Subject: Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso - CitiZ Coffee Machine - Silver // Defective
From: Denmark A <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Abdelmohsen basha <[email-masked]>, "Asad ." <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>, Kenneth Nwaso <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sun, 12 Jul 2020 10:35:39 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mohamed,

We haven't received this order yet.

Regards,
Den mark

On Sun, Jul 12, 2020 at 10:32 AM Mohamed Magdy <[email-masked]>
wrote:

> @Denmark A <[email-masked]> ...Please advise if we have received
> the item back to us and it was delivered or not and if we have it please
> create a CRa and accept the item for the customer.
>
> +Abdelmohsen basha <[email-masked]>
>
> On Thu, Jul 9, 2020 at 5:07 PM <[email-masked]> wrote:
>
>> Hi All,
>>
>> New order # 700246185. Approved by Ekta.
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* [email-masked] <[email-masked]>
>> *Sent:* Thursday, July 9, 2020 4:29 PM
>> *To:* 'Mohamed Magdy' <[email-masked]>; 'Asad .' <
>> [email-masked]>
>> *Cc:* [email-masked]; 'Mary Anne Agapito' <[email-masked]>;
>> 'Alina D'Souza' <[email-masked]>; 'Mostafa saad' <
>> [email-masked]>; 'Denmark A' <[email-masked]>; 'Kenneth
>> Nwaso' <[email-masked]>; [email-masked]
>> *Subject:* RE: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
>> Nespresso - CitiZ Coffee Machine - Silver // Defective
>> *Importance:* High
>>
>>
>>
>>
>>
>> Hi @Asad . <[email-masked]> , @Mohamed Magdy <[email-masked]>,
>>
>>
>>
>> Please check the below and advise.
>>
>> This is a product return with a CRA that was closed.
>>
>> We attempted to reship the item once in December 2019 and it was not
>> delivered and was returned to WH.
>>
>> Since them we have not attempted to reship and the item is in the WH.
>>
>> Customer has been chasing us for her item for the past 6 month and
>> neither return nor WH can help.
>>
>> We need to provide a solution ASAP
>>
>>
>>
>> SKU: PRFT-C113-ME-SI-NE
>>
>> Order # 700203012
>>
>> CRA_AR_RE9224
>>
>> Reship number : 1000005409905
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Wednesday, July 8, 2020 2:35 PM
>> *To:* Mohamed Magdy <[email-masked]>; Mostafa saad <
>> [email-masked]>; Denmark A <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; [email-masked]
>> *Cc:* [email-masked]; Mary Anne Agapito <[email-masked]>
>> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
>> Nespresso - CitiZ Coffee Machine - Silver // Defective
>>
>>
>>
>> Hi Magdy / Mostafa,
>>
>>
>>
>> The item was repaired and attempted to be reshipped in DEC 2019
>>
>>
>>
>> Since then the item is in our warehouse and not been shipped to the
>> customer. Need your assistance on the case.
>>
>>
>>
>> The cra is already closed stating reshipped since December.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Sun, Jun 28, 2020 at 3:20 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team.
>>
>>
>>
>> The customer refused to receive the item that was reshipped last time.
>>
>>
>>
>> Please reship it asap, already explained to the customer that there is no
>> issue on the item.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Dec 24, 2019 at 10:52 AM Kenneth Nwaso <[email-masked]>
>> wrote:
>>
>> Dear Stella,
>>
>>
>>
>> We have received this item reship to customer would proceed immediately.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> On Tue, Dec 24, 2019 at 9:36 PM Kenneth Nwaso <[email-masked]>
>> wrote:
>>
>> Dear Stella,
>>
>>
>>
>> Thank you so much for the update.
>>
>>
>>
>> Kindly proceed with this reship to our warehouse.
>>
>>
>>
>>
>>
>>
>>
>> On Mon, Dec 23, 2019 at 7:08 PM Stella Lee <[email-masked]>
>> wrote:
>>
>> Dear Mr. Nwaso,
>>
>>
>>
>> Greetings from Nespresso,
>>
>>
>>
>> The below machine has been inspected and it is actually working properly,
>> no trouble found.
>>
>>
>>
>> Please be advised of machine delivery within the next 2 working days.
>>
>>
>>
>>
>>
>> Best Regards,
>>
>>
>>
>>
>>
>> *Emmanuel Milla *| [image:
>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Senior
>> Coffee Specialist
>>
>> [image:
>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]*Perfetto
>> Trading Company L.L.C.  *
>>
>> Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
>>
>> Dubai, United Arabs Emirates, P.O. Box 282445
>>
>> Tel: +971 4 408 5000
>>
>> 800NESPRESSO (800637773776)    www.buynespresso.com
>>
>>
>>
>>
>>
>>
>>
>>
>> *ü* Please consider the environment before printing this email.
>>
>> *Disclaimer: This message and any attachments transmitted with it contain
>> confidential information and are intended solely for the use of the
>> recipient and may be legally privileged information. If you are not the
>> named addressee you should not disseminate, distribute or copy this e-mail
>> or its attachments. Please notify the sender immediately by e-mail if you
>> have received this message by mistake and permanently delete it from your
>> system. No employee or agent is authorized to conclude any binding
>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>> without express written confirmation in hard copy. E-mail transmission
>> cannot be guaranteed to be secure or error-free as information could be
>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>> recipient should check this email and any attachments for the presence of
>> viruses. The sender therefore does not accept liability for any errors or
>> omissions in the contents of this message or for any damage caused by any
>> virus/worms transmitted by this email. If verification is required,
>> please request a hard-copy*
>>
>>
>>
>>
>>
>>
>>
>> *From:* Kenneth Nwaso <[email-masked]>
>> *Sent:* 22 December 2019 11:10
>> *To:* Stella Lee <[email-masked]>
>> *Cc:* Yuri Myronov <[email-masked]>; Pinky Dechimo <
>> [email-masked]>; [email-masked];
>> [email-masked]
>> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
>> Nespresso - CitiZ Coffee Machine - Silver // Defective
>>
>>
>>
>> + one more attachement
>>
>>
>>
>> On Sun, Dec 22, 2019 at 11:07 AM Kenneth Nwaso <[email-masked]>
>> wrote:
>>
>> Dear Stella,
>>
>>
>>
>> This is to let you know that this item was collected from our warehouse
>> today by your driver.
>>
>>
>>
>> Find attachments for your reference.
>>
>>
>>
>>
>>
>> On Sat, Dec 21, 2019 at 1:28 PM Kenneth Nwaso <[email-masked]>
>> wrote:
>>
>> Noted with thanks.
>>
>>
>>
>> On Sat, Dec 21, 2019 at 1:18 PM Stella Lee <[email-masked]>
>> wrote:
>>
>>
>>
>>
>>
>> Dear Mr. Nwaso,
>>
>>
>>
>> Well noted, please be advised of the machine collection within the next 2
>> working days.
>>
>>
>>
>>
>>
>> Kindest Regards,
>>
>>
>>
>> *Emmanuel Milla *| Senior *Coffee Specialist*
>>
>> [image:
>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
>> Trading Company L.L.C.
>>
>> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>>
>> Dubai, United Arabs Emirates, P.O. Box 282445
>>
>> Tel: +971 4 408 5000
>>
>> 800NESPRESSO (800637773776)    www.buynespresso.com
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *ü* Please consider the environment before printing this email.
>>
>> *Disclaimer: This message and any attachments transmitted with it contain
>> confidential information and are intended solely for the use of the
>> recipient and may be legally privileged information. If you are not the
>> named addressee you should not disseminate, distribute or copy this e-mail
>> or its attachments. Please notify the sender immediately by e-mail if you
>> have received this message by mistake and permanently delete it from your
>> system. No employee or agent is authorized to conclude any binding
>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>> without express written confirmation in hard copy. E-mail transmission
>> cannot be guaranteed to be secure or error-free as information could be
>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>> recipient should check this email and any attachments for the presence of
>> viruses. The sender therefore does not accept liability for any errors or
>> omissions in the contents of this message or for any damage caused by any
>> virus/worms transmitted by this email. If verification is required,
>> please request a hard-copy version.*
>>
>>
>>
>>
>>
>> *ü* Please consider the environment before printing this email.
>>
>> *Disclaimer: This message and any attachments transmitted with it contain
>> confidential information and are intended solely for the use of the
>> recipient and may be legally privileged information. If you are not the
>> named addressee you should not disseminate, distribute or copy this e-mail
>> or its attachments. Please notify the sender immediately by e-mail if you
>> have received this message by mistake and permanently delete it from your
>> system. No employee or agent is authorized to conclude any binding
>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>> without express written confirmation in hard copy. E-mail transmission
>> cannot be guaranteed to be secure or error-free as information could be
>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>> recipient should check this email and any attachments for the presence of
>> viruses. The sender therefore does not accept liability for any errors or
>> omissions in the contents of this message or for any damage caused by any
>> virus/worms transmitted by this email. If verification is required,
>> please request a hard-copy version.*
>>
>>
>>
>>
>>
>> *From:* Kenneth Nwaso <[email-masked]>
>> *Sent:* 21 December 2019 13:08
>> *To:* Stella Lee <[email-masked]>
>> *Cc:* Yuri Myronov <[email-masked]>; Pinky Dechimo <
>> [email-masked]>; [email-masked];
>> [email-masked]
>> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
>> Nespresso - CitiZ Coffee Machine - Silver // Defective
>>
>>
>>
>> Dear Stella,
>>
>>
>>
>> Our warehouse is located at DIP2 opposite Dubai refreshment (Pepsi),
>> Street no.56 First compound by the left.
>>
>>
>>
>> Find attached google map for more reference.
>>
>>
>> https://www.google.com/maps/place/Mumzworld+Warehouse/@24.9728013,55.1933645,17z/data=!3m1!4b1!4m13!1m7!3m6!1s0x0:0x0!2zMjTCsDU4JzIyLjEiTiA1NcKwMTEnNDQuNSJF!3b1!8m2!3d24.9728135!4d55.1956927!3m4!1s0x3e5f7339458195bb:0xc940a88a371d873c!8m2!3d24.9728013!4d55.1955532?hl=en
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Sat, Dec 21, 2019 at 1:00 PM Stella Lee <[email-masked]>
>> wrote:
>>
>>
>>
>>
>>
>> Dear Mr. Nwaso,
>>
>>
>>
>> Please share your warehouse address for us to proceed.
>>
>>
>>
>>
>>
>> Kindest Regards,
>>
>>
>>
>> *Emmanuel Milla *| Senior *Coffee Specialist*
>>
>> [image:
>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
>> Trading Company L.L.C.
>>
>> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>>
>> Dubai, United Arabs Emirates, P.O. Box 282445
>>
>> Tel: +971 4 408 5000
>>
>> 800NESPRESSO (800637773776)    www.buynespresso.com
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *ü* Please consider the environment before printing this email.
>>
>> *Disclaimer: This message and any attachments transmitted with it contain
>> confidential information and are intended solely for the use of the
>> recipient and may be legally privileged information. If you are not the
>> named addressee you should not disseminate, distribute or copy this e-mail
>> or its attachments. Please notify the sender immediately by e-mail if you
>> have received this message by mistake and permanently delete it from your
>> system. No employee or agent is authorized to conclude any binding
>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>> without express written confirmation in hard copy. E-mail transmission
>> cannot be guaranteed to be secure or error-free as information could be
>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>> recipient should check this email and any attachments for the presence of
>> viruses. The sender therefore does not accept liability for any errors or
>> omissions in the contents of this message or for any damage caused by any
>> virus/worms transmitted by this email. If verification is required,
>> please request a hard-copy version.*
>>
>>
>>
>>
>>
>> *ü* Please consider the environment before printing this email.
>>
>> *Disclaimer: This message and any attachments transmitted with it contain
>> confidential information and are intended solely for the use of the
>> recipient and may be legally privileged information. If you are not the
>> named addressee you should not disseminate, distribute or copy this e-mail
>> or its attachments. Please notify the sender immediately by e-mail if you
>> have received this message by mistake and permanently delete it from your
>> system. No employee or agent is authorized to conclude any binding
>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>> without express written confirmation in hard copy. E-mail transmission
>> cannot be guaranteed to be secure or error-free as information could be
>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>> recipient should check this email and any attachments for the presence of
>> viruses. The sender therefore does not accept liability for any errors or
>> omissions in the contents of this message or for any damage caused by any
>> virus/worms transmitted by this email. If verification is required,
>> please request a hard-copy version.*
>>
>>
>>
>>
>>
>> *From:* Kenneth Nwaso <[email-masked]>
>> *Sent:* 21 December 2019 12:57
>> *To:* Stella Lee <[email-masked]>
>> *Cc:* Yuri Myronov <[email-masked]>; Pinky Dechimo <
>> [email-masked]>; [email-masked];
>> [email-masked]
>> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
>> Nespresso - CitiZ Coffee Machine - Silver // Defective
>>
>>
>>
>> Dear Stella,
>>
>>
>>
>> Thank you for your email.
>>
>>
>>
>> Note that customer had already returned this item at our warehouse,
>> advice if collection can proceed from our warehouse.
>>
>>
>>
>> Attached is the serial no. for this machine.
>>
>>
>>
>> For more details plz contact me on 0529686270
>>
>>
>>
>> Thank you.
>>
>>
>>
>> On Sat, Dec 21, 2019 at 12:45 PM Stella Lee <[email-masked]>
>> wrote:
>>
>>
>>
>>
>>
>> Dear Nwaso,
>>
>>
>>
>> Greetings from Nespresso!
>>
>>
>>
>> Please share the below for us to proceed:
>>
>>
>>
>> ·         Machine serial number
>>
>> ·         Collection address
>>
>> ·         number to be contacted on collection.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Kindest Regards,
>>
>>
>>
>> *Emmanuel Milla *| Senior *Coffee Specialist*
>>
>> [image:
>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
>> Trading Company L.L.C.
>>
>> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>>
>> Dubai, United Arabs Emirates, P.O. Box 282445
>>
>> Tel: +971 4 408 5000
>>
>> 800NESPRESSO (800637773776)    www.buynespresso.com
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *ü* Please consider the environment before printing this email.
>>
>> *Disclaimer: This message and any attachments transmitted with it contain
>> confidential information and are intended solely for the use of the
>> recipient and may be legally privileged information. If you are not the
>> named addressee you should not disseminate, distribute or copy this e-mail
>> or its attachments. Please notify the sender immediately by e-mail if you
>> have received this message by mistake and permanently delete it from your
>> system. No employee or agent is authorized to conclude any binding
>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>> without express written confirmation in hard copy. E-mail transmission
>> cannot be guaranteed to be secure or error-free as information could be
>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>> recipient should check this email and any attachments for the presence of
>> viruses. The sender therefore does not accept liability for any errors or
>> omissions in the contents of this message or for any damage caused by any
>> virus/worms transmitted by this email. If verification is required,
>> please request a hard-copy version.*
>>
>>
>>
>>
>>
>> *ü* Please consider the environment before printing this email.
>>
>> *Disclaimer: This message and any attachments transmitted with it contain
>> confidential information and are intended solely for the use of the
>> recipient and may be legally privileged information. If you are not the
>> named addressee you should not disseminate, distribute or copy this e-mail
>> or its attachments. Please notify the sender immediately by e-mail if you
>> have received this message by mistake and permanently delete it from your
>> system. No employee or agent is authorized to conclude any binding
>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>> without express written confirmation in hard copy. E-mail transmission
>> cannot be guaranteed to be secure or error-free as information could be
>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>> recipient should check this email and any attachments for the presence of
>> viruses. The sender therefore does not accept liability for any errors or
>> omissions in the contents of this message or for any damage caused by any
>> virus/worms transmitted by this email. If verification is required,
>> please request a hard-copy version.*
>>
>>
>>
>>
>>
>> *From:* Nespresso <[email-masked]>
>> *Sent:* 21 December 2019 10:43
>> *To:* Stella Lee <[email-masked]>
>> *Subject:* FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
>> Nespresso - CitiZ Coffee Machine - Silver // Defective
>>
>>
>>
>> FYA
>>
>> Best Regards,
>>
>>
>>
>> *Mary Grace Mapalo | Senior Coffee Specialist*
>>
>>
>>
>> -----Original Message-----
>>
>> From: Kenneth Nwaso <[email-masked]>
>> Received: 12/21/2019 10:28 AM
>> To:
>> [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
>> Cc: customer care <[email-masked]>;Returns.fc <
>> [email-masked]>
>> Subject: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso
>> - CitiZ Coffee Machine - Silver // Defective
>>
>>
>>
>> Hi Yuri and team,
>>
>>
>>
>> We would need a support on the subject matter after sales from the
>> POMUMZ_DXB102860.
>>
>>
>>
>> Customer's Comments :Wen i first time I used it it start smoking and the
>> smel bad
>>
>>
>>
>>
>>
>>
>>
>> Kindly advice on next steps to take. Attached customer's sales invoice
>> for your reference.
>>
>> --
>>
>> *BEST REGARDS**...**✍*
>>
>>
>>
>>
>>
>>
>> --
>>
>> *BEST REGARDS**...**✍*
>>
>>
>>
>>
>>
>>
>> --
>>
>> *BEST REGARDS**...**✍*
>>
>>
>>
>>
>>
>>
>> --
>>
>> *BEST REGARDS**...**✍*
>>
>>
>>
>>
>>
>>
>> --
>>
>> *BEST REGARDS**...**✍*
>>
>>
>>
>>
>>
>>
>> --
>>
>> *BEST REGARDS**...**✍*
>>
>>
>>
>>
>>
>>
>> --
>>
>> *BEST REGARDS**...**✍*
>>
>>
>>
>>
>>
>>
>> --
>>
>> *BEST REGARDS**...**✍*
>>
>>
>>
>>
>
> --
>
>