Subject: Re: Order #700243627 // Sku :GTC-58457 // Intex - 8ft x 18In Seashore Buddies Snapset Pool // DAMAGED
From: Anas nazzal <[email-masked]>
To: Abdelmohsen basha <[email-masked]>, Abdul Moiz Ashraf <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, "Returns.fc" <[email-masked]>, "cc: customer care" <[email-masked]>, "to: Denmark A" <[email-masked]>
Date: Sun, 12 Jul 2020 11:23:27 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

KIndly assist with the below customer as she keeps calling to follow up.

Best regards,
Anas Nazzal

On Sun, Jul 12, 2020 at 9:27 AM Abdelmohsen basha <[email-masked]>
wrote:

> Dear Abdul Moiz,
>
> Please advise as per customer that there's a cut at one of the sides
> that's spilling water.
>
> Thanks
>
> ---------- Forwarded message ---------
> From: Mary Anne Agapito <[email-masked]>
> Date: Sat, 11 Jul 2020 at 10:32
> Subject: Re: Order #700243627 // Sku :GTC-58457 // Intex - 8ft x 18In
> Seashore Buddies Snapset Pool // DAMAGED
> To: Abdelmohsen basha <[email-masked]>
> Cc: Abdul Moiz Ashraf <[email-masked]>, Denmark A <
> [email-masked]>, customer care <[email-masked]>, Returns.fc <
> [email-masked]>, Alina D'Souza <[email-masked]>
>
>
> Hi Abdelmohsen,
>
> The customer called today and as per her, there is a cut on the left side
> so whenever she fill it up the water goes out.
>
> The cut is not that big but enough for the water to spill. It is just not
> showing on the picture.
>
> Please assist. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jul 9, 2020 at 11:54 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
>> @Alina D'Souza <[email-masked]>  Please inform the customer and
>> feed us back with the update.
>>
>> Thanks
>>
>> On Thu, 9 Jul 2020 at 11:08, Abdul Moiz Ashraf <[email-masked]>
>> wrote:
>>
>>> It is not a damage, Advise the customer to fill the water to the maximum
>>> in the pool.
>>>
>>> Thanks & Regards,
>>>
>>>
>>>
>>> *Abdul Moiz *
>>>
>>> *Mobile Number : +971 55 3996788 *
>>>
>>> *Office Address: Deira, Dubai.*
>>>
>>>
>>> ------------------------------
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Thursday, July 9, 2020 9:18 AM
>>> *To:* Abdul Moiz Ashraf <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>> Abdelmohsen basha <[email-masked]>
>>> *Subject:* Order #700243627 // Sku :GTC-58457 // Intex - 8ft x 18In
>>> Seashore Buddies Snapset Pool // DAMAGED
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>> Customer comment : DAMAGED
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>