customer is ordering frequently from us and her lifetime sales since
>>> April until today is 17,841.59 AED
>>>
>>> She is facing several issues with all the orders that she placed, and
>>> her due date is next week
>>>
>>> We need to solve all the issues below at the soonest:
>>>
>>>
>>>
>>> ·         23-Apr-2020 // 100142271_2: she received the below products
>>> damaged by the heat; we need your approval to refund the customer without
>>> collecting the             items as its damaged and there is no use to
>>> collect them (81.82AED)
>>>
>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>
>>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 –
>>> (31.50AED)
>>>
>>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 –
>>> (31.50AED)
>>>
>>>
>>>
>>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa but
>>> until today it is not shipped
>>>
>>>  we placed a new order for the customer *100167000*, without GT-CH02525
>>> because it is OOS
>>>
>>> The customer wants a refund for the OOS product.
>>>
>>>
>>>
>>> ·        27-May-2020 // 100152219_2: The customer received a wrong
>>> product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>
>>> but she received MD-AC3020 (139 AED), the customer is okay to refund the
>>> price different (40 AED) back to the same card that she used.
>>>
>>>
>>>
>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>> (23AED)
>>>
>>> Please advise if we should place a new order for the customer
>>>
>>>
>>>
>>> ·         8-Jun-2020 // 100156825_2: The shipment is not dispatched yet
>>> with Barq
>>>
>>> ·         25-Jun-2020 // 100163244_1: The shipment is not dispatched
>>> yet with Barq
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>