Subject: Re: 600898786_2 Wrong update
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Vipin Raj <[email-masked]>, Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sun, 12 Jul 2020 08:35:16 +0400
List-Id: <ccteam.mumzworld.com>

@Mohit Caleb <[email-masked]> @Outbound.fc <[email-masked]>
Please check here and share feedback.

Regards
Mostafa Saad

On Sat, Jul 11, 2020 at 6:54 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> The customer called and explained what happened.
>
> It seems that we had this issue as the sticker with the barcode was
> incorrectly placed.
>
> Outside the sticker shows 600898786_2 but the items inside were intended
> for order #600901458_2 and all are complete.
>
> 600898786_2 LBG-GEN157
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=782825> Gentlemen's
> Hardware - Pizza Cutter & Serving Board - Brown
> 600898786_2 AG-205427-8C1-EU-25-26
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211325> Crocs
> - Kid's Fun Lab Mickey Clog - Flame_EU 25-26
>
> 600898786_2 AG-206272-669-EU-27-28
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211352> Crocs
> - Kid's Disney Princess Clog - Pink Lemonade_EU 27-28
>
> 600898786_2 AG-206272-669-EU-28-29
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1211353> Crocs
> - Kid's Disney Princess Clog - Pink Lemonade_EU 28-29
>
> The above items have not been delivered at all. The customer is still
> interested in the pizza cutter but not the 3 crocs. She already bought it
> from somewhere else.
>
> Please check, the customer wants a refund for the 3 shoes.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jul 11, 2020 at 5:19 PM Road Rider <[email-masked]>
> wrote:
>
>> Dear Mostafa,
>>
>> *Kindly find POD, and some snaps from customer side.*
>>
>>
>> *Rgds;*
>> *Muhammad Ayoub*
>> 📞 +971-43246555 |📱 +971-547048713
>> 📱 +971-547016254 | www.roadriderdelivery.com
>>
>>
>> On Sat, 11 Jul 2020 at 17:15, Road Rider <[email-masked]>
>> wrote:
>>
>>> Dear Mostafa,
>>>
>>> Already discussed with the customer this shipment is received by the
>>> customer, but there is some item missing inside the box.
>>>
>>> As per customer the box was properly sealed and well packed then how the
>>> items are missing inside the box.
>>>
>>> Customer will send the mail also to Mumzworld.
>>>
>>> *Rgds;*
>>> *Muhammad Ayoub*
>>> 📞 +971-43246555 |📱 +971-547048713
>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>
>>>
>>> On Sat, 11 Jul 2020 at 14:25, Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @Muhammad Ayoub <[email-masked]> @[email-masked]
>>>> <[email-masked]> @Road Rider <[email-masked]>
>>>> Please check here and update ASAP.
>>>>
>>>>
>>>> Regards
>>>> Mostafa Saad
>>>>
>>>>
>>>>
>>>> On Sat, Jul 11, 2020 at 12:25 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> The customer called again until now her order has not been delivered.
>>>>> Now, the customer doesn't want it anymore and wants her money back.
>>>>>
>>>>> Please assist. The finance team will process the refund unless
>>>>> confirmed.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 5, 2020 at 11:27 AM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @[email-masked] <[email-masked]>  If we didn't
>>>>>> receive any feedback from your side by the EOD today will proceed this
>>>>>> order as lost on your side
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>> Mostafa Saad
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jul 5, 2020 at 11:26 AM Naib Khan <[email-masked]> wrote:
>>>>>>
>>>>>>> @Eugene Mugisa <[email-masked]> @Mostafa saad
>>>>>>> <[email-masked]> please assist the customer following up
>>>>>>> and no response from  Road Rider.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards.
>>>>>>> Naib
>>>>>>>
>>>>>>>
>>>>>>> On Sat, 4 Jul 2020 at 18:05, Angeli Fontillas <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hello Muhammad,
>>>>>>>>
>>>>>>>> May we have an update on this please?
>>>>>>>>
>>>>>>>> Please advise asap, customer is constantly following up and upset
>>>>>>>> on the delay.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> On Sat, 4 Jul 2020 at 11:14, Naib Khan <[email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Please update.
>>>>>>>>>
>>>>>>>>> Regards.
>>>>>>>>> Naib
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, 4 Jul 2020 at 11:03, Angeli Fontillas <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Team,
>>>>>>>>>>
>>>>>>>>>> May we have an update please?
>>>>>>>>>>
>>>>>>>>>> Customer called in again to follow up.
>>>>>>>>>>
>>>>>>>>>> Please advise if the shipment was lost , do we need to place a
>>>>>>>>>> new order?
>>>>>>>>>>
>>>>>>>>>> We need to resolve this today.
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> On Fri, 3 Jul 2020 at 12:22, Yaseen Shaqra <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Jul 1, 2020 at 3:02 PM Road Rider <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>
>>>>>>>>>>>> We are checking on this shipment and will update you soon.
>>>>>>>>>>>> *Rgds;*
>>>>>>>>>>>> *Rukhsana Zafar*
>>>>>>>>>>>> 📞 +971-43246555 |📱 +971-543080393
>>>>>>>>>>>>
>>>>>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, 1 Jul 2020 at 13:11, Eugene Mugisa <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Penalty for wrong update @'Mostafa saad'
>>>>>>>>>>>>> <[email-masked]> on Road Rider
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Eugene.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *From:* Naib Khan <[email-masked]>
>>>>>>>>>>>>> *Sent:* Wednesday, July 1, 2020 2:08 PM
>>>>>>>>>>>>> *To:* Road Rider <[email-masked]>; Muhammad
>>>>>>>>>>>>> Ayoub <[email-masked]>; [email-masked];
>>>>>>>>>>>>> customer care <[email-masked]>; lastmile <
>>>>>>>>>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>>> *Subject:* 600898786_2 Wrong update
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi R.R,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>    - On our record, the shipment shows delivered but the
>>>>>>>>>>>>>    customer did not receive the delivery
>>>>>>>>>>>>>
>>>>>>>>>>>>>         Please assist to deliver TODAY - items are urgently
>>>>>>>>>>>>> needed
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Naib
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> You received this message because you are subscribed to the
>>>>>>>>>>>>> Google Groups "lastmile" group.
>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from
>>>>>>>>>>>>> it, send an email to [email-masked].
>>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com
>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>> .
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> *Regards,*
>>>>>>>>>>
>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Regards,*
>>>>>>>>
>>>>>>>> *Angeli Fontillas*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>