Subject: Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso - CitiZ Coffee Machine - Silver // Defective
From: Mohamed Magdy <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Abdelmohsen basha <[email-masked]>, "Asad ." <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>, Kenneth Nwaso <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sun, 12 Jul 2020 11:23:21 +0400
List-Id: <ccteam.mumzworld.com>

accept the item for the customer and attache the POD and VRA to be
deducted from the vendor

On Sun, Jul 12, 2020 at 10:35 AM Denmark A <[email-masked]> wrote:

> Dear Mohamed,
>
> We haven't received this order yet.
>
> Regards,
> Den mark
>
>
>
>
> On Sun, Jul 12, 2020 at 10:32 AM Mohamed Magdy <[email-masked]>
> wrote:
>
>> @Denmark A <[email-masked]> ...Please advise if we have received
>> the item back to us and it was delivered or not and if we have it please
>> create a CRa and accept the item for the customer.
>>
>> +Abdelmohsen basha <[email-masked]>
>>
>> On Thu, Jul 9, 2020 at 5:07 PM <[email-masked]> wrote:
>>
>>> Hi All,
>>>
>>> New order # 700246185. Approved by Ekta.
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]>
>>> *Sent:* Thursday, July 9, 2020 4:29 PM
>>> *To:* 'Mohamed Magdy' <[email-masked]>; 'Asad .' <
>>> [email-masked]>
>>> *Cc:* [email-masked]; 'Mary Anne Agapito' <[email-masked]>;
>>> 'Alina D'Souza' <[email-masked]>; 'Mostafa saad' <
>>> [email-masked]>; 'Denmark A' <[email-masked]>; 'Kenneth
>>> Nwaso' <[email-masked]>; [email-masked]
>>> *Subject:* RE: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE
>>> : Nespresso - CitiZ Coffee Machine - Silver // Defective
>>> *Importance:* High
>>>
>>>
>>>
>>>
>>>
>>> Hi @Asad . <[email-masked]> , @Mohamed Magdy <[email-masked]>
>>> ,
>>>
>>>
>>>
>>> Please check the below and advise.
>>>
>>> This is a product return with a CRA that was closed.
>>>
>>> We attempted to reship the item once in December 2019 and it was not
>>> delivered and was returned to WH.
>>>
>>> Since them we have not attempted to reship and the item is in the WH.
>>>
>>> Customer has been chasing us for her item for the past 6 month and
>>> neither return nor WH can help.
>>>
>>> We need to provide a solution ASAP
>>>
>>>
>>>
>>> SKU: PRFT-C113-ME-SI-NE
>>>
>>> Order # 700203012
>>>
>>> CRA_AR_RE9224
>>>
>>> Reship number : 1000005409905
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Alina D'Souza <[email-masked]>
>>> *Sent:* Wednesday, July 8, 2020 2:35 PM
>>> *To:* Mohamed Magdy <[email-masked]>; Mostafa saad <
>>> [email-masked]>; Denmark A <[email-masked]>; Kenneth
>>> Nwaso <[email-masked]>; [email-masked]
>>> *Cc:* [email-masked]; Mary Anne Agapito <[email-masked]>
>>> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE
>>> : Nespresso - CitiZ Coffee Machine - Silver // Defective
>>>
>>>
>>>
>>> Hi Magdy / Mostafa,
>>>
>>>
>>>
>>> The item was repaired and attempted to be reshipped in DEC 2019
>>>
>>>
>>>
>>> Since then the item is in our warehouse and not been shipped to the
>>> customer. Need your assistance on the case.
>>>
>>>
>>>
>>> The cra is already closed stating reshipped since December.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 3:20 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Team.
>>>
>>>
>>>
>>> The customer refused to receive the item that was reshipped last time.
>>>
>>>
>>>
>>> Please reship it asap, already explained to the customer that there is
>>> no issue on the item.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Dec 24, 2019 at 10:52 AM Kenneth Nwaso <[email-masked]>
>>> wrote:
>>>
>>> Dear Stella,
>>>
>>>
>>>
>>> We have received this item reship to customer would proceed immediately.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> On Tue, Dec 24, 2019 at 9:36 PM Kenneth Nwaso <[email-masked]>
>>> wrote:
>>>
>>> Dear Stella,
>>>
>>>
>>>
>>> Thank you so much for the update.
>>>
>>>
>>>
>>> Kindly proceed with this reship to our warehouse.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Dec 23, 2019 at 7:08 PM Stella Lee <[email-masked]>
>>> wrote:
>>>
>>> Dear Mr. Nwaso,
>>>
>>>
>>>
>>> Greetings from Nespresso,
>>>
>>>
>>>
>>> The below machine has been inspected and it is actually working
>>> properly, no trouble found.
>>>
>>>
>>>
>>> Please be advised of machine delivery within the next 2 working days.
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>>
>>>
>>> *Emmanuel Milla *| [image:
>>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Senior
>>> Coffee Specialist
>>>
>>> [image:
>>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]*Perfetto
>>> Trading Company L.L.C.  *
>>>
>>> Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
>>>
>>> Dubai, United Arabs Emirates, P.O. Box 282445
>>>
>>> Tel: +971 4 408 5000
>>>
>>> 800NESPRESSO (800637773776)    www.buynespresso.com
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *ü* Please consider the environment before printing this email.
>>>
>>> *Disclaimer: This message and any attachments transmitted with it
>>> contain confidential information and are intended solely for the use of the
>>> recipient and may be legally privileged information. If you are not the
>>> named addressee you should not disseminate, distribute or copy this e-mail
>>> or its attachments. Please notify the sender immediately by e-mail if you
>>> have received this message by mistake and permanently delete it from your
>>> system. No employee or agent is authorized to conclude any binding
>>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>>> without express written confirmation in hard copy. E-mail transmission
>>> cannot be guaranteed to be secure or error-free as information could be
>>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>>> recipient should check this email and any attachments for the presence of
>>> viruses. The sender therefore does not accept liability for any errors or
>>> omissions in the contents of this message or for any damage caused by any
>>> virus/worms transmitted by this email. If verification is required,
>>> please request a hard-copy*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Kenneth Nwaso <[email-masked]>
>>> *Sent:* 22 December 2019 11:10
>>> *To:* Stella Lee <[email-masked]>
>>> *Cc:* Yuri Myronov <[email-masked]>; Pinky Dechimo <
>>> [email-masked]>; [email-masked];
>>> [email-masked]
>>> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE
>>> : Nespresso - CitiZ Coffee Machine - Silver // Defective
>>>
>>>
>>>
>>> + one more attachement
>>>
>>>
>>>
>>> On Sun, Dec 22, 2019 at 11:07 AM Kenneth Nwaso <[email-masked]>
>>> wrote:
>>>
>>> Dear Stella,
>>>
>>>
>>>
>>> This is to let you know that this item was collected from our warehouse
>>> today by your driver.
>>>
>>>
>>>
>>> Find attachments for your reference.
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Dec 21, 2019 at 1:28 PM Kenneth Nwaso <[email-masked]>
>>> wrote:
>>>
>>> Noted with thanks.
>>>
>>>
>>>
>>> On Sat, Dec 21, 2019 at 1:18 PM Stella Lee <[email-masked]>
>>> wrote:
>>>
>>>
>>>
>>>
>>>
>>> Dear Mr. Nwaso,
>>>
>>>
>>>
>>> Well noted, please be advised of the machine collection within the next
>>> 2 working days.
>>>
>>>
>>>
>>>
>>>
>>> Kindest Regards,
>>>
>>>
>>>
>>> *Emmanuel Milla *| Senior *Coffee Specialist*
>>>
>>> [image:
>>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
>>> Trading Company L.L.C.
>>>
>>> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>>>
>>> Dubai, United Arabs Emirates, P.O. Box 282445
>>>
>>> Tel: +971 4 408 5000
>>>
>>> 800NESPRESSO (800637773776)    www.buynespresso.com
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *ü* Please consider the environment before printing this email.
>>>
>>> *Disclaimer: This message and any attachments transmitted with it
>>> contain confidential information and are intended solely for the use of the
>>> recipient and may be legally privileged information. If you are not the
>>> named addressee you should not disseminate, distribute or copy this e-mail
>>> or its attachments. Please notify the sender immediately by e-mail if you
>>> have received this message by mistake and permanently delete it from your
>>> system. No employee or agent is authorized to conclude any binding
>>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>>> without express written confirmation in hard copy. E-mail transmission
>>> cannot be guaranteed to be secure or error-free as information could be
>>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>>> recipient should check this email and any attachments for the presence of
>>> viruses. The sender therefore does not accept liability for any errors or
>>> omissions in the contents of this message or for any damage caused by any
>>> virus/worms transmitted by this email. If verification is required,
>>> please request a hard-copy version.*
>>>
>>>
>>>
>>>
>>>
>>> *ü* Please consider the environment before printing this email.
>>>
>>> *Disclaimer: This message and any attachments transmitted with it
>>> contain confidential information and are intended solely for the use of the
>>> recipient and may be legally privileged information. If you are not the
>>> named addressee you should not disseminate, distribute or copy this e-mail
>>> or its attachments. Please notify the sender immediately by e-mail if you
>>> have received this message by mistake and permanently delete it from your
>>> system. No employee or agent is authorized to conclude any binding
>>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>>> without express written confirmation in hard copy. E-mail transmission
>>> cannot be guaranteed to be secure or error-free as information could be
>>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>>> recipient should check this email and any attachments for the presence of
>>> viruses. The sender therefore does not accept liability for any errors or
>>> omissions in the contents of this message or for any damage caused by any
>>> virus/worms transmitted by this email. If verification is required,
>>> please request a hard-copy version.*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Kenneth Nwaso <[email-masked]>
>>> *Sent:* 21 December 2019 13:08
>>> *To:* Stella Lee <[email-masked]>
>>> *Cc:* Yuri Myronov <[email-masked]>; Pinky Dechimo <
>>> [email-masked]>; [email-masked];
>>> [email-masked]
>>> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE
>>> : Nespresso - CitiZ Coffee Machine - Silver // Defective
>>>
>>>
>>>
>>> Dear Stella,
>>>
>>>
>>>
>>> Our warehouse is located at DIP2 opposite Dubai refreshment (Pepsi),
>>> Street no.56 First compound by the left.
>>>
>>>
>>>
>>> Find attached google map for more reference.
>>>
>>>
>>> https://www.google.com/maps/place/Mumzworld+Warehouse/@24.9728013,55.1933645,17z/data=!3m1!4b1!4m13!1m7!3m6!1s0x0:0x0!2zMjTCsDU4JzIyLjEiTiA1NcKwMTEnNDQuNSJF!3b1!8m2!3d24.9728135!4d55.1956927!3m4!1s0x3e5f7339458195bb:0xc940a88a371d873c!8m2!3d24.9728013!4d55.1955532?hl=en
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Dec 21, 2019 at 1:00 PM Stella Lee <[email-masked]>
>>> wrote:
>>>
>>>
>>>
>>>
>>>
>>> Dear Mr. Nwaso,
>>>
>>>
>>>
>>> Please share your warehouse address for us to proceed.
>>>
>>>
>>>
>>>
>>>
>>> Kindest Regards,
>>>
>>>
>>>
>>> *Emmanuel Milla *| Senior *Coffee Specialist*
>>>
>>> [image:
>>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
>>> Trading Company L.L.C.
>>>
>>> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>>>
>>> Dubai, United Arabs Emirates, P.O. Box 282445
>>>
>>> Tel: +971 4 408 5000
>>>
>>> 800NESPRESSO (800637773776)    www.buynespresso.com
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *ü* Please consider the environment before printing this email.
>>>
>>> *Disclaimer: This message and any attachments transmitted with it
>>> contain confidential information and are intended solely for the use of the
>>> recipient and may be legally privileged information. If you are not the
>>> named addressee you should not disseminate, distribute or copy this e-mail
>>> or its attachments. Please notify the sender immediately by e-mail if you
>>> have received this message by mistake and permanently delete it from your
>>> system. No employee or agent is authorized to conclude any binding
>>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>>> without express written confirmation in hard copy. E-mail transmission
>>> cannot be guaranteed to be secure or error-free as information could be
>>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>>> recipient should check this email and any attachments for the presence of
>>> viruses. The sender therefore does not accept liability for any errors or
>>> omissions in the contents of this message or for any damage caused by any
>>> virus/worms transmitted by this email. If verification is required,
>>> please request a hard-copy version.*
>>>
>>>
>>>
>>>
>>>
>>> *ü* Please consider the environment before printing this email.
>>>
>>> *Disclaimer: This message and any attachments transmitted with it
>>> contain confidential information and are intended solely for the use of the
>>> recipient and may be legally privileged information. If you are not the
>>> named addressee you should not disseminate, distribute or copy this e-mail
>>> or its attachments. Please notify the sender immediately by e-mail if you
>>> have received this message by mistake and permanently delete it from your
>>> system. No employee or agent is authorized to conclude any binding
>>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>>> without express written confirmation in hard copy. E-mail transmission
>>> cannot be guaranteed to be secure or error-free as information could be
>>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>>> recipient should check this email and any attachments for the presence of
>>> viruses. The sender therefore does not accept liability for any errors or
>>> omissions in the contents of this message or for any damage caused by any
>>> virus/worms transmitted by this email. If verification is required,
>>> please request a hard-copy version.*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Kenneth Nwaso <[email-masked]>
>>> *Sent:* 21 December 2019 12:57
>>> *To:* Stella Lee <[email-masked]>
>>> *Cc:* Yuri Myronov <[email-masked]>; Pinky Dechimo <
>>> [email-masked]>; [email-masked];
>>> [email-masked]
>>> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE
>>> : Nespresso - CitiZ Coffee Machine - Silver // Defective
>>>
>>>
>>>
>>> Dear Stella,
>>>
>>>
>>>
>>> Thank you for your email.
>>>
>>>
>>>
>>> Note that customer had already returned this item at our warehouse,
>>> advice if collection can proceed from our warehouse.
>>>
>>>
>>>
>>> Attached is the serial no. for this machine.
>>>
>>>
>>>
>>> For more details plz contact me on 0529686270
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> On Sat, Dec 21, 2019 at 12:45 PM Stella Lee <[email-masked]>
>>> wrote:
>>>
>>>
>>>
>>>
>>>
>>> Dear Nwaso,
>>>
>>>
>>>
>>> Greetings from Nespresso!
>>>
>>>
>>>
>>> Please share the below for us to proceed:
>>>
>>>
>>>
>>> ·         Machine serial number
>>>
>>> ·         Collection address
>>>
>>> ·         number to be contacted on collection.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Kindest Regards,
>>>
>>>
>>>
>>> *Emmanuel Milla *| Senior *Coffee Specialist*
>>>
>>> [image:
>>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
>>> Trading Company L.L.C.
>>>
>>> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>>>
>>> Dubai, United Arabs Emirates, P.O. Box 282445
>>>
>>> Tel: +971 4 408 5000
>>>
>>> 800NESPRESSO (800637773776)    www.buynespresso.com
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *ü* Please consider the environment before printing this email.
>>>
>>> *Disclaimer: This message and any attachments transmitted with it
>>> contain confidential information and are intended solely for the use of the
>>> recipient and may be legally privileged information. If you are not the
>>> named addressee you should not disseminate, distribute or copy this e-mail
>>> or its attachments. Please notify the sender immediately by e-mail if you
>>> have received this message by mistake and permanently delete it from your
>>> system. No employee or agent is authorized to conclude any binding
>>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>>> without express written confirmation in hard copy. E-mail transmission
>>> cannot be guaranteed to be secure or error-free as information could be
>>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>>> recipient should check this email and any attachments for the presence of
>>> viruses. The sender therefore does not accept liability for any errors or
>>> omissions in the contents of this message or for any damage caused by any
>>> virus/worms transmitted by this email. If verification is required,
>>> please request a hard-copy version.*
>>>
>>>
>>>
>>>
>>>
>>> *ü* Please consider the environment before printing this email.
>>>
>>> *Disclaimer: This message and any attachments transmitted with it
>>> contain confidential information and are intended solely for the use of the
>>> recipient and may be legally privileged information. If you are not the
>>> named addressee you should not disseminate, distribute or copy this e-mail
>>> or its attachments. Please notify the sender immediately by e-mail if you
>>> have received this message by mistake and permanently delete it from your
>>> system. No employee or agent is authorized to conclude any binding
>>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>>> without express written confirmation in hard copy. E-mail transmission
>>> cannot be guaranteed to be secure or error-free as information could be
>>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>>> recipient should check this email and any attachments for the presence of
>>> viruses. The sender therefore does not accept liability for any errors or
>>> omissions in the contents of this message or for any damage caused by any
>>> virus/worms transmitted by this email. If verification is required,
>>> please request a hard-copy version.*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Nespresso <[email-masked]>
>>> *Sent:* 21 December 2019 10:43
>>> *To:* Stella Lee <[email-masked]>
>>> *Subject:* FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
>>> Nespresso - CitiZ Coffee Machine - Silver // Defective
>>>
>>>
>>>
>>> FYA
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> *Mary Grace Mapalo | Senior Coffee Specialist*
>>>
>>>
>>>
>>> -----Original Message-----
>>>
>>> From: Kenneth Nwaso <[email-masked]>
>>> Received: 12/21/2019 10:28 AM
>>> To:
>>> [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
>>> Cc: customer care <[email-masked]>;Returns.fc <
>>> [email-masked]>
>>> Subject: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso
>>> - CitiZ Coffee Machine - Silver // Defective
>>>
>>>
>>>
>>> Hi Yuri and team,
>>>
>>>
>>>
>>> We would need a support on the subject matter after sales from the
>>> POMUMZ_DXB102860.
>>>
>>>
>>>
>>> Customer's Comments :Wen i first time I used it it start smoking and the
>>> smel bad
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Kindly advice on next steps to take. Attached customer's sales invoice
>>> for your reference.
>>>
>>> --
>>>
>>> *BEST REGARDS**...**✍*
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *BEST REGARDS**...**✍*
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *BEST REGARDS**...**✍*
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *BEST REGARDS**...**✍*
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *BEST REGARDS**...**✍*
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *BEST REGARDS**...**✍*
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *BEST REGARDS**...**✍*
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *BEST REGARDS**...**✍*
>>>
>>>
>>>
>>>
>>
>> --
>>
>>

--