Subject: Re: 600898786_2 Wrong update
From: Mohit Caleb <[email-masked]>
To: Mostafa saad <[email-masked]>, Muhammad Habib <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Mohamed Magdy <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sun, 12 Jul 2020 09:37:45 +0400
List-Id: <ccteam.mumzworld.com>

+Muhammad Habib <[email-masked]>

Kindly check on this case & update ASAP

ᐧ

On Sun, Jul 12, 2020 at 8:35 AM Mostafa saad <[email-masked]>
wrote:

> @Mohit Caleb <[email-masked]> @Outbound.fc
> <[email-masked]>  Please check here and share feedback.
>
>
>
> Regards
> Mostafa Saad
>
>
>
> On Sat, Jul 11, 2020 at 6:54 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> The customer called and explained what happened.
>>
>> It seems that we had this issue as the sticker with the barcode was
>> incorrectly placed.
>>
>> Outside the sticker shows 600898786_2 but the items inside were intended
>> for order #600901458_2 and all are complete.
>>
>> 600898786_2 LBG-GEN157
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=782825> Gentlemen's
>> Hardware - Pizza Cutter & Serving Board - Brown
>> 600898786_2 AG-205427-8C1-EU-25-26
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211325> Crocs
>> - Kid's Fun Lab Mickey Clog - Flame_EU 25-26
>>
>> 600898786_2 AG-206272-669-EU-27-28
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211352> Crocs
>> - Kid's Disney Princess Clog - Pink Lemonade_EU 27-28
>>
>> 600898786_2 AG-206272-669-EU-28-29
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211353> Crocs
>> - Kid's Disney Princess Clog - Pink Lemonade_EU 28-29
>>
>> The above items have not been delivered at all. The customer is still
>> interested in the pizza cutter but not the 3 crocs. She already bought it
>> from somewhere else.
>>
>> Please check, the customer wants a refund for the 3 shoes.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Jul 11, 2020 at 5:19 PM Road Rider <[email-masked]>
>> wrote:
>>
>>> Dear Mostafa,
>>>
>>> *Kindly find POD, and some snaps from customer side.*
>>>
>>>
>>> *Rgds;*
>>> *Muhammad Ayoub*
>>> 📞 +971-43246555 |📱 +971-547048713
>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>
>>>
>>> On Sat, 11 Jul 2020 at 17:15, Road Rider <[email-masked]>
>>> wrote:
>>>
>>>> Dear Mostafa,
>>>>
>>>> Already discussed with the customer this shipment is received by the
>>>> customer, but there is some item missing inside the box.
>>>>
>>>> As per customer the box was properly sealed and well packed then how
>>>> the items are missing inside the box.
>>>>
>>>> Customer will send the mail also to Mumzworld.
>>>>
>>>> *Rgds;*
>>>> *Muhammad Ayoub*
>>>> 📞 +971-43246555 |📱 +971-547048713
>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>
>>>>
>>>> On Sat, 11 Jul 2020 at 14:25, Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Muhammad Ayoub <[email-masked]> @[email-masked]
>>>>> <[email-masked]> @Road Rider <[email-masked]>
>>>>> Please check here and update ASAP.
>>>>>
>>>>>
>>>>> Regards
>>>>> Mostafa Saad
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jul 11, 2020 at 12:25 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> The customer called again until now her order has not been delivered.
>>>>>> Now, the customer doesn't want it anymore and wants her money back.
>>>>>>
>>>>>> Please assist. The finance team will process the refund unless
>>>>>> confirmed.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jul 5, 2020 at 11:27 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @[email-masked] <[email-masked]>  If we didn't
>>>>>>> receive any feedback from your side by the EOD today will proceed this
>>>>>>> order as lost on your side
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jul 5, 2020 at 11:26 AM Naib Khan <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Eugene Mugisa <[email-masked]> @Mostafa saad
>>>>>>>> <[email-masked]> please assist the customer following up
>>>>>>>> and no response from  Road Rider.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards.
>>>>>>>> Naib
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, 4 Jul 2020 at 18:05, Angeli Fontillas <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hello Muhammad,
>>>>>>>>>
>>>>>>>>> May we have an update on this please?
>>>>>>>>>
>>>>>>>>> Please advise asap, customer is constantly following up and upset
>>>>>>>>> on the delay.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> On Sat, 4 Jul 2020 at 11:14, Naib Khan <[email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Please update.
>>>>>>>>>>
>>>>>>>>>> Regards.
>>>>>>>>>> Naib
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, 4 Jul 2020 at 11:03, Angeli Fontillas <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Team,
>>>>>>>>>>>
>>>>>>>>>>> May we have an update please?
>>>>>>>>>>>
>>>>>>>>>>> Customer called in again to follow up.
>>>>>>>>>>>
>>>>>>>>>>> Please advise if the shipment was lost , do we need to place a
>>>>>>>>>>> new order?
>>>>>>>>>>>
>>>>>>>>>>> We need to resolve this today.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> On Fri, 3 Jul 2020 at 12:22, Yaseen Shaqra <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Jul 1, 2020 at 3:02 PM Road Rider <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> We are checking on this shipment and will update you soon.
>>>>>>>>>>>>> *Rgds;*
>>>>>>>>>>>>> *Rukhsana Zafar*
>>>>>>>>>>>>> 📞 +971-43246555 |📱 +971-543080393
>>>>>>>>>>>>>
>>>>>>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, 1 Jul 2020 at 13:11, Eugene Mugisa <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Penalty for wrong update @'Mostafa saad'
>>>>>>>>>>>>>> <[email-masked]> on Road Rider
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Eugene.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *From:* Naib Khan <[email-masked]>
>>>>>>>>>>>>>> *Sent:* Wednesday, July 1, 2020 2:08 PM
>>>>>>>>>>>>>> *To:* Road Rider <[email-masked]>; Muhammad
>>>>>>>>>>>>>> Ayoub <[email-masked]>; [email-masked];
>>>>>>>>>>>>>> customer care <[email-masked]>; lastmile <
>>>>>>>>>>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>>>> *Subject:* 600898786_2 Wrong update
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi R.R,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>    - On our record, the shipment shows delivered but the
>>>>>>>>>>>>>>    customer did not receive the delivery
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>         Please assist to deliver TODAY - items are urgently
>>>>>>>>>>>>>> needed
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> You received this message because you are subscribed to the
>>>>>>>>>>>>>> Google Groups "lastmile" group.
>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from
>>>>>>>>>>>>>> it, send an email to [email-masked].
>>>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com
>>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> *Regards,*
>>>>>>>>>>>
>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> *Regards,*
>>>>>>>>>
>>>>>>>>> *Angeli Fontillas*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>

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