Subject: Re: Extra Item received - 700244424
From: Johannes Jade Pabeca <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, "Outbound.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohit Caleb <[email-masked]>, Denmark A <[email-masked]>, Customer Care Team <[email-masked]>, Samiya Sheikh <[email-masked]>, Mostafa Said <[email-masked]>
Date: Sun, 12 Jul 2020 08:24:55 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Please always ask @Alina D'Souza <[email-masked]> to create the CRA
for any Extra or Missing item to proceed.   >>>  Is it possible to create
CRA when the item is not even in the order?

BR

On Thu, Jul 9, 2020 at 1:57 PM Mostafa Said <[email-masked]>
wrote:

> @Alina D'Souza <[email-masked]> Could you please collect the Extra
> item?
>
> On Thu, Jul 9, 2020 at 1:51 PM Mostafa saad <[email-masked]>
> wrote:
>
>> @Mohamed Magdy <[email-masked]>  Its must be created CRA to
>> proceed
>>
>> @Outbound.fc <[email-masked]>  Please always ask @Alina
>> D'Souza <[email-masked]> to create the CRA for any Extra or Missing
>> item to proceed.
>>
>>
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Thu, Jul 9, 2020 at 9:34 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> @mostafa what is the update her?
>>>
>>> On Wed, Jul 8, 2020 at 9:39 AM Mostafa Said <[email-masked]>
>>> wrote:
>>>
>>>> Dears,
>>>>
>>>> After reviewing the packing footage, we packed the order normally with
>>>> the required items nothing more, nothing less.
>>>> and the order was packed in a very good condition.
>>>> @Mostafa saad <[email-masked]> Could you please check maybe
>>>> the customer received 2 packaged with the same AWB? maybe your team printed
>>>> duplicate AWBs.
>>>>
>>>> On Wed, Jul 8, 2020 at 9:19 AM Mohit Caleb <[email-masked]> wrote:
>>>>
>>>>> +Mostafa Said <[email-masked]>
>>>>>
>>>>> Kindly investigate this & if the packer is at mistake issue a warning
>>>>> letter with deduction.
>>>>>
>>>>> Thanks & Regards
>>>>> ᐧ
>>>>>
>>>>> On Wed, Jul 8, 2020 at 9:12 AM Mohamed Magdy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Denmark A <[email-masked]> ....FYI
>>>>>>
>>>>>> @Mohit Caleb <[email-masked]> ....Please advise how this
>>>>>> happened?
>>>>>>
>>>>>> On Wed, Jul 8, 2020 at 9:02 AM Johannes Jade Pabeca <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mostafa and Team,
>>>>>>>
>>>>>>> Pls arrange collection for extra item received ( NUTRIBULLET  item
>>>>>>> is not even part of her order )
>>>>>>>
>>>>>>> This must be an error in labelling.
>>>>>>>
>>>>>>> Pls let me know how soon you can arrange so I can send an update to
>>>>>>> the customer
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Johannes Jade *
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>>
>>>
>
> --
>
>

-- 
*Johannes Jade *