Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline // Damaged Warranty
From: Abdelmohsen basha <[email-masked]>
To: "From: Alina D'Souza" <[email-masked]>, "Cc: Simba" <[email-masked]>
Cc: Denmark A <[email-masked]>, Elena Skryabina <[email-masked]>, Jessa Garcia <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Mohamed Magdy <[email-masked]>, "megastar.rideons" <[email-masked]>, Ruhi <[email-masked]>, rabiqa faizan <[email-masked]>, [email-masked]
Date: Sun, 12 Jul 2020 09:20:24 +0400
List-Id: <ccteam.mumzworld.com>

Hello Alina,

As per my call with Simba, he will send the technical team today to check
the error with the trampoline,

@Simba

Thanks for your cooperation. Kindly find below the client data.

Customer Name: sharonmdavies
Address: Sharon Davies / WR1212 /Falcon City /Dubai
Mobile Number: 971529604254

Thanks & BR

On Thu, 9 Jul 2020 at 11:53, Denmark A <[email-masked]> wrote:

>
>
> ---------- Forwarded message ---------
> From: Alina D'Souza <[email-masked]>
> Date: Wed, Jul 8, 2020 at 2:19 PM
> Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
> Damaged Warranty
> To: Denmark A <[email-masked]>, Elena Skryabina <
> [email-masked]>, Jessa Garcia <[email-masked]>
> Cc: Simba <[email-masked]>, customer care <[email-masked]>,
> Returns.fc <[email-masked]>, Kenneth Nwaso <
> [email-masked]>, Samran Iftikhar <[email-masked]>,
> Mark Anthony Laraga <[email-masked]>, Michael Rolle <
> [email-masked]>, Mohamed Magdy <[email-masked]>,
> megastar.rideons <[email-masked]>, Ruhi <[email-masked]>,
> rabiqa faizan <[email-masked]>, [email-masked] <
> [email-masked]>
>
>
> Hi Elena / Team,
>
> Need your assistance on this case. Customer is not agreeing to pay the
> charges claims that damaged in 7 months and should have a warranty
>
> Order #600609009
> <https://mumzworldhelp.zendesk.com/agent/tickets/600609009>
>
> Products Details
> Sku :MTC-10 FT
> Name :Megastar - 10ft Trampoline
> Date Placed :2019-10-22 13:09:19
> Date Shipped :2019-10-27 21:09:02
> Qty Ordered :1.0000
> Shipping Country:United Arab Emirates
>
>
>
> Regards,
> Alina
>
> On Wed, Jul 8, 2020 at 12:25 PM Denmark A <[email-masked]> wrote:
>
>> @customer care <[email-masked]> @Alina D'Souza
>> <[email-masked]> Please inform the customer regarding what the
>> vendor suggested.
>>
>> Regards,
>> Den mark
>>
>> On Wed, Jul 8, 2020 at 12:20 PM Simba <[email-masked]> wrote:
>>
>>> Hi Denmark,
>>>
>>> Usually our warranty does not cover trampolines, and also considering
>>> that this was ordered in 2019, we can only be able to replace the damaged
>>> parts at extra charges instead. Kindly check with the client and confirm.
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>> Simbarashe  Mawere
>>> METELEGANCE CREDIBILITY(Since 2003)
>>> P.O Box 115161 | Dubai  |  UAE
>>> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>>>  E: [email-masked]
>>>
>>>
>>>
>>>
>>>
>>> *From: *Denmark A <[email-masked]>
>>> *Sent: *Tuesday, July 7, 2020 11:38 PM
>>> *To: *Simba <[email-masked]>
>>> *Cc: *customer care <[email-masked]>; Returns.fc
>>> <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>>> Nwaso <[email-masked]>; Samran Iftikhar
>>> <[email-masked]>; Mark Anthony Laraga <[email-masked]>; Michael
>>> Rolle <[email-masked]>; Mohamed Magdy
>>> <[email-masked]>
>>> *Subject: *600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
>>> Damaged Warranty
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Return Reason:doesnt_work_or_defective
>>> Comments :We received the trampoline in late October 2019. It has been
>>> under a sail shade in a shaded part of the garden since we received it so
>>> out of direct sunlight. While putting it away for the summer three weeks
>>> ago my husband found that the springs on one side have come away from the
>>> frame and the fabric holding it together has completely perished. I don't
>>> know how long it's been like that for because of the temperature outside my
>>> daughters have not used it since the start of May. We had our previous
>>> trampoline for 5 years so I was shocked to find this one falling apart
>>> after 8 months! Due to the extent of the damage it is not safe for my
>>> daughters to use. I have attached pictures of the damage mentioned.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>