Subject: RE: Complaint Against Mumzworld
From: Consumer Rights <[email-masked]>
To: Malak Nobeh <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 12 Jul 2020 04:27:42 +0000
List-Id: <ccteam.mumzworld.com>

Dear Malak,

Good Morning,

Have you contacted the customer to inform with regards to the processing of refund? As she is following up based on the attached email.

Best Regards,

حقوق المستهلك

Consumer Rights

D
+971 4 4461516

dda.gov.ae<https://dda.gov.ae/>

<https://dda.gov.ae/>

<https://ae.linkedin.com/company/dubai-development-authority>
<https://twitter.com/dxbdevauthority>

Disclaimer Notice (1) This email, including attachments, is confidential and may be legally privileged. If you are not the intended recipient(s), any disclosure, copying, distribution or other use or reliance upon this email, including attachments, is prohibited and may be unlawful. If you have received this email in error please notify the sender by return email, and delete this email and attachments and destroy any copies. (2) DDA does not provide legal advice. If this email, including attachments, contains guidance or expresses a view, this is not to be considered or relied upon as legal advice and it is recommended that you obtain independent legal advice.

From: Malak Nobeh [mailto:[email-masked]]
Sent: Monday, July 6, 2020 9:13 AM
To: Consumer Rights <[email-masked]>
Cc: [email-masked]; [email-masked]
Subject: Re: Complaint Against Mumzworld

⚠
CAUTION: This Is An External Email.
Good Morning Sultan,

Please note we cancel the shipment for Barq express as per the customer request and we will process the refund for her bank account within 5-7 working days.

Thanks.

On Mon, 6 Jul 2020 at 08:52, Consumer Rights <[email-masked]<mailto:[email-masked]>> wrote:
Dear Malak,
Hope all is well,
Unfortunately we received a complaint (attached) in regards to the company. We would appreciate if the matter is resolved as we are here to protect our business partners. Kindly escalate the matter to the concerned department and contact the customer for any clarifications/documentations.
Apologies for the inconvenience,

حقوق المستهلك

Consumer Rights

D
+971 4 4461516

dda.gov.ae<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Ce874e6f42428476c342908d8216b3c91%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637296091746863757&sdata=pnWgfIntGjMWHGSNUv7ilkH8YbDhPohkmiGQIFHvW%2F0%3D&reserved=0>

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Disclaimer Notice (1) This email, including attachments, is confidential and may be legally privileged. If you are not the intended recipient(s), any disclosure, copying, distribution or other use or reliance upon this email, including attachments, is prohibited and may be unlawful. If you have received this email in error please notify the sender by return email, and delete this email and attachments and destroy any copies. (2) DDA does not provide legal advice. If this email, including attachments, contains guidance or expresses a view, this is not to be considered or relied upon as legal advice and it is recommended that you obtain independent legal advice.

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Subject: Re: [Request received] - Re: [Mumzworld.com] Re: متابعة الطلب #100152995
From: Ghada Al-Osais <[email-masked]>
To: Mumzworld Customer Care <[email-masked]>, Consumer Rights <[email-masked]>, Customer Care d3 <[email-masked]>
Date: Sat, 11 Jul 2020 20:30:29 +0000

⚠        CAUTION: This Is An External Email.
I have complaint and called and emailed so many times and no body is helping me. i’m so disappointed. My due date is within a week, please if you are not going to send me my baby’s crib and the rest of the order at least return my money so i can buy another one from another place.

please!

Best regards/
Ghada Al-Osais
[email-masked]<mailto:[email-masked]>

   On Jul 10, 2020, at 17:52, Mumzworld Customer Care <[email-masked]<mailto:[email-masked]>> wrote:

   ##- Please type your reply above this line -##

   Thank you for contacting Mumzworld Customer Service.

   Your request (1182162) has been received and is being reviewed by our support staff.

   Over the last few weeks, we have had an increase in the number of orders, calls, and e-mails. Our team is working around the clock to accommodate these. Despite this, at times, you may experience a delay in either the delivery of your order, or a delay in answering your calls and emails. Your patience and understanding will mean the world to us, during these times, as we help as many mums and parents in our community.

   A member of our customer service team will respond to you as soon as possible,

   To add additional comments, reply to this email.

   شكرًا لتواصلكم مع فريقنا.

   لقد وصلنا طلبكم (1182162) و سيقوم فريق العمل بمراجعته.

   في الأسابيع القليلة الماضية شهدنا زيادة في عدد الطلبات والاتصالات والرسائل بشكلً كبير. فريقنا يعمل على مدار الساعة ليجيب عن استفساراتكم ويساعدكم في أسرع وقت. بالرغم من ذلك، ففي بعض الأحيان قد يحصل تأخير إما في توصيل الطلب أو في الرد على رسائلكم و اتصالاتكم. نقدر تفهمكم و صبركم معنا في هذه الأوقات التي نحاول فيها كل جهدنا لدعم و مساعدة كل عائلة في مجتمعنا.

   سيقوم أحد موظفينا بالتواصل معكم ليساعدكم في الإجابة عن استفساراتكم في أسرع وقت.

   تمنياتنا لكم بالأمان.

   مع حبنا،
   فريق عمل ممزورلد

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