Subject: Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso - CitiZ Coffee Machine - Silver // Defective
From: Mohamed Magdy <[email-masked]>
To: Radwa Ali <[email-masked]>, Abdelmohsen basha <[email-masked]>
Cc: "Asad ." <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>, Denmark A <[email-masked]>, Kenneth Nwaso <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sun, 12 Jul 2020 10:32:23 +0400
List-Id: <ccteam.mumzworld.com>

@Denmark A <[email-masked]> ...Please advise if we have received the
item back to us and it was delivered or not and if we have it please create
a CRa and accept the item for the customer.

+Abdelmohsen basha <[email-masked]>

On Thu, Jul 9, 2020 at 5:07 PM <[email-masked]> wrote:

> Hi All,
>
> New order # 700246185. Approved by Ekta.
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Thursday, July 9, 2020 4:29 PM
> *To:* 'Mohamed Magdy' <[email-masked]>; 'Asad .' <
> [email-masked]>
> *Cc:* [email-masked]; 'Mary Anne Agapito' <[email-masked]>;
> 'Alina D'Souza' <[email-masked]>; 'Mostafa saad' <
> [email-masked]>; 'Denmark A' <[email-masked]>; 'Kenneth
> Nwaso' <[email-masked]>; [email-masked]
> *Subject:* RE: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
> Nespresso - CitiZ Coffee Machine - Silver // Defective
> *Importance:* High
>
>
>
>
>
> Hi @Asad . <[email-masked]> , @Mohamed Magdy <[email-masked]>,
>
>
>
> Please check the below and advise.
>
> This is a product return with a CRA that was closed.
>
> We attempted to reship the item once in December 2019 and it was not
> delivered and was returned to WH.
>
> Since them we have not attempted to reship and the item is in the WH.
>
> Customer has been chasing us for her item for the past 6 month and neither
> return nor WH can help.
>
> We need to provide a solution ASAP
>
>
>
> SKU: PRFT-C113-ME-SI-NE
>
> Order # 700203012
>
> CRA_AR_RE9224
>
> Reship number : 1000005409905
>
>
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Wednesday, July 8, 2020 2:35 PM
> *To:* Mohamed Magdy <[email-masked]>; Mostafa saad <
> [email-masked]>; Denmark A <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; [email-masked]
> *Cc:* [email-masked]; Mary Anne Agapito <[email-masked]>
> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
> Nespresso - CitiZ Coffee Machine - Silver // Defective
>
>
>
> Hi Magdy / Mostafa,
>
>
>
> The item was repaired and attempted to be reshipped in DEC 2019
>
>
>
> Since then the item is in our warehouse and not been shipped to the
> customer. Need your assistance on the case.
>
>
>
> The cra is already closed stating reshipped since December.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sun, Jun 28, 2020 at 3:20 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team.
>
>
>
> The customer refused to receive the item that was reshipped last time.
>
>
>
> Please reship it asap, already explained to the customer that there is no
> issue on the item.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Dec 24, 2019 at 10:52 AM Kenneth Nwaso <[email-masked]>
> wrote:
>
> Dear Stella,
>
>
>
> We have received this item reship to customer would proceed immediately.
>
>
>
> Thank you.
>
>
>
> On Tue, Dec 24, 2019 at 9:36 PM Kenneth Nwaso <[email-masked]>
> wrote:
>
> Dear Stella,
>
>
>
> Thank you so much for the update.
>
>
>
> Kindly proceed with this reship to our warehouse.
>
>
>
>
>
>
>
> On Mon, Dec 23, 2019 at 7:08 PM Stella Lee <[email-masked]>
> wrote:
>
> Dear Mr. Nwaso,
>
>
>
> Greetings from Nespresso,
>
>
>
> The below machine has been inspected and it is actually working properly,
> no trouble found.
>
>
>
> Please be advised of machine delivery within the next 2 working days.
>
>
>
>
>
> Best Regards,
>
>
>
>
>
> *Emmanuel Milla *| [image:
> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Senior
> Coffee Specialist
>
> [image:
> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]*Perfetto
> Trading Company L.L.C.  *
>
> Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
>
> Dubai, United Arabs Emirates, P.O. Box 282445
>
> Tel: +971 4 408 5000
>
> 800NESPRESSO (800637773776)    www.buynespresso.com
>
>
>
>
>
>
>
>
> *ü* Please consider the environment before printing this email.
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy*
>
>
>
>
>
>
>
> *From:* Kenneth Nwaso <[email-masked]>
> *Sent:* 22 December 2019 11:10
> *To:* Stella Lee <[email-masked]>
> *Cc:* Yuri Myronov <[email-masked]>; Pinky Dechimo <
> [email-masked]>; [email-masked];
> [email-masked]
> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
> Nespresso - CitiZ Coffee Machine - Silver // Defective
>
>
>
> + one more attachement
>
>
>
> On Sun, Dec 22, 2019 at 11:07 AM Kenneth Nwaso <[email-masked]>
> wrote:
>
> Dear Stella,
>
>
>
> This is to let you know that this item was collected from our warehouse
> today by your driver.
>
>
>
> Find attachments for your reference.
>
>
>
>
>
> On Sat, Dec 21, 2019 at 1:28 PM Kenneth Nwaso <[email-masked]>
> wrote:
>
> Noted with thanks.
>
>
>
> On Sat, Dec 21, 2019 at 1:18 PM Stella Lee <[email-masked]>
> wrote:
>
>
>
>
>
> Dear Mr. Nwaso,
>
>
>
> Well noted, please be advised of the machine collection within the next 2
> working days.
>
>
>
>
>
> Kindest Regards,
>
>
>
> *Emmanuel Milla *| Senior *Coffee Specialist*
>
> [image:
> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
> Trading Company L.L.C.
>
> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>
> Dubai, United Arabs Emirates, P.O. Box 282445
>
> Tel: +971 4 408 5000
>
> 800NESPRESSO (800637773776)    www.buynespresso.com
>
>
>
>
>
>
>
>
>
> *ü* Please consider the environment before printing this email.
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version.*
>
>
>
>
>
> *ü* Please consider the environment before printing this email.
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version.*
>
>
>
>
>
> *From:* Kenneth Nwaso <[email-masked]>
> *Sent:* 21 December 2019 13:08
> *To:* Stella Lee <[email-masked]>
> *Cc:* Yuri Myronov <[email-masked]>; Pinky Dechimo <
> [email-masked]>; [email-masked];
> [email-masked]
> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
> Nespresso - CitiZ Coffee Machine - Silver // Defective
>
>
>
> Dear Stella,
>
>
>
> Our warehouse is located at DIP2 opposite Dubai refreshment (Pepsi),
> Street no.56 First compound by the left.
>
>
>
> Find attached google map for more reference.
>
>
> https://www.google.com/maps/place/Mumzworld+Warehouse/@24.9728013,55.1933645,17z/data=!3m1!4b1!4m13!1m7!3m6!1s0x0:0x0!2zMjTCsDU4JzIyLjEiTiA1NcKwMTEnNDQuNSJF!3b1!8m2!3d24.9728135!4d55.1956927!3m4!1s0x3e5f7339458195bb:0xc940a88a371d873c!8m2!3d24.9728013!4d55.1955532?hl=en
>
>
>
>
>
>
>
>
>
>
>
>
>
> On Sat, Dec 21, 2019 at 1:00 PM Stella Lee <[email-masked]>
> wrote:
>
>
>
>
>
> Dear Mr. Nwaso,
>
>
>
> Please share your warehouse address for us to proceed.
>
>
>
>
>
> Kindest Regards,
>
>
>
> *Emmanuel Milla *| Senior *Coffee Specialist*
>
> [image:
> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
> Trading Company L.L.C.
>
> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>
> Dubai, United Arabs Emirates, P.O. Box 282445
>
> Tel: +971 4 408 5000
>
> 800NESPRESSO (800637773776)    www.buynespresso.com
>
>
>
>
>
>
>
>
>
> *ü* Please consider the environment before printing this email.
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version.*
>
>
>
>
>
> *ü* Please consider the environment before printing this email.
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version.*
>
>
>
>
>
> *From:* Kenneth Nwaso <[email-masked]>
> *Sent:* 21 December 2019 12:57
> *To:* Stella Lee <[email-masked]>
> *Cc:* Yuri Myronov <[email-masked]>; Pinky Dechimo <
> [email-masked]>; [email-masked];
> [email-masked]
> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
> Nespresso - CitiZ Coffee Machine - Silver // Defective
>
>
>
> Dear Stella,
>
>
>
> Thank you for your email.
>
>
>
> Note that customer had already returned this item at our warehouse, advice
> if collection can proceed from our warehouse.
>
>
>
> Attached is the serial no. for this machine.
>
>
>
> For more details plz contact me on 0529686270
>
>
>
> Thank you.
>
>
>
> On Sat, Dec 21, 2019 at 12:45 PM Stella Lee <[email-masked]>
> wrote:
>
>
>
>
>
> Dear Nwaso,
>
>
>
> Greetings from Nespresso!
>
>
>
> Please share the below for us to proceed:
>
>
>
> ·         Machine serial number
>
> ·         Collection address
>
> ·         number to be contacted on collection.
>
>
>
>
>
>
>
>
>
> Kindest Regards,
>
>
>
> *Emmanuel Milla *| Senior *Coffee Specialist*
>
> [image:
> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
> Trading Company L.L.C.
>
> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>
> Dubai, United Arabs Emirates, P.O. Box 282445
>
> Tel: +971 4 408 5000
>
> 800NESPRESSO (800637773776)    www.buynespresso.com
>
>
>
>
>
>
>
>
>
> *ü* Please consider the environment before printing this email.
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version.*
>
>
>
>
>
> *ü* Please consider the environment before printing this email.
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version.*
>
>
>
>
>
> *From:* Nespresso <[email-masked]>
> *Sent:* 21 December 2019 10:43
> *To:* Stella Lee <[email-masked]>
> *Subject:* FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
> Nespresso - CitiZ Coffee Machine - Silver // Defective
>
>
>
> FYA
>
> Best Regards,
>
>
>
> *Mary Grace Mapalo | Senior Coffee Specialist*
>
>
>
> -----Original Message-----
>
> From: Kenneth Nwaso <[email-masked]>
> Received: 12/21/2019 10:28 AM
> To:
> [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
> Cc: customer care <[email-masked]>;Returns.fc <
> [email-masked]>
> Subject: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso -
> CitiZ Coffee Machine - Silver // Defective
>
>
>
> Hi Yuri and team,
>
>
>
> We would need a support on the subject matter after sales from the
> POMUMZ_DXB102860.
>
>
>
> Customer's Comments :Wen i first time I used it it start smoking and the
> smel bad
>
>
>
>
>
>
>
> Kindly advice on next steps to take. Attached customer's sales invoice for
> your reference.
>
> --
>
> *BEST REGARDS**...**✍*
>
>
>
>
>
>
> --
>
> *BEST REGARDS**...**✍*
>
>
>
>
>
>
> --
>
> *BEST REGARDS**...**✍*
>
>
>
>
>
>
> --
>
> *BEST REGARDS**...**✍*
>
>
>
>
>
>
> --
>
> *BEST REGARDS**...**✍*
>
>
>
>
>
>
> --
>
> *BEST REGARDS**...**✍*
>
>
>
>
>
>
> --
>
> *BEST REGARDS**...**✍*
>
>
>
>
>
>
> --
>
> *BEST REGARDS**...**✍*
>
>
>
>

--