Subject: Re: Complaint Against Mumzworld
From: Malak Nobeh <[email-masked]>
To: Consumer Rights <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 12 Jul 2020 09:02:36 +0400
List-Id: <ccteam.mumzworld.com>

Hello Sultan,

Hope you are doing well,

The refund was processed to the customer account on Wednesday, below is the
proof :

Thank you.

On Sun, 12 Jul 2020 at 08:27, Consumer Rights <[email-masked]>
wrote:

> Dear Malak,
>
>
>
> Good Morning,
>
>
>
> Have you contacted the customer to inform with regards to the processing
> of refund? As she is following up based on the attached email.
>
>
>
> Best Regards,
>
>
>
>
>
> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
>
>
>
>
>
>
>
> *D*
>
> +971 4 4461516
>
>
>
>
>
>
>
>
>
> *dda.gov.ae* <https://dda.gov.ae/>
>
>
>
>
>
>
>
>  <https://dda.gov.ae/>
>
>
>
>
>
>
>
> <https://ae.linkedin.com/company/dubai-development-authority>
>
> <https://twitter.com/dxbdevauthority>
>
>
>
>
>
> *Disclaimer Notice (1) This email, including attachments, is confidential
> and may be legally privileged. If you are not the intended recipient(s),
> any disclosure, copying, distribution or other use or reliance upon this
> email, including attachments, is prohibited and may be unlawful. If you
> have received this email in error please notify the sender by return email,
> and delete this email and attachments and destroy any copies. (2) DDA does
> not provide legal advice. If this email, including attachments, contains
> guidance or expresses a view, this is not to be considered or relied upon
> as legal advice and it is recommended that you obtain independent legal
> advice.*
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Malak Nobeh [mailto:[email-masked]]
> *Sent:* Monday, July 6, 2020 9:13 AM
> *To:* Consumer Rights <[email-masked]>
> *Cc:* [email-masked]; [email-masked]
> *Subject:* Re: Complaint Against Mumzworld
>
>
>
> ⚠
>
> *CAUTION: This Is An External Email.*
>
> Good Morning Sultan,
>
> Please note we cancel the shipment for Barq express as per the customer
> request and we will process the refund for her bank account within 5-7
> working days.
>
>
>
>
>
>
> Thanks.
>
>
>
> On Mon, 6 Jul 2020 at 08:52, Consumer Rights <[email-masked]>
> wrote:
>
> Dear Malak,
>
> Hope all is well,
>
> Unfortunately we received a complaint (attached) in regards to the
> company. We would appreciate if the matter is resolved as we are here to
> protect our business partners. Kindly escalate the matter to the concerned
> department and contact the customer for any clarifications/documentations.
>
> Apologies for the inconvenience,
>
>
>
>
>
> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
>
>
>
>
>
>
>
> *D*
>
> +971 4 4461516
>
>
>
>
>
>
>
>
>
> *dda.gov.ae*
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Ce874e6f42428476c342908d8216b3c91%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637296091746863757&sdata=pnWgfIntGjMWHGSNUv7ilkH8YbDhPohkmiGQIFHvW%2F0%3D&reserved=0>
>
>
>
>
>
>
>
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Ce874e6f42428476c342908d8216b3c91%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637296091746873710&sdata=UaMreUL0N7GgjmJU1IOBlOkcELQb5cg8H%2FT0VTO40QQ%3D&reserved=0>
>
>
>
>
>
>
>
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fae.linkedin.com%2Fcompany%2Fdubai-development-authority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Ce874e6f42428476c342908d8216b3c91%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637296091746873710&sdata=F2AG4duxMinvLRqfVCsYAw4CbRvh09s7xsFlcv%2B%2BMfw%3D&reserved=0>
>
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fdxbdevauthority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Ce874e6f42428476c342908d8216b3c91%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637296091746883676&sdata=3enNNa4QcKMialnwk5ujgLEzensSUQCpecmgHkEA1X4%3D&reserved=0>
>
>
>
>
>
> *Disclaimer Notice (1) This email, including attachments, is confidential
> and may be legally privileged. If you are not the intended recipient(s),
> any disclosure, copying, distribution or other use or reliance upon this
> email, including attachments, is prohibited and may be unlawful. If you
> have received this email in error please notify the sender by return email,
> and delete this email and attachments and destroy any copies. (2) DDA does
> not provide legal advice. If this email, including attachments, contains
> guidance or expresses a view, this is not to be considered or relied upon
> as legal advice and it is recommended that you obtain independent legal
> advice.*
>
>
>
>
>
>
> --
>
>

--