Subject: Re: Order Number 600325347
From: Denmark A <[email-masked]>
To: brands <[email-masked]>
Cc: rizwan <[email-masked]>, repairs <[email-masked]>, Jeffin Joy <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Returns.fc" <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Sun, 12 Jul 2020 08:12:34 +0400
List-Id: <ccteam.mumzworld.com>

Dear Raymond,

Not yet , I am waiting for your approval.

Regards,
Den mark

On Sun, Jul 12, 2020 at 8:09 AM brands <[email-masked]> wrote:

> Hi Denmark,
>
>
>
> Good Morning!
>
> Did you send the item in our warehouse?
>
>
>
> Regards,
>
>
>
>
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> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, July 12, 2020 8:08 AM
> *To:* brands <[email-masked]>
> *Cc:* Jeffin Joy <[email-masked]>; customer care <
> [email-masked]>; Anas nazzal <[email-masked]>; Alina D'Souza <
> [email-masked]>; Returns.fc <[email-masked]>; Mary Anne
> Agapito <[email-masked]>
> *Subject:* Re: Order Number 600325347
>
>
>
> Dear Raymond,
>
>
>
> Please respond thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sat, Jul 11, 2020 at 9:51 AM Denmark A <[email-masked]> wrote:
>
> Dear Raymond,
>
>
>
> Please find the attached RMA filled up form for your reference.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 5, 2020 at 2:00 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Thank you for the confirmation.
>
>
>
> As soon as we have collected the item, we will immediately hand it over to
> you.
>
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Jul 5, 2020 at 12:12 PM brands <[email-masked]> wrote:
>
> Hi Mary Anne,
>
>
>
> We don’t charge for repair but if we need an sparepart we will charge your
> customer for it.
>
>
>
> Regards,
>
>
>
>
>
>
>
>
>
>
>
> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
>
>
>
>
>
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> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Sunday, July 5, 2020 11:58 AM
> *To:* brands <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; Jeffin Joy <[email-masked]>;
> customer care <[email-masked]>; Anas nazzal <[email-masked]>;
> Alina D'Souza <[email-masked]>; Returns.fc <[email-masked]>
> *Subject:* Re: Order Number 600325347
>
>
>
> Hi Team,
>
>
>
> May we ask if there is an extra charge the customer needs to pay? Is this
> still covered by the warranty?
>
>
>
> @Denmark A <[email-masked]>  - please assist with the RMA
>
>
>
> @Alina D'Souza <[email-masked]>  - please arrange the collection,
> the vendor confirmed they will check it
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Jun 30, 2020 at 1:28 PM Anas nazzal <[email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> Kindly assist us with RMA.
>
>
>
> Best regards,
>
> Anas Nazzal
>
>
>
> On Tue, Jun 30, 2020 at 12:40 PM brands <[email-masked]> wrote:
>
> Hi Anas,
>
>
>
> Good day!
> kindly send us the RMA with complete details and send the item back to our
> warehouse for checking. ( RMA is required )
>
>
>
> Note: we don’t do house visit for repairing an item. You need to send the
> item in our warehouse and we will  check and update you.
>
>
>
> Regards,
>
>
>
>
>
>
>
>
>
>
>
> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
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>
>
>
> *From:* Anas nazzal <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 12:33 PM
> *To:* brands <[email-masked]>; rizwan <[email-masked]>; Glaiza <
> [email-masked]>; mili <[email-masked]>
> *Cc:* Jeffin Joy <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Order Number 600325347
>
>
>
> Dear Team,
>
>
>
> Kindly note that the below customer informed us that Chicco - Duo Style Go
> Cross Over - Elegance is not working perfectly now and would like to
> arrange a visit ffo him by the maintenance
>
> team.
>
> The customer agreed to pay any extra charge in case any parts need to be
> replaced.
>
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
>
>
>
>