Subject: Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
From: "'David Nunes' via customer care" <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Denmark A <[email-masked]>, Mukhtar Westborn <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>, Samran Iftikhar <[email-masked]>, Warehouse <[email-masked]>, Alex Samuel <[email-masked]>, Amir Westborn <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mark Anthony Laraga <[email-masked]>
Date: Sun, 12 Jul 2020 09:47:38 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mohamed,

The driver will hand over the same to your warehouse today, Kindly check
with your warehouse team.

Thanks & Regards,

*David Nunes : Logistic Coordinator*
m +971 (55) 2355007  e s <[email-masked]>[email-masked]

Total Freight International L.L.C
Head Office   Branch Office & Warehouse
PO Box 50379, Dubai, U.A.E.   Dubai World Central
*t* +971 4 813 3000 / 3525214   Dubai Airport - Terminal 1
*f* +971 4 351 9925   Dubai Airport - Terminal 2
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On Sun, Jul 12, 2020 at 9:14 AM Mohamed Magdy <[email-masked]> wrote:

> Dear All,
>
> PLease advise when we can have the replacement for the customer?
>
> Thanks
>
> On Sat, Jul 11, 2020 at 3:53 PM Denmark A <[email-masked]> wrote:
>
>> Dear Mukhtar,
>>
>> Thank you for your email.
>>
>> POMUMZ_DXB211695
>>
>> Regards,
>> Den mark
>>
>> On Sat, Jul 11, 2020 at 3:50 PM Mukhtar Westborn <[email-masked]>
>> wrote:
>>
>>> Hi Denmark,
>>>
>>> Apologies for delay,
>>>
>>> Please share the P O number to enable us to send a replacement stand in
>>> the next delivery.
>>>
>>> @ Alex / David : Please send *"Little Gem Rocking Stand Dove Grey"*  as
>>> replacement for defective once the order number is confirmed.
>>>
>>> Regards,
>>> Mukhtar
>>>
>>> On Sat, Jul 11, 2020 at 3:11 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Abigail,
>>>>
>>>> Still did not yet receive the replacement, and still the item is with
>>>> us. The customer is following up.
>>>>
>>>> Regards,
>>>>
>>>> On Sun, Jun 28, 2020 at 10:58 AM Abigail Nicole Capinpin <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>>
>>>>>
>>>>> To close this issue, vendor confirmed that they will replace it with a
>>>>> new one and we shall return the defective item. Please close this issue
>>>>> asap to avoid customer complaints.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> *Abigail Capinpin*
>>>>> Junior Buyer
>>>>>
>>>>> *P* +971 4 433 9455
>>>>> *E* [email-masked]
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A <[email-masked]>
>>>>> *Sent:* Saturday, June 27, 2020 9:06 AM
>>>>> *To:* Mukhtar Westborn <[email-masked]>
>>>>> *Cc:* Samran Iftikhar <[email-masked]>; David Nunes <
>>>>> [email-masked]>; Warehouse <[email-masked]>; Alex
>>>>> Samuel <[email-masked]>; Amir Westborn <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>>> [email-masked]>; Mark Anthony Laraga <[email-masked]>;
>>>>> Mohamed Magdy <[email-masked]>; Abigail Nicole Capinpin <
>>>>> [email-masked]>
>>>>> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder
>>>>> Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>>>>>
>>>>>
>>>>>
>>>>> Dear Mukhtar,
>>>>>
>>>>>
>>>>>
>>>>> Apologies for the late reply, as per customer.
>>>>>
>>>>>
>>>>>
>>>>> Comments :I got the wood stick 2 one is big and the other one is small
>>>>> so it can fit but the other one is big .
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 24, 2020 at 5:13 PM Abigail Nicole Capinpin <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Please confirm if vendor can deliver a new stand then the defective
>>>>> one will be sent back to them along with other returns by month-end.
>>>>>
>>>>>
>>>>>
>>>>> @Samran <[email-masked]> – Fyi for this return item.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> *Abigail Capinpin*
>>>>> Junior Buyer
>>>>>
>>>>> *P* +971 4 433 9455
>>>>> *E* [email-masked]
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Mukhtar Westborn <[email-masked]>
>>>>> *Sent:* Wednesday, June 24, 2020 5:06 PM
>>>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>>>> *Cc:* Denmark A <[email-masked]>; David Nunes <
>>>>> [email-masked]>; Warehouse <[email-masked]>; Alex
>>>>> Samuel <[email-masked]>; Amir Westborn <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Mark
>>>>> Anthony Laraga <[email-masked]>; Mohamed Magdy <
>>>>> [email-masked]>
>>>>> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder
>>>>> Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>>>>>
>>>>>
>>>>>
>>>>> Hi Abigail,
>>>>>
>>>>>
>>>>>
>>>>> I did suggested that in my reply earlier.
>>>>>
>>>>> Will send you new stand to replace with defective one.
>>>>>
>>>>>
>>>>>
>>>>> If you confirm, i will send stand to your warehouse in next delivery.
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mukhtar
>>>>>
>>>>>
>>>>>
>>>>> On Wed, 24 Jun 2020, 4:10 pm Abigail Nicole Capinpin, <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Mukthar,
>>>>>
>>>>>
>>>>>
>>>>> If I may jump in - can you please issue a replacement so the team can
>>>>> send it to the customer and send you the defective item by end of the month
>>>>> along with other returns?
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> *Abigail Capinpin*
>>>>> Junior Buyer
>>>>>
>>>>> *P* +971 4 433 9455
>>>>> *E* [email-masked]
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A <[email-masked]>
>>>>> *Sent:* Wednesday, June 24, 2020 4:05 PM
>>>>> *To:* Mukhtar Westborn <[email-masked]>
>>>>> *Cc:* David Nunes <[email-masked]>; Warehouse <
>>>>> [email-masked]>; Alex Samuel <[email-masked]>;
>>>>> Amir Westborn <[email-masked]>; customer care <
>>>>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>>>>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
>>>>> Mark Anthony Laraga <[email-masked]>; Mohamed Magdy <
>>>>> [email-masked]>; Abigail Nicole Capinpin <
>>>>> [email-masked]>
>>>>> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder
>>>>> Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>>>>>
>>>>>
>>>>>
>>>>> Dear Mukhtar,
>>>>>
>>>>>
>>>>>
>>>>> Do we have any other option to gratify the customer needs? Is it
>>>>> possible for you to give a Credit Note?
>>>>>
>>>>>
>>>>>
>>>>> @Mohamed Magdy <[email-masked]> Please assist.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 24, 2020 at 3:09 PM Mukhtar Westborn <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Our warehouse is Total Freight International, FB 70, DWC.
>>>>>
>>>>>
>>>>>
>>>>> Please note this is a restricted area and your courier guy will need
>>>>> gate pass to enter. We have already discussed with your logistics team to
>>>>> send all return items in one shipment only by the end of each month. It is
>>>>> difficult for us to issue separate gate passes for every return.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Mukhtar
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 24, 2020 at 2:09 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Mukhtar,
>>>>>
>>>>>
>>>>>
>>>>> As per customer .
>>>>>
>>>>>
>>>>>
>>>>> :I got the wood stick. There are 2 one is big and the other one is
>>>>> small so it can fit but the other one is big .
>>>>>
>>>>>
>>>>>
>>>>> Please accept the item so that you can further investigate it, share
>>>>> us with your complete address and contact person details to whom we will
>>>>> hand over the item .
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 24, 2020 at 2:00 PM Mukhtar Westborn <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Denmark,
>>>>>
>>>>>
>>>>>
>>>>> If there is a problem only in stand,  we can send you a new stand to
>>>>> replace it with the defective one.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Mukhtar
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 24, 2020 at 1:21 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation.
>>>>>
>>>>>
>>>>>
>>>>> Return Reason:missing_part_or_pieces
>>>>> Comments :I got the wood stick there is 2 one is big and the other one
>>>>> is small so it can fit but the other one is big .
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Regards,*
>>>>>
>>>>>
>>>>>
>>>>> *Mukhtar Shaikh*
>>>>>
>>>>> *Business Development Manager *
>>>>>
>>>>> *Westborn Ltd.*
>>>>>
>>>>> *Unit 16 *
>>>>>
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>>>>>
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>>>>>
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>>>>>
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>>>>>
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>>>>>
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